Adams Cable Service

This place sucks

If you have a few devices connected at the same time its definitely going to slow the connection down, I would call them and tey to figure out if they could troubleshoot the issue to see if something is causing a slow connection. You may just require a bigger plan if youe using a lot of internet.

My internet was acting up and come to find out my one up doing constent uploads ! So check one advice at a time to see which one making internet freeze ! I'm so close I walked in for this answer !!!

Mine cut out earlier. Their network is probably overloaded with everyone's family over using the wifi.

Its their sandard operating procedure. The picture quality and internet speed is never what they promised. I have much better service using mobile data and a roof antenna.

I could be wrong but I was told $5 for basic and $4 for expanded basic. Internet and phone prices will stay the same.

I am not sure where you are located but we do not have any outages at this time. We do have some work being done on our Hamilin Nodes which would affect internet service if you are in that area. If you are not in that area and experiencing an issue please call the office so we can check the levels on your modem and trouble shoot.

Hello Mr. Tyler, Thank you for your question. We had a tree take down one of our fiber lines in the Fiddle Lake area. We have technicians on the seen replacing it. We are hoping to have services restored shortly. I am sorry to hear you are thinking of going to Dish, you definitely do have a choice. Outages and service interruptions are never a pleasant experience for us or our customers. Life would be more pleasant if technology never broke down but unfortunately it does. It happens for all providers whether cable or satellite, there is no a way to ensure that it will never happen. Thank you again for reaching out to us and giving us a chance to answer your question. We do hope to keep you as a customer. Stephanie Kemmerer Adams Cable Service

Most of the On Demand programming is included with your cable package, so is free. There are some movies you have to pay for if you choose to purchase them.

Yeah, and they're closed tomorrow. Super annoying. They should hire weekend people

Hello Mr. Owens, We appreciate you taking the time to give your feedback. The team here at Adams Cable Service is thrilled to hear about your positive experience. We do believe that it is our Customer Service that sets us apart from the others and it feels good to have it acknowledged! Thank you again for your comments, Stephanie Kemmerer Adams Cable Service

Good Morning Ms. Zacharias, Thank you for taking the time to ask your question. I do believe that you have cable service to your home. You would need to get a cable box in order to receive the cable lineup on that TV. Please call the office so we can make arrangements to get you a cable box. We have customer service representatives here 24/7 to take your call. Stephanie Kemmerer Adams Cable Service

Hello Ms. Clark, Thank you for your question and for being a long time customer of Adams Cable Service. I am not sure what your issue is with the On Demand service. If it is with the programming itself we unfortunately do not control that. We can only put out to our customers what the networks allow. If it is with the menus, I can understand that. They can be a bit cumbersome. But, we are working on a new system that will be much easier to navigate. We are in the beginning stages so I do not have a definite timeline but it will change. I am not sure from your message if you are having an issue with your service or if you are just frustrated because you see our trucks at the pole frequently. There are no recent trouble calls on your account. If you are please call us so that we can trouble shoot with you over the phone and set up a trouble call if needed. We do not charge for service related calls. We have customer service here 24/7. Stephanie Kemmerer Adams Cable Service

Hello, We would like to hear more about your specific situation. If you wouldn't mind contacting us it would be greatly appreciated. We do not know what exactly you are referring to. We look forward to hearing from you. Stephanie Kemmerer, Adams Cable Service

Maybe it's what your putting in the search bar I get on it fine

Because Comcast won't build it.

The office is open on Saturday until 4PM and closed on Sunday.

Thank you for your prompt response. I thought it was this week. Lol

No Blue Ridge only

You can delete them one at a time via the *98 menu. Alternatively, you can call the office and someone can bulk delete them for you.

Hello Ms. Gordon, Thank you for reaching out with your feedback. Very sorry about the outage last night but even more sorry that you could not get through to our office. Our phone system was overwhelmed for a short time with incoming calls. However, we are unsure why people got the "number you have dialed can't be completed" message instead of a busy signal. We are looking into that. Thank you again for your feedback. Stephanie Kemmerer Adams Cable Service

Yes you can. I would buy a Docsis 3.1 modem. There is no price difference in service. Adams will supply the modem for free as long as you are subscribed.

Hello Ms. Teed, Thank you for your question and for being an Adams Cable customer. I am sorry to hear you are having trouble logging in to pay your bill online. There is no universal issue with the system that we are aware of. We show a lot of people logging in to pay their bills successfully everyday. There has got to be an issue with the email or password you are trying to enter. The email you enter must match what is on your cable account exactly or it will not work. Or it may just be as simple as resetting your password. I know you don't want to have to call us every month but I would say to call us next time you are trying to log in so we can help you figure out what the issue is. After we figure it out we can help you to save the information on the website so you do not have to re-enter it every month and take the chance of it being entered incorrectly. We look forward to hearing from you. We have customer service agents here 24/7 to help. Stephanie Kemmerer Adams

Hello Mr. Wild, Thank you for your question and for being an Adams Cable customer. Adams Cable has no restrictions on streaming. We do offer internet speeds that support 4k streaming as long as you TV is 4k capable. However, Netflix does have some recommendations on internet speeds to make the steaming go smoothly. For 4k (Ultra HD) they recommend a minimum speed of 25 Mb. Please click this link for further information. https://help.netflix.com/en/node/306 I hope this answers your question. If not please feel free to reach out to us again. Stephanie Kemmerer Adams Cable Service

Yes, Adams Cable Service is open Saturdays from 8 AM to 4 PM.

Hi Matthew, I'd like to work on this issue with you. There aren't any issues in your area, so this seems to be an issue with just your home. Please contact the office at 888-222-0077 option #3 and ask to speak with me directly. My name is Joe. Kind Regards, Joe Sweder Adams Cable Service Tier 2 support

Hello Mr.s Emerson, Thank you for your message and for being an Adams Cable customer. We appreciate you taking the time to reach out to us with your question. There is a way to alter the ratio of the picture. If you call into the office one of our Customer Service Representatives will be able to walk you through the steps. We have people here 24/7 to take your call. Please call at your earliest convenience. Thank you again for your message. We look forward to hearing from you. Stephanie Kemmerer Adams Cable Service

4 pm

I will add to this. Adams cable is still stuck in the 90’s. They don’t maintain their lines enough which gives you poor connection. They need to close shop and sell to the big dogs in the business. I’m all for local business but not when that charge top dollar and not put money back into their product.

Hello Ms. Pedersen, Thank you for your question. We appreciate you taking the time to reach out to us. We do carry Trinity Broadcasting Network. It is located on channel 15. Thank you again for reaching out to us. Please do not hesitate to contact us again if you have any other questions or concerns. Stephanie Kemmerer Adams Cable Service

The remote that comes with the Evolution box will control any of the Evolution boxes by default. If the remote is not working it can be reset by holding in the setup button on the remote until the indictator light at the top of the remote turns green, then release setup and type in 987. You will then be able to change channels as long as you point the remote at the cable box. To pair the remote to the box so you do not have to point the remote at the box to change channels you can press menu, navigate down to remote control and follow the pairing instructions on screen.

For a new installation the payment is COD and must be paid to the technician while he's there or by phone to the office while he's there. After you have service installed any charges for services can be added to your next bill if your account is up to date.

Call them

I have issues nearly all the time.

Don't really know

Packages range from 24.99 to 149.99.

Yes, but the speed and stability leave a lot to be desired.

If you are a current customer internet installation is free, otherwise it is a $25 fee for installation. They have packages ranging from 5mb to 120mb, Adams provides a free cable modem and there is no contract obligation or data usage limits.

Yes

Hello Mr. Marcello, We are sorry to hear about your experience. We appreciate your feedback and hope you give us a chance to resolve it. It sounds like the tuner is malfunctioning. Please reach out to us at your earliest convenience so we can trouble shoot over the phone and set up a trouble call if necessary. There is no charge for the trip when the issue is related to our equipment. Thank you for the message, we look forward to hearing from you. Stephanie Kemmerer Adams Cable Service

No they don't. Nfl Sunday ticket is a Directv exclusive. Adams Cable does have the NFL Red zone channel though.

Yes it is on FOX @ 1pm