Red Roof Inn Durham - Duke University Medical Center

Cheryl Stahl

I’m posting about Red Roof Inn on N. Pointe Dr. Since I wasn’t at a 5 star motel I didn’t expect amenities and found this place to be quite suitable. It was near Duke Hospital which was the reason for our stay. The lady at front desk was new and did a great job with help from her co worker. Both were amicable and helpful. We were placed at end unit close to I-85. Literally a stones throw away so I figured it was going to be a noisy night. I couldn’t hear anything once I went inside and closed the door. It was clean and had the basics like soap and shampoo, ironing board, fridge. It had more than we needed it for. There were no bugs. And it’s close to fast food and convenience stores and in a good area where I wasn't overly concerned about my safety. I have left places before because of feeling uneasy. I would not hesitate to stay there again. The price was more affordable for our budget compared to the others I saw online and they deserve a heads up.

JD Cole

The staff members were nice. The hotel was disgusting. My room smelled like an ash tray because smoking is allow. The guest walked around knocking on doors, intoxicated, and asking for money. I believe some of the guest live there. I didn't feel safe at all. The light hung in the bathroom by the wires. There was mold in the grout in the shower. This place is a short drive to Duke but not within walking distance. Beware, do not stay here! I have pictures and video of everything that I would love to post.

Ashley Bain

In all my years of travel I have never canceled a reservation the day of because the check in process was such a nightmare. First major red flag was when I made five separate phone calls the day prior trying to alert them that I was bringing a pet (the website said I had to give 24 hrs notice). I ended up calling the corporate number and they couldn’t even get them on the line. Told me the phones were down. Day of I tried to call to see about early check in. Same thing. No answer. We pull in and the hotel is NOTHING like the pictures on Google. Absolute dump. I walk into the lobby and the first thing I noticed was I could hear the phone ringing. The girl at the desk was sitting there playing on her phone just letting it ring. I also noticed a sign informing me there was an additional $50 deposit I would have to make to check in. That was not mentioned at all during the booking process or on any of my confirmation emails. I asked about check in. She said that they couldn’t do early check in but then told me to come back in an hour (which was still before 3pm). Told me I should have called first. I explained that I had tried to multiple times (while the phone is still ringing) and she proceeded to tell me they were short staffed and if she wasn’t working with a customer she was helping housekeeping. She also said she wasn’t there the day before so it “wasn’t me”. I asked if I could speak to a manager and she told me there wasn’t one there until 3. We have stayed at multiple Red Roof Inns and have never had an issue. This is unacceptable. With the condition of the building and the behavior of the staff I did not feel comfortable staying there at all. We went down the street and made a reservation at the Hilton. Stay there instead. We started reading these reviews when we got to our new hotel and were horrified. I believe every single one of them after what we just experienced! Feel like we dodged a bullet! Whew!

Patrick Norman

On entering assigned room, I found a trash full of fast food, dirty linens on floor, and a half made bed. I was given a new room after bringing this to the attention of office staff (lost my king mattress for a full in the process). Room was mostly clean but did smell like smoke despite being a non-smoking property. I observed several guests smoking on site as this policy is not enforced. Warm water available but shower did not drain at all -standing in pool of water after 1-2min. Was concerned for my property after receiving comments from late night loiterers. Neighbors were loud. Basically a low tier motel 6. Wish I'd slept in car or spent more to go somewhere nicer. This is the middle ground where you lose on both ends