Nextlink Internet

Can’t get in contact with them at all...

My company lets me work from home so i do not have to commute 70 miles to office. Every day the internet is out I have to give up vacation day. Already had to cancel my trip to see family in Puerto Rico. I CANNOT WAIT FOR SPECTRUM! 2 more miles to go.

Phones either busy or recording saying the person is not accepting calls. Hmmmm.better be giving out some credits to customers

I used to NEVER have any problems, now for the last month it has gone out several times. What is going on? I've referred them to 3 different people saying they were the best.....now I'm questioning that. I work from home and NEED my internet to work. What is going on?

They can't even offer 25mbps where im because of availability aka no tower bandwidth already exceeded. Mary im glad for you and truly hope your experience doesn't change. Like i said previously and how 90 percent.of the reviews state, the techs are awesome and the first month or so the speed is excellent, then its down hill.

True story. And, when you attempt to fill out a support ticket request Online, I get the “we’re sorry. The page you are looking for can not be found.” It’s sad. Their customer service used to be great! Maybe they are growing too fast to keep up.

I'm sure they are as secure as anyone else

That is their norm. They have horrible customer service.

Hi, Kevin! Nextlink has several different types of dual-band managed routers (ethernet connected) available with extender capabilities for lease with service. The type of router deployed would depend on the location needs. A "managed router" means Nextlink would handle all maintenance, troubleshooting, and replacement in the event of manufacturer defect; whereas all maintenance and diagnostics of a personal router would be completed by the customer and would require going directly through the manufacturer for issues.

I am in Whiskey Flats and it is extremely reliable. It all depends on location and your proximity to a tower.

It's because someone else complained so they took my data and spread it to them and everyone else that complained. It goes full circle.

Same thing here, good luck with that. The install reviews are awesome, the quality of service are a joke.

Restart the Nextlink device and restart your modem and/or router, it will come back up.

Yes. Day three with no (or almost no) service...

Couldn't agree more!!

Not up and down, just no service at all since Friday

Out all day in Weatherford

In Bowie tx also

Yes I am

That's the only number I've found.having same issues

That will be on your router

For a long time it worked well. But for the last few months I’ve had a lot of trouble with the signal going in and out. It has gotten so bad that you might as well say I haven’t had service for a month. They have sent technicians out and replaced the equipment at my home. Technical assistance always answers the phone but they seem powerless to solve the problem. They are always courteous and really do try to solve the problem. For the time being I would give Nextlink Internet 2 1/2 stars are in But only because they are so courteous.

Hi, Cindy! Thanks for your question. At this time, we do not provide services in Arkansas.

Hey, Marc! Thanks for your question. I apologize for the speed issues. We are experiencing an upstream carrier outage at this time. We are working with the provider to get this resolved as quickly as possible.

Not in Aurora area. Try resetting your modem.

Hi, Kevin! Many desktop and laptop computers come with ethernet capabilities (or adapter capabilities) which allow them to be directly connected via hardwire to our internet service. However, they do not have the switch capabilities to connect multiple devices. As we do not handle or sell end-user devices, I would recommend reaching out to a SOHO IT professional to better assist you and answer any questions you may have.

No problem

Hi, Tressa! Typically, they require signing up through a TV provider, such as Hulu or Dish. Nextlink would not be an option for that. If you are signing up through an Internet service provider, select "other" if available. If it is not, I would encourage you to contact FX support for assistance with that to see if they can manually add us to your account. Please let us know if there is anything that is needed from us.

Get ready for serious packet loss and slow speeds you'll notice on the phone they say up to 15mbps (then throttled back down to 5mbps) so you'll end up paying 70 a month for sub par service and they block the ability to set your own static IP behind another 10 bucks a month their wisp service is laughable but hey you'll be able to watch Netflix at 720p and maybe sometimes 1080

Pretty sure you can do that with any voip service

Ours currently is not

Just got it today. Haven't used much. On phone and have Verizon on it.

You just have to call and ask

You have to call and give them your address.

Mine is very good

Don't need one, thanks anyway.

If you google them they have the prices on line and you can see what you might need

Mines working fine

No they are internet and phone.

Service is excellent. I have had some issues with slowdowns, I think they have upgraded equipment & solved those. Would still recommend.

Ours is still on.

Day 3 for us and we are very satisfied. We have the 20mgb plan and it is working great so far.

I hadnt noticed any issues with mine in the Rhome area .. 25m connection always seems to be clocked at close to 30m with close to 5m for the download....so much better than the 10m that was paid for with CenturyLink that normally wasnt any faster than about 6m

I've had nothing but fantastic service from them. Both customer and internet. I've left messages and they always call back.

No

Weather probably everyone

Still good in Laguna Bay

You can go on their website and put the address in to see if it covers that area.

You have to get into the settings and connect the extender to your router. I do believe that you will drop when you get out of range from the router and it switches to the extender due to the WPS.. Could be a pain in the butt if you are walking and searching on the net. I personally switched to a whole home mess type system. They all have same IP and switch seamlessly.

So the problem is they did not call 1.5 hr?? Guess you have never had Time Warner.

From what I understand, you need to be in "line of sight" with a transmitting tower. The closer you are, the stronger the signal. I bet you are in the middle between towers.

Think you need to call Nextlink about you issue. Mine is s working fine.

Great residential service.

No problems my way but I live in Springtown so we probably use different towers. It is very frustrating when ur internet goes down, hope u get it resolved soon.

Have you tried unplugging your router for 10 seconds the plugging it back in

I think you should call DirecTV and ask them to walk through turning it back on.

Any time there is significant weather, it could go down or be unstable. Atmospheric conditions can interfere with microwave communications. It sucks, but it is the nature of the beast.

They are in violation if their service contract. Lord knows if we did not keep our end and pay, they would cancel our services. We pay our bill and still do not have service. I CANNOT WAIT FOR SPECTRUM TO MAKE IT DOWN TO MY ADDRESS. A year ago they were five miles away and I checked yesterday and they are two miles away. It is just a matter of time.........

Their internet is intermittent right now. I would say the best way to contact NextLink is via email.

They are reseting the tower to configure the best signal the moble tower is so close it's not easy to find the FM signal that will pass by a microwave signal

Not here in springtown

Their phone lines are probably VoIP and require internet connection to work.

We went down about that same time yesterday as well but this morning it's back up and running fast as ever. They did mention on their Facebook page that there still may be a few folks without service but they are working on getting those folks handled as well.

It’s running like cold molasses in Rhome @ 6:21 pm.

Maybe the review section isnt the place for this, I keep getting pings on my phone saying someone has a question.

There was an outage across the US. Nextlink is Woking on the problem on their end from what their fb page says

Yes they had a wide outage across the US. They are trying to fix it now

Me too but today only 1/30

Same its awesome

Thank you for contacting Nextlink Internet today. Unfortunately, our sales department is only available Monday through Friday, from 8 am to 5 pm. If you would like to chat or call, one of our sales agents would be more than happy to check and see if we provide service to your area. I apologize for the inconvenience. Our office hours are Monday-Friday (7am-9pm) Saturday and Sunday (9am-9pm).