Hampton Inn Salem East-Electric Road

Delaney

Positive: The facilities were great and so well maintained and cleaned! Negative: We believe this was a fluke but the internet was extremely slow during our stay.

Harmony Simmons

We had an absolutely awful experience at this hotel the last 3 days. We had multiple problems that I’d like to disclose. 1.) Absolutely no hot water in the bathtub, we weren’t even able to take a shower which was mandatory for me because I had surgery Wednesday morning & needed to shower with my disinfectant body wash. & what is even more crazy is that there was hot water in the sink, but not the bathtub/shower water. Additionally, the bathtub was dirty & had hair in it. 2.) The pull out couch was dusty & dirty & we found two bugs when we pulled it out. (not bed bugs, thank god). 3.) The bathroom light switches were absolutely disgusting & looked like they had never been cleaned before, I have photos of that if you’d like to see. 4.) The phone was ringing constantly throughout the night & you could hear it clearly in the room which wasn’t very nice. Very poor experience. I am very disappointed in my stay.

Michelle Morgan

Stayed here while in town for work. Bed was comfortable, food was good. I work nightshift and sleep during the day.. it was quiet during the day and I slept great!

Deanna Alexander

When I arrived to check in I gave the wrong name for the reservation because I had made it awhile prior to my visit but once I provided the confirmation number the staff at the desk was not able to find my reservation and even asked if I was at the right place! My daughter had already checked us in prior to our arrival, but all of that info was in the reservation. I showed where my credit card had been charged, and I don't think he made much of an effort to check for the reservation until my husband started to get upset! After driving for 8 hours, the only thing you want to do is relax and not have to wait! Although he apologized and offered peanuts and water, it was a bad start! I chose this place because of the good reviews, and I usually stay at Hampton Inn. I will continue to stay at Hampton Inn but not this location. I think that the customer service could have been much better, and that's the reason for the low rating. The room was actually clean and nice!