Verity Credit Union

Matt Leber

I've been with Verity Credit union for many years and generally have had a good experience. However, in recent years I've run into many arbitrary limits and "rinky-dink" systems that I've decided to move most of my business elsewhere. The latest frustration: I tried to deposit a check via the Mobile app only to receive an error stating that the check was too large. This, after being told to write "For mobile deposit only". Ugh... So now I'm headed to a branch, during a pandemic. A competitor that I've only been with a few months allows checks up to $50,000. If you have a branch near you and don't mind a few fiddly and arbitrary limits, go for it. Otherwise, bank elsewhere.

Jacqueline Thomas

I have filed a complaint against Verity Credit Union with the Consumer Bureau because Verity has been fraudulent in how they've handled my case. They changed their online banking system recently and disabled all auto payments on credit cards - i wasn't made aware of this, and in the meantime, they filed a complaint on my credit which lowered my credit score 100 points. They also claimed my delinquent payment was the entirety of my credit bill which has been accruing interest. Now here's the kicker - i've been calling them for 2 weeks to resolve this, to reactivate my auto payment, and to make a hefty payment but because of how their system has changed, they can't process my payment directly through their system, so i'm late on a payment again. I filed a credit dispute, which they DENIED (what? really!?). They have created such a headache for me, i've devoted so much time to handling this situation, and it's like trudging through mud. Do not bank with them. I have been with them since 2013/2014 and couldn't be more disappointed in how they've handled my case.

Sequoia Smith

Today I spoke with Nicole Krasy. She is the individual who handles insurance matters in Member Solutions. She was incredibly rude and it was apparent that providing me with a solution was not a priority for her. She has a nasty attitude and it is sad I can detect that from a 10 minute phone call. Verity has been good to me but SHE poorly represents the company! I was taking notes during the call and when I asked for her name she giggled almost as if there would be no consequence for her poor service. I have worked in customer service for several years and though the customer is not ALWAYS right, I believe that their needs should be heard and respected. That was not the case when I spoke with Nicole today. When I asked to speak with her supervisor, she nonchalantly said "well, he's just gonna tell you the same thing". I am not fond of writing poor reviews but it is important for others to know in the event they have to contact her for any reason. I recommend speaking with someone else or her supervisor. She is not helpful or interested in "member solutions" at all.

Kiymbah Tytania

Verity says they are a sister branch to BECU. But they are not very sister like. They charge $.25 for every roll of quarters,so it costs me extra money to do my laundry. Suddenly they won't accept checks made out in my special needs son's that I receive monthly for his care. I have been cashing them there for years now suddenly it's a problem. They are conviently located to my home, now I have to go way out of my way. Not nice guys.