Cox Store

Category: Internet service provider in Phoenix, Arizona

Address: 1945 E Camelback Rd Ste. D2, Phoenix, AZ 85016, USA

Phone: +16027950304

Opening hours

Sunday: Closed

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–2PM

Reviews

Mira G

Oct 10, 2022

Called multiple stores when trying to get a hold of someone to end my service due to moving out of state, was able to end service through the app. 6months later I get a call they’re charging me and have been for the past year. Don’t sign up with them, I was told multiple different things, transferred 5 different areas. They’re money hungry, disorganized and extremely rude.

jason mcclure

Oct 1, 2022

Ordered there best internet service and was told some one would be out to install it on Saturday. On Friday before the install I got an email stating that my order was canceled so I called and the phone rep was very rude and said he doesn't know how it was canceled. I never canceled my appointment. Now I'm with our internet for another week! This store said they would call me after I went in to talk to them about canceling my appointment with out talking to me and then never called!! Wish I could get a different provider but there the only service in my neighborhood!! Very poor customer service and it takes 30 min to get anyone on the phone!

David Boley

Sep 30, 2022

They were all so nice.

Jon Delarm

Sep 28, 2022

I was promptly helped the Clark was very helpful and carter's

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Questions & Answers

How do I get subscription for DVR

Mark Alire | Oct 13, 2018
Debbie Kimball | Oct 12, 2021

My WiFi went off and don't know how to hook it up again?

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Am I able to drop off my equipment at this store?

Tiare Reed | Oct 13, 2019
Mike Cowen | Oct 13, 2019

Yes, but always get a receipt.

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Worst internet provider out there and we are stuck with them no other companies near us. Nothing like WFH and your internet goes out multiple times a day and stops you from doing your job.

Mandi Jovich | Sep 21, 2022
David Boley | Oct 5, 2022

Have you discussed it with them?

I need a splitter for both my internet and TV service. Doe's this store have them? I don't have a car and I am taking the bus across town for this. No one answers the store phone.

SMCC Writing Center | Oct 12, 2021
James Fleckenstein | Oct 12, 2021

They might not have a splitter that you can use. They have them but I'm sure they would like to charge you for the service call on your already installed equipment.

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There's always a problem: either my bill gets higher because all Cox cares about is getting money out of people for minimal service or there's a new notification about my account that in my 5+ years of service with them, I've never seen?

Tayonna Wright | Oct 12, 2021
Maria Lukacs | Oct 12, 2021

Whenever you have a question about your bill, you should call them & ask about it. If your bill keeps getting higher & it is getting too expensive for your budget, call them & explain your situation. I've found that they are willing to work w/you & are willing to find ways to help lower your monthly costs with specials that may be going on at the time. I've been w/Cox for a great many years and have always found them to be polite, caring & helpful.

My bill is due thursday but I dont get paid until Friday. What time will Cox turn off my service?

Lion Queen22 | Oct 12, 2021
Crystal Austin | Oct 12, 2021

They usually take 2-3 days past due before they shut off service, but I would call customer service and let them know.

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I need an appointment with the store manager. I have been there 4 times in the last two months and still have no email service. Now I am on the phone with tech support for the second time and they keep saying they don't know why this is happening.

kim herring | Oct 12, 2020
Frank Pecora | Oct 12, 2020

If the internet service works, I would use Gmail and take Cox out of the equation. That gives you the ability in the future to use any internet service provider. There is a transition effort notifying friends, colleagues, and vendors but then you're independent.

how late is your store open tonight

Ann Pecora | Oct 12, 2020
Hazahom Main | Oct 12, 2020

It closes fairly early.

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can I return leased phones to this location?

Katrina Pope | Oct 12, 2020
Ash Andis | Oct 12, 2020

I returned leased items to her it was internet box but I believe you can yes

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Can I order Cox internet service here instead of over the phone?

Estevan Martinez | Oct 13, 2019
Sonia Mendez | Oct 13, 2019

Yes

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Will I be able to pick up the prepaid straight internet modem at this store ?

Dominique Gatlin | Oct 13, 2019
Lisa Velez | Oct 13, 2019

I was Ble to pick it up there

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Can I switch out a cable box that isn't working at a Cox store?

Neil Hounchell | Oct 13, 2019
Michael Taube | Oct 13, 2019

As long as your cable box is from Cox, yes you can

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Can I keep my landline phone number if I switch to Cox for phone service?

Rudy Kwilos | Oct 13, 2019
Gregory Ware | Oct 13, 2019

I believe you can numbers can be ported to a different service

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Can they fix or replace my cox remote control for cable?

Amy Thompson | Oct 13, 2018
Gregory Ware | Oct 13, 2018

Just take to Cox store and they will replace just remember to reprogram your electronics

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Where can i drop off my phone modem when you are closed?

DaRene (DaRene) | Oct 13, 2018
moses john | Oct 13, 2018

I don't think there's a drop of box there, you can either mail it to them, or try going early when they're open..

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Do they take payments here?

Miss YGee | Oct 13, 2018
Robert Cox | Oct 13, 2018

Yes, all payment forms

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How to move an email to an exiting folder

Sharon Aalbers | Oct 13, 2017
DanO (thunderdan602) | Oct 13, 2017

Wrong forum Sharon

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