Holiday Inn Express Charleston-Civic Center

Mike

Not too bad of a hotel for a junk town like Charleston. My room was clean and pretty modern, and the staff was friendly. Gym could use some more equipment. Breakfast was decent. They had bananas every morning which is always a plus in my book. Overall I would stay here again if I was in Charleston. Let’s pray I don’t have to come back though.

Yoshiilove2

When we first arrived it took a while to get us checked in. I had made a reservation weeks in advanced, made sure to use the application to get my points. When we arrived, the lady that was checking us in could not find our reservation. My husband tried to tell her my name. I even handed my ID to her but she was confused and didnt understand that I have multiple last names and seemed lost. I am of a different nationality but my husband is not. She even proceeded to ask if we were even in the 'right hotel' and I assured her we were. She sort of gave up on trying to find us and kept asking if I was sure that it wasn't under another name like 'Sabrina' which is no where near my name and again, both my husband and I assured her it wasnt, she just continued to say well I cant find you. MIND YOU, we had 2 toddlers (2 and under) that were impatiently walking and touching everything around making it a little more harder on us parents who just wanted to get a little rest in the room we very much did reserve. It wasnt until what seemed like a manager came over to her to help (she was helping another young lady check in other costumers because she was training) that we finally got checked in and proceeded to explain to her about cliets with multiple last names. Everything after that was smooth sailing. The stay was nice. The breakfast was a plus. Overall good stay for a family of 4.

Verified Hotel Guest

Positive: They have a really good breakfast selection! Negative: Most hotels ask for a credit card for incidentals. This hotel charges $10 automatically to every room upon check-in. Check-in time is 3pm. We got here at 4 and our room wasn't cleaned yet from the night bef ore. Had to wait approximately 40 minutes.

CircuitSide

I really enjoyed staying at the Holiday Inn Express. It was the most modern and comfortable room I've booked. The hotel and room were clean and well organized, the bed was not too firm but not too soft, and it had a large TV. The walls must have been well insulated because there was almost no detectable noise from outside. Breakfast was great, too! They had your normal stuff like cereal, muffins and fruit, but there was also fresh omelets, sausages, and biscuits with sausage gravy. A good selection of hot and cold drinks was available as well. There were several other items I didn't try. I totally recommend them, and will use this Holiday Inn Express again the next time I travel to Charleston.