Rick Erwin's Eastside

Rachel Sanders

Food was good. Service was not. They usually give you awesome fresh bread we like. I eventually asked for it after we were given potato chips at a restaurant that usually costs us >$100 per person, and they said they would bring it but never did. Our Caesar salad was under dressed. Then my champagne glass had food on most of the outside of it. Then I had no silverware to eat with…I usually absolutely love this place. I’m not sure what’s going on with staffing maybe?? Our server was stressed. I would rather not have been able to get a table if the issue was staffing.

Jason Huber

We came here for a special date, and there way more ups than downs. However, there were more downs than the last time we were her3. We started in the bar having a couple of drinks before our table was ready. We had arrived early specifically for this purpose because our last time there, the bar was fantastic. For the first ten minutes, our bartender was doing way too many things to be attentive. We got a couple of drinks, that were delicious. There was a marked difference when Kevin came in from what I assume was a pre-meal meeting. It's not that the other bartender wasn't good, she simply had far too much going on. When we sat, our waitress, Paige, was great! We've had her before and she, somehow, remembered us from months ago before we even said anything. However, the table we were sat at was barely large enough for all of the glasses, silverware, and other settings. Additionally, it was wobbly. Wobbly tables are okay at Denny's, not at Rick Erwin's. We ordered two appetizer courses, specifically asking for them to come out individually, but they came out together. Not a big deal, but it did make us feel rushed. We asked for the second appetizer to be returned to the kitchen until we were ready, which they did. When it came back to the table later, however, its condition led me to believe that it was simply set aside until we were ready instead of being prepared fresh. This was evident from the barely warm and slightly soggy, yet somehow still delicious, flash fried artichokes. Dinner was good. My wife's scallops were excellent! Oh my goodness, the corn and potatoes it was served over were delectable. I could have eaten an entire bowl! My Delmonico, on the other hand, was simply okay. I ordered it rare, but it came out almost raw. The meat was also much tougher than I feel a ribeye steak should be. There could also have been more seasoning, although that's simply a preference thing. When I can cook it the next morning to have with my eggs and still have it be rare, it was undercooked. Kudos on the Brussels sprouts, though. They were wonderful! Dessert. Man, dessert. I ordered the chocolate croissant bread pudding and it was incredible. I would go back just to order that, again! I can't say enough about Kevin, our bartender. After dinner, we returned to the bar to let him know how our evening went, as he had asked us to. He was clearly disappointed to know that the evening hadn't lived up to our expectations. It was nice to feel that he actually cared! All in all, we will absolutely be back. I would like to see a couple of improvements, however. Bare minimum, fix the wobbly tables. Additionally, hosts and hostesses should be cognizant of the customers they're seating. As a very large man, perhaps it wouldn't make sense to seat me at the smallest table in the restaurant?

Dane Harris

The steak we order was amazing. Absolutely amazing. That’s why I have given it two stars. The service from the time we walked in the door was terrible. We literally have had better service at fast food restaurants. We had a reservation and we were on time for it and still had to wait 20 minutes to be seated with open tables and workers standing around. Once seated, it took another 20 minutes for our drink order to be taken. I waited 10 minutes for a sweet tea. The place was not packed out of the door. It was just light crowd. I had to stop the floor manager and ask him to send our server to us. Once food arrived it looked amazing. The presentation was great. As stated above, the steaks were awesome. The sides were absolutely flavorless. From the cream spinach, to the mushrooms, to the lobster mac and cheese. Now they did take them back and take them off of the bill but then we had random charges from the table beside us in the ticket. Competent servers would be a great start to fixing the issue… our bill came out to around $360 and we literally had just steak to show for it. Will not be back.

Kimberly McCarter

This is the second time in a week that I have visited this restaurant. While the previous time it was fabulous and tonight it was terrible! We ate at the bar and the bar tender was quite busy however we were patient and I ordered the exact same thing I had ordered the previous time which was tuna and Brussel sprouts $32.00. The tuna was over cooked and the Brussels didn't come as ordered.. When questioned the bar tender indicated the Brussels were under the tuna which it wasn't it was bok choy. Once I educated him he had the guy to get me some Brussels not of my choice but of his choice but the guy next to me had a choice in which Brussels he wanted. Blue Cheese versus Balsamic. Also they brought me Tuna cooked the correct way. Usually when we go to Rick Erwin's weather it be in Clemson/Greenville Mr. Rick is there and the service is wonderful. However he wasn't there tonight and it was such a disappointment. I had the bar tender to place the leftovers for me to take home in a box. Please note by the picture as to the way my leftovers were given to me. I would suggest only going when Mr Rick Erwin was in the house because clearly it doesn't run the same when he isn't..