Octapharma Plasma

Category: Blood donation center

Address: 3830 Hull Street Rd, Richmond, VA 23224, USA

Phone: +18042307999

Opening hours

Sunday: 7AM–7PM

Monday: 7AM–5PM

Tuesday: 7AM–6PM

Wednesday: 7AM–7PM

Thursday: 7AM–7PM

Friday: 6AM–5PM

Saturday: 7AM–6PM

Reviews

Soots RichMore

Oct 14, 2022

I've been coming to the Hull St 527 location in Richmond Va for about 8 years.... And honestly the last year Ive been here the service as far as a sense of urgency is terrible...... They're never open on time. And even when they do open they are NOT prepared. On 10/14/22... They were supposed to open at 6am..... 6:10, I am waiting for the building to open and the light werent even on and there usually staff members there before 6 am to get everything set up before they open..... So far as 2022.... Their service has gone way down even to the point that regular customers stop coming....... Its sad and ridiculous........ NOTE: THIS IS MY 2ND TIME REVIEWING FOR AN ONGOING ISSUE THAT HAS NOT BEEN RESOLVED... IF ANYTHING, HAS GOTTEN WORSE!!!!!

Torri

Sep 30, 2022

Wonderful staff and very professional 👋 6 Stars 🤩

banboy

Sep 30, 2022

they discriminated me cus of me being detox smh

Matthew Clifton

Sep 27, 2022

It was great for my 4 donations

Thanks! Your review is awaiting moderation.

Questions & Answers

Why such a high turnover? Why such nonprofessional hirees Why they talk so much while providing service to clients? These people does not work with professionalism, respect for clients or eachother. They talk too much and have you waiting too long

Ms.Neeva Edwards | Oct 17, 2018
jimmy day | Oct 17, 2018

The turn over is because of better-paying jobs and would you rather they ack like the donors and just not talk and act hateful. whatever I think they are cool.

I have a 8mo son is he allowed in with me so I can donate plasma? He is really well behaved for his age.

Selena Browning | Oct 17, 2018
Dragooon167 (Brandon Morris) | Oct 17, 2018

I would say no, as there are plenty of "No Loitering" signs. My little brother and I waited for our mother to finish up one time but I was donating as well and my brother is 16 and did homework. If anything call ahead and make sure, there's always a front desk staff on duty 7am-7pm

Read More

Are new donors allowed to come on Fridays?

Marquis Brown | Apr 19, 2022
Demetrius Phillips | Apr 19, 2022

Yes you are

Is Octapharma hiring I have my certification for phlebotomy

Tawanna Lance | Oct 17, 2018
Ms.Neeva Edwards | Oct 17, 2018

Yes, go to the website

what does it pay?

Randy Blackmon | Aug 17, 2022
David Reed | Aug 17, 2022

It pays $100 your first 7 times. After that it's $70 everytime you go.

Hi how do I find out if I can still donate

Tim Young | May 19, 2022
Tim Young | May 19, 2022

I did all that no answer at all they not answering the phone I donated last month but they flagged me last week for some kind of test from the Doctor?

Read More

I donate at Southside plaza center .so if I donate Friday and go back Sunday which will be a new month does it still counts as my second donation of the week.

Alison Young | Oct 16, 2021
April Lucas | Oct 16, 2021

Yes! Friday is the 1st time of the week and Sunday is your 2nd time of the week. Regardless of the month change. Remember Monday is the start of a new week.

How come nobody answers the phone at the Richmond location? I've been calling for three days and I haven't talked to anyone.

Dallas Cowboy | Oct 17, 2019
Krystal Terry | Oct 17, 2019

Because they are under staffed.

How long do I have to wait to become a new donor?

Dallas Cowboy | Oct 17, 2019
Krystal Terry | Oct 17, 2019

Around 2 hours. 1st you must read written manual which is quite a bit. Then you will watch a video. After that you must take a physical and answer a few test questions to assure that you understand. Next is answering questions and registering on the kios machine as well as taking a picture and having your vitals taken. From there you get to skip the line because you are a new donor.

Read More

It was 4pm and I came to donate for the first time, but was turn down because I was a new donor, I just wanna know what could be the reasons for this

Vaughn The Sage | Oct 17, 2019
Ashley Williamson | Oct 17, 2019

They don't accept new donors after a certain time bc you have to go through a physical

Read More

How much do you get paid now for your first visit and how much do you get paid for each visit afterwards?

Kathy Boyd | Oct 17, 2018
lovelle Williams | Oct 17, 2018

Its now 75 for the first 5 donations maybe first 4 they always changing....after that its 25 then 40

Do you get paid more if your donation is more than what is typically donated by others? Or is it a set amount?

Amanda Collier | Oct 17, 2018
Dragooon167 (Brandon Morris) | Oct 17, 2018

Its a set amount based on your weight. But the first 5 donations are going to be 50$

Is they open on thanksgiving

Terrence Athy | Oct 17, 2018
Wil Smith | Oct 17, 2018

No. It's "Are they.." and you don't really wanna be drained of your plasma on Thanksgiving day my friend..just dims the light on your candle going forward 🔥

How many forma of id do you need

Michael fisher | Oct 2, 2022
Paul Sharpe | Oct 2, 2022

I believe it's 2 forms of Identifications . Ssi card and driver's license with updated address

How much is the pay for new donors?

Xantea Bowe | Sep 16, 2022
Brandon Marshall | Sep 25, 2022

It's actually 100 each donation for your first 7 donations. Then, depending on your weight, and how many times you've donated in the last 35 days, the pay will vary anywhere from $40-$65.

Read More

I donated a few years back. Would i be considered returning or new?

Anna Nickles | Sep 16, 2022
Cookie Man | Sep 16, 2022

New Donor. $100 twice a week

How much do they pay you first time

Tiktok Tony | Jun 18, 2022
Troy Harris | Jul 18, 2022

$100 for new donors

Are they open today

Dustin Fields | Feb 18, 2022
vtsoldier2010 | Feb 18, 2022

Yes until 7pm

Why do they show that they’re open and live right now and I drive 20 minutes down to donate in there not even know there’s somebody in the office that is showing that it’s live right now and it’s not

Dustin Fields | Jan 19, 2022
Jennifer Norris | Jan 19, 2022

They mightve closed early because of the weather

Do the Octapharma plasma center open on Christmas day

Alison Young | Jan 19, 2022
Anthony Pearson | Jan 19, 2022

I think they are closed Xmas Day. But open Xmas Eve

Read More

Are they supposed to rotate between new donors and old donors or all new donors at first

Dustin Fields | Oct 16, 2021
Dallas Cowboy | Oct 16, 2021

All new donors are supposed to be first

Read More

If they close at 5:30 on mondays if you get there to donate at 5pm can you still donate.

Alison Young | Oct 16, 2021
stephen young | Oct 16, 2021

Yes

I am deferred as of today from Petersburg Octapharma which is my place of residence. Due to my conduct... which I disagree . Can I go to Richmond without having residency there ???

Cynthia Lentz | Oct 16, 2020
Joseph Overton | Oct 16, 2020

you could possibly, the non residency thing shouldn't be an issue....but, if im not mistaken; depending on the specifics of your conduct that caused you to be deferred, it may bar you from donating elsewhere. But by all means, try your hand...i may be wrong

Read More

Why is it so hard to get someone to answer the phone?

Melissa Taylor | Oct 17, 2019
Krystal Terry | Oct 17, 2019

Because they are currently short on staff to be honest. Just keep trying.

Read More

Why is this plasma center open? The staff is unfriendly, rude,and I have been calling to the center for 3 days straight with out anyone answering the phone. Call from the time they open to closing. Still no answer.

Andre Antoine | Oct 17, 2019
Krystal Terry | Oct 17, 2019

Actually I'm a regular customer just as yourself. No friends nor family there and I've been going here for a little over a year myself. I've just gotten experience there we all have different experiences. At 1st I myself was a bit skeptical about services there. Throughout the process I've learned that communication is key. Matter of fact just last week I was there and had a slight issue. I just kindly explained how I felt about the issue and all was well. Hopefully your experience gets better.

Read More

When does the donor week begin

Dallas Cowboy | Oct 17, 2019
fredo 223 | Oct 17, 2019

Monday-sunday 7am to 7 pm be there before 3 to sign up if u a new donor

Why are you not allowed to talk on your phone while donating plasma. It seems like a senseless rule, that has no bearing on nothing.its not like I'm at a job or class , so what's the deal?

Shawn Braxton | Oct 17, 2019
devon brown | Oct 17, 2019

They feel like you will not be concentrating on donating blood

Read More

can u ever go bck, if turned away 4 yrs ago after being a donor

Sherrell Glass | Oct 17, 2019
Dragooon167 (Brandon Morris) | Oct 17, 2019

If you were put on the donor defferal list, then no, you will not be able to donate at any plasma donation location. But if it was just for high Heart rate or something minor, they should treat you as a new donor

Read More

How come y'all aren't open? I came all the way from colonial heights and the people outside said that you don't open till 9am

Dallas Cowboy | Oct 17, 2019
Akeem Hatcher | Oct 17, 2019

They have a meeting on Tuesday mornings

What’s the thanksgiving schedule?

Ebony Bunyon | Oct 17, 2019
Ruga Millz | Oct 17, 2019

6am -10am

I have a paystub with my SSN on it can i use that for my SSN#?

Damon Gregg | Oct 17, 2018
Terrell Jones | Oct 17, 2018

Naw bro they want let you do it that way. But you can order a new social online or go down to social security and order one. It Should be free. And just print of the paper stating its on the way and that should be good enough.

If I go to one location, can I go to a different location my next time donating?

Jessa Johnson | Oct 17, 2018
lovelle Williams | Oct 17, 2018

After 7 days then yes

Its been over a year since my last donation will I have to do the screening again and how long does it usually take

Philip Jenkins | Oct 17, 2018
latisha pulliam | Oct 17, 2018

Yes you will. The actual physical itself is only about a 10 minute process, but the wait time to receive your physical may vary.

I completed the clinical medical assistant certificate program and that included phlebotomy. Could I work there?

Kathy Boyd | Oct 17, 2018
Jack Schneider | Nov 20, 2021

They train there. No previous experience needed. So yes I'm sure they'd definitely hire you, just probably not at a rate you'd be happy with.

If i donated on Wed & was supposed to go again Fri, but I didn't get off work in time, can i come back the next Wed? That's the next day I'm off work. Working 7am to 8pm Sat, Sun, Mon & Tues.

Loren Geddie | Oct 17, 2018
Akeem Hatcher | Oct 17, 2018

Yea you can

I have a question I go to the plasma center on hull st.if I went last Wednesday and Saturday can I go Tuesday..instead if waiting till Wednesday being the week starts over monday..

Alison Young | Oct 17, 2018
AnDru Simanu | Oct 17, 2018

No. They're going to make wait until Wednesday. Or you would have to wait a whole week to start going on Tuesday.

What is the donation schedule? If I donate on a Thursday when can I donate again?

Amanda Murray | Oct 17, 2018
jimmy day | Oct 17, 2018

Saturday

Read More

How much do you get paid for first donation and do you get it the same day

tamya Hill | Oct 17, 2018
lovelle Williams | Oct 17, 2018

First 5 times is 50 bucks a pop

Read More

Why would your money not be put on your card after a donation?

chris w | Oct 17, 2018
Dragooon167 (Brandon Morris) | Oct 17, 2018

It usually takes about an hour for the money to be put on the card, so be patient and if its not on there in an hour I'd call

Read More

Do you have to be a certain weight to donate?

Tiffanie Hopkins | Oct 17, 2018
Wil Smith | Oct 17, 2018

Nope..if you weigh to little you get paid less and you are already giving up you natural plasma..Not worth it..Employees are hood

Read More

If i lost my pay card can it be replace same day

Que Sutton | Oct 17, 2018
Christina Muir | Oct 17, 2018

No you have to call the card an order a replacement to be mailed out

Do they drug test before donating

Rickey Bailey | Oct 17, 2018
Melissa Nichole | Oct 17, 2018

No. They test your donation after.

How long do I have to wait to be a first time donor again after stop donating plasma for a while

Armante Farmer | Oct 17, 2018
Thomas Smith | Oct 17, 2018

6 months

They don't wAnt to pay me because their machine is broken. I been here a hour. The staff is ver

Andre Antoine | Oct 17, 2018
Wendy Gutierrez | Oct 17, 2018

Don't go. Waited 4 hours first visit and had to leave. Went back next day. They wanted me to start over. Never again. Rude, uncaring staff.

Why is the staff ignoring us. I've been here 1 hour and my machine is not working. But no 1want to come help are take me off

Andre Antoine | Oct 17, 2018
Andre Antoine | Oct 17, 2018

I wasted my time today here. I got paid 10 for what I been through today. I find it very unfair and dishonest. I don't feel I was treated fair today. I want be returning in the future. You try to help and negative in the establishment is not a good look. You guys really need to check your staff. Some of them don't belong there. Very unprofessional

Can u bring kids with u

ladynique Eddings | Oct 17, 2017
Amnity Stevers | Oct 17, 2017

Only whoever is donating is allowed in. No one else can wait in the waiting room.

Read More

I have ID, proof of residency, but no proof of social security number can I still come

Shaquell Bland | Oct 17, 2017
Christina Muir | Oct 17, 2018

No... you need social security card. no other ways around it

Why is it that donors have to come on a set day instead of day by day an how would i be able to change places im trying to go to the one im close to instead of going al the way to southside plaza

AP Johnson | Oct 17, 2017
jimmy day | Oct 17, 2018

tell them you want to transfer they will tell you what to do.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places