Rancho Palisades

Sakeenah Jay

Harmony arrived in a timely manner and was very prompt with her cleaning. She was able to get plenty done in the allotted time frame. I will definitely use this service again and I will share with others as well

wb wagner

Maintenance goes in to your apartment and you will not get anything letting you know they were in there. The fitness room is always locked due to something. They do not fix anything in a timely manner if at all. They say they have security but call and you will find out that is a lie. You will be lied to your face and not good ones. Before they changed property management they were spot on but now they are at the the price not worth it.

Poma GT

I’ve lived here for few months now and overall my experience has been mostly pleasant. Some of the concerns I have include strong weed odor through out the apartment, trash not getting picked up on time so it piles up and starts to smell. The gates have never been closed even though it’s advertised as a gated community. The staff is always helpful and friendly when I call to express my concerns. Their kindness does not go unnoticed. I also appreciate how well kept and clean the apartment complex is.

Yeraldyne Pachano

Hello, on November 27 it was my turn to move, and I went to the office to request that they please open the emergency exit door and tell me that they could not because the key had been lost and they treated me rudely and threw me out with shouts from the office. It only required opening the gate for the moving truck to enter because it was very large and did not fit through the main entrance, so the maintenance manager named Roberto insulted me saying that they did not have it, in the same way, the office manager He raised his hand and insulted my mother, who is an old person, raised her hand and threw the glass door, it could really cause my mother a heart attack because she started arguing rudely with her. In view of the situation, I had to pay an additional $ 2000 to the moving company to hire another truck and be able to help me, and thanks to the efficiency of the rancho palisades office I had to pay more additional money to have a hard time. I have already filed a complaint with the Dallas fire department, and I will make the complaints in the instances that are necessary. I find it disrespectful that after having paid for a year without fail, they treat me this way and are so disrespectful to me and my family.