Monroe County Social Services Department

Category: Department of Social Services

Address: 691 St Paul St #1, Rochester, NY 14605, USA

Phone: +15857536960

Opening hours

Sunday: Closed

Monday: 9AM–3PM

Tuesday: 9AM–3PM

Wednesday: 9AM–3PM

Thursday: 9AM–3PM

Friday: 9AM–3PM

Saturday: Closed

Reviews

Derek B

Sep 12, 2022

They need to keep better track of the paperwork people place in the drop box.

David Pfeffer

Sep 6, 2022

This is set to one stars because I cannot give it 0 stars. Absolutely the worst government building that I have ever had to... and I've been to the DMV on multiple occasions. Staff is rude and doesn't know anything about anything. Completely unorganized and unclean. Covid probably mutated from a different disease here. A standing Testament that no matter how much money the democrats print not a single dollar of it will go to where it is actually needed.

Brent Knaak

Aug 31, 2022

The experience really varies very drastically depending on the worker that handles the reason why someone is there that particular time. It's always one end of the spectrum or the other. All the times I've been there for whatever reason throughout the years, it has never been consistent, NEVER!!! Although they have tremendously improved the time one has to wait before your number is called. The worker that handled why I was there today was patronizing me and being condescending as well. It was obvious that this person was extremely miserable but it should never be projected on the individual that they're talking to! With that being said, I rate this experience 1 star!!!

James Lattimore

Jul 12, 2022

They do a disservice for our people

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Questions & Answers

Will Social Services be open today?

Dorothy Barber | Oct 5, 2018
james rush | Feb 6, 2022

Well DSS will be open tomorrow on Saint Paul's Street in Rochester New York

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Does dss have a fax #?

Ty Washington | Oct 4, 2020
M. M | Oct 4, 2020

There's too many departments for the agency to only have one fax number. You can call 753-6000 for more info or you can download a new app called NYDocSubmit if you need to upload/send documents to the agency.

How do I get emergency food stamps ?

Leah Levesque | Sep 4, 2022
Derek B | Sep 13, 2022

Leah go to 691 saint Paul street fill out an application they are right there in the lobby as you walk in. Mark Emergency

I need a new benefit card mailed to me mine got washed and is cracked. How do I do this or what is the number to call?

Adrienne Tokarz | Aug 5, 2022
Jasmine Boyd | Aug 5, 2022

You can go to 691 st Paul for a replacement right on the spot

When is the latest time I can drop off paperwork

Marilyn Molina | Aug 5, 2022
Lester Anderson | Aug 5, 2022

The dropoff box is outside, so you can drop off anytime

does 691 st.paul have free wifi while your waiting???

brenda nelson | Apr 7, 2022
Nadia Pamphil | Sep 4, 2022

No

How can I recertify for snaps

Francisco Santiago | Jan 7, 2022
Elsy Ortiz | Jan 7, 2022

Call food stamps

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How can i speak to an actual person tabout my missed SNAP interview

Susan Passero | Nov 8, 2021
Elga Ramos | Nov 8, 2021

Need writing letters with # case. And explain give in window and take resive and person respond whith new app or call yow.

Can I apply for emergency food stamps on West fall n get them that day

D.M. Cubiotti | Oct 4, 2021
Georgie Wright | Oct 4, 2021

No they have to send the paperwork to the other office to process it. But you can complete the paperwork there

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How old do young men have to be to qualify for assistant.

Elizabeth Grayson (FeeFee) | Oct 4, 2021
L Rowe | Oct 4, 2021

I think 18

Is the DHS building open today for the public

sherry brownell | Oct 4, 2021
Micasha Ottley | Oct 4, 2021

No. Only by appointment

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Why I can't call ANY MONROE CONTACTS?!!!! No One is answering

NY Nicky Scala | Oct 4, 2021
Sade Wright | Oct 4, 2021

When I call they answer & when you go down there they answer your questions also

Is there a number I can contact where someone is present. The numbers I call are keep me on hold for a hour or more with no no one picking up?

Ed Rice | Oct 4, 2021
Susan Passero | Nov 8, 2021

I'm having that same issue right now. I've been listening to their music for 45mins. Do frustrating UGH!!

I would like to apply. Wirh the virus, how can I do it?

LoU RC | Oct 4, 2021
Derek Burnett | Oct 4, 2021

Or you can apply in person they have a big drop box

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Is there an outside Dropbox?

Tammy Whitney | Oct 4, 2020
Patricia | Oct 4, 2021

Yes in the loop by the front door

what is your fax number?

Maple Wood | Oct 4, 2020
John Bonilla | Oct 4, 2020

Don't have one

What time do they take walk im s till

Joseph Merulla | Oct 4, 2020
Kimberly Cooper | Oct 4, 2020

Services close at 4:00pm daily

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will the office be open on dr martin luther kings day?

Barbara Rivera | Oct 4, 2020
Mika Chandler | Oct 4, 2020

No

Do they give out temporary benefit cards wen u lost your old one???

mo budd | Oct 4, 2020
jonathan martinez | Oct 4, 2020

Yes you may be able to get a replacement by calling your worker

Are child care checks sent from saint Paul or Westfall Rd?Meaning babysitting checks for watching children.

John Doe | Oct 5, 2019
Elizabeth Grayson (FeeFee) | Oct 4, 2021

Westfall rd

How do I apply for Medicaid?

Malaysia Coleman | Oct 5, 2019
Halina Stefaniuk | Oct 5, 2019

You can apply online at www.monroecounty.gov

Do you have to wait in line to drop off paperwork

Vickie Sudore | Oct 5, 2019
Conrad Rodvik | Oct 5, 2019

Nope. There is an inside and outside drop box.

My friend adam is being being abused by his family he tryed to run away an they shaved part of his hair and are makeing him wear a shirt that says some pretty bad things they are publicly shameing him and he needs help I have proof

Kayla Brown (kit kat) | Oct 5, 2019
Shawanda Green | Oct 5, 2019

How old is he

Does anyone know the guidelines for applying for cash assistance? Is a urine test required?

Rhonda Hurd | Oct 5, 2019
Rhonda Hurd | Oct 5, 2019

K thanks

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What is the fax number dss in take rochester

Metro Pcs | Oct 5, 2019
LURD MARTINEZ | Oct 4, 2020

What is fax number

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Whats the fax number to send physical paper work

Liz, Gary and family Kiess | Oct 5, 2019
Sarai Gonzalez | Oct 5, 2019

It all depends what team are you faxing it to

Can I pay a DSS payment on line.

Sandy Fraser | Oct 5, 2018
me you | Oct 5, 2018

No you can't

Kindly confirm correct fax # for SNAP team 41

Lynn Reina | Oct 5, 2018
Danielle Karns | Oct 5, 2018

Yea the one i have didn't work either

Can I possibly get a food stamp budet sheet on line ?

Stephen Yanaitis | Oct 5, 2018
Jerry May | Oct 5, 2019

Download fresh ebt app

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