ID.me

Category: Software company in McLean, Virginia

Address: 8280 Greensboro Dr Suite 800, McLean, VA 22102, USA

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Bennie Mckenzie

Oct 10, 2022

I love the way you work with me I think you all

Raul Ramos

Oct 9, 2022

Takes bit of time but all in all a smooth, secure and through.

Arthur Sanders

Oct 7, 2022

At the beginning I thought it would be very easy and it is. But I didn’t have the right documents and I started getting frustrated at myself but I thought about it and I knew the only way I was gonna get help was to calm down and be patient and everything worked out thank y’all very much a happy customer. Thanks to the whole team. AQS

Nels Johnson

Oct 6, 2022

Very professional and helpful

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Questions & Answers

I think they don’t care about nobody I’ve been trying to reach him for two weeks and sent so many request and even called the number they have online nobody still come back with me I can’t verify myself because I said duplicate account

Drunk Girl | Oct 12, 2021
Joe Sanchez | Oct 12, 2021

Mine says duplicate identity. Error: 4303 I've been trying to get a hold of them/calling/sending emails and still nothing. It's been over two months already. If anyone knows how to reach them please help me out.

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ID me has prevented me from getting into the NC d e s so I can get my unemployment compensation for 4 months now all I get is apologies.I guess I will have to take a road trip to McLean Virginia. 8280 Greensboro drive and identify myself in person

james mcminn | Oct 12, 2021
Demarest Thomas | Oct 12, 2021

That's a good way

I've been trying to teach you for 5 days now. I've done everything you've asked. Just waiting on the conference call. I've been on the 5hr. Call. 4times. Is anyone ever going to answer. Id.me

Letha VINSON | Oct 12, 2021
Traci | Oct 12, 2021

What number do you have for them? I have looked everywhere and can only find a number that I need an extension for.

Seriously... too busy ! I was a firefighter , imagine me telling you I am too busy to help you.This company, obviously the cheap bid ! Instead of these monkeys contract ORACAL, they are better at this. Sheesh.

Adam Brady | Oct 12, 2021
Joe Sanchez | Oct 12, 2021

I need help too id.me its been over 2 months. I need my unemployment to pay bills.

I am a Vietnam Era vet and heard I can get free or discounted tickets to Busch Gardens Williamsburg. What are the steps to get the tickets?

Nancy Moss | Oct 13, 2018
samuel oluwaseyi otukoya | Oct 12, 2020

@Nancy there is the website Busch Gardens : https://buschgardens.com/williamsburg/annual-pass/

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Why can’t I take photo of my self on the last step on verifying ID me please help

zakaria salah | Feb 14, 2022
S D | Feb 14, 2022

When going to do the live photo, it may open up a new browser tab or window rather than using the current one you're on. Also if you're talking the photo, but the photo keeps failing, your screen brightness could be too low. But if you really need, I can connect with you to listen to how you're trying the process to see where your error is.

How can I speak with someone on the phone? No one will respond to my submitted requests.

Traci | Oct 12, 2021
JOSE L. HERNANDEZ | Dec 16, 2021

Hi I'm Jose L Hernandez..I been waiting for 1 year...I been approved..but I call 📞 pua. They say still waiting for IDME TO SEND PAPER WORK..SOMEONE TELL ME SONTHING..N YEA THANK U FOR THE PASS HELP ....HAVE A NICE ONE ...THANK YOU. JHERNANDEZ...AMEN

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I had a video conference on 9/7/2021 with them. They identified me said it was complete but NY says they still have not identified me yet. I think this company is a sham created to take our tax dollars and f$$k over the people who need the help.

Ronald Jacobs | Oct 12, 2021
Ronald Jacobs | Oct 12, 2021

Already did all that now the DOL site says there's a mismatch with the information they have and the information id.me is giving then.

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How do you get a hold a real person at this id.me place? They hide very well from the people they are to be servicing. Worst Exp I've ever had with a vendor.

Rich Branch | Oct 12, 2021
Maury Aho | Oct 12, 2021

Only automated responses from these people. I have tried many times over the last year - they don't care.

This error appears every time I try to access my account, can someone help me? Something Went Wrong Please try again. Error code: -8016

Alfredo Sanchez Martinez | Sep 28, 2022
Jan Fox | Sep 28, 2022

Mr. Martinez, go to ID.me (I hate them too) and put in a ticket. A BOT will keep CLOSING your ticket stating that it was solved. Just keep writing in detail what is happening. Go also to a representatives office (if they are Open, but now may be back from vacationing in Florida that is now under Hurricane) Try to hit them hard with the Tickets toward late evening Easter Standard Time, like start around 10pm. I kept getting positive responses at that time. Try to use a private computer that has a Hardwired Dedicated NO ROUTER NO WiFi connection, forget the Library, also DO NOT use a "Government" phone. Probably shutting OFF any VPN will also help until you get this Done. YES I am miraculously blessed to get this done NOW. Make sure you do it NOW before the IRS TAX situation hits. YES CAN WE SAY DIGITAL DIVIDE. Mention also in the tickets that you are going to a representatives office, like a state Senate, something like that. YeS THIS IS A NIGHTMARE. Hang in there and PRAY

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Sorry my last post was cut off. ID.me please release my taxes, I have mouths to feed and bills to pay. How do I get ahold of these ppl.

Stephanie Curtis | Apr 15, 2022
Gary Wilson | Apr 15, 2022

I don't know I was just doing work there for the last month we almost done

what is the phone number? It seems that they know how to get government contracts but not how to provide customer service. the way they try to link a users current IRS account is messed beyond belief, Why do they need so much PPI from everyone?

Raymond Lord | Feb 14, 2022
S D | Feb 14, 2022

When you go to the DMV to prove your identity, do you go with just your good word, or do you go with a mountain of supporting documents? And you're right, their customer service is atrocious, people have lost their homes because ID.me have yet to verify their identity because their identities were flagged by the AI and/or human, and must be investigated individually. Unfortunately they are so disgustingly backed up that it could be months before you get verified to receive your benefits. Meanwhile, your life doesn't get months off. I'm honestly surprised there aren't more class action law suits, but then again, that's complacency.

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Where do I find my browes

Sofia Avalos | Oct 12, 2021
ID.me | Oct 12, 2021

Hello Sofia, Your internet browser would be Google Chrome, Firefox, Safari, Internet Explorer or Microsoft Edge. You should see the name of your internet browser at the top of the screen when you have your browser open. Please let us know if you have additional questions. - The ID.me Team

I verified my identity with a representative and she said that all my paperwork added up. But I’ve never received a confirmation email. What’s the problem?

DOM STIXX | Oct 12, 2020
ID.me | Oct 12, 2020

Hello Dom, We are sorry to hear that you did not receive your verification email titled "ID.me - You have completed your identity verification" from ID.me after verifying your identity. Please reach out to us by filling out a Support Request at https://help.id.me/hc/en-us/requests/new for additional assistance. - Cheryl with the ID.me Team

I signed up at ID Me and can not access the account. how can I get through

Charles DeHaven | Oct 13, 2018
ID.me | Oct 12, 2020

Hello Charles, We are sorry to hear that you are unable to access your ID.me account. Please visit our Support Page ( https://help.id.me/hc/en-us ) for instructions on how to reset your password. You can also fill out a Support Request at https://help.id.me/hc/en-us/requests/new.

I am a first responder and I was told that I could get 500.00 of the price if I had a I'd number from you, but I can not find how to get it. Can you help me?

patti kelly | Oct 13, 2018
ID.me | Oct 12, 2020

Hello Patti, We are sorry to hear that you are experiencing an issue accessing an offer through one of our partners. Please reach out to us by filling out a Support Request at https://help.id.me/hc/en-us/requests/new for additional assistance. - Cheryl with the ID.me Team

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