SpringHill Suites by Marriott Cincinnati Blue Ash

Rodney Robbins

No replenish clean towels & fresh sheets.I booked my room 6 days and 5 nights Stay. 7-28/8-2-22. Front desk said someone will clean the room every other day. I had to go down to the front desk and get clean towels. My second time going down to ask would anybody clean the room today (Sunday 7-31-22.) She say the cleaning crew had already left.I said no, they are still up there cleaning. She said there will be someone on Monday 8-1-22 to clean room and offer fresh towels and bedsheets. I said, I’m not changing any sheets on the bed. So I contacted corporate. Totally unacceptable. I will be checking out in the morning. I can’t deal with paying good money to stay at a nice hotel and not being clean properly. Hopefully this falls into the right hands at corporate and This problem get taken care of.

Emily Hamilton

Garbage hotel. We booked our room in advance and they gave it away, offered no help at all & just said it happens. We drove 15 hours today arriving exhausted. We couldn't wait to relax in our room but it wasn't available and the staff was EXTREMELY unhelpful. All they kept saying was 'sorry' and 'too bad'. Unacceptable!

Farooq Busari

Good hotel for families. We stayed in a room with 2 queen beds and a sofa. Indoor Swimming pool is heated. Breakfast is ok and gets the job done.

LexFam

The staff at this location was pleasant which is something that’s hard to find these days. We had one issue and that was the cleanliness of our first room. There was hair shavings on the sink and urine on the toilet. Our second room had a visibly dirty couch and ottoman which we covered with a towel. I hope this hotel steps up the cleaning of the rooms. Other than that we enjoyed our stay, the pool was heated, breakfast was normal hotel breakfast, options could be better. Again the staff made the stay nice. No attitudes or rudeness. They were all pleasant.