BECU credit union

Nick Chang

I have had to return to this location 3 separate times (and that's not enough, there will be at least a 4th) because the unreasonably complex system they have that does nothing to disclose what I actually need. I am strongly considering abandoning my attempt at opening an business and personal account due to the sheer volume of my time being wasted. I had put a freeze on my credit 6mo ago that had since been removed. Despite this, I was denied and forced to call two separate agencies to have their own fraud alerts removed. When I presented my removal confirmation numbers, they said that even if the freeze was removed, I STILL had to present a social security card, which I don't have and will take days to mail. I'm most unhappy about the lack of communication involved, and feel as though I have been given the runaround for at least 3 attempts. Who knows how many more landmines are still hidden in the process, how many more attempts it will take? I'm not willing to find out, if there is one more roadblock the next time I come back, I'm totally out.

Ralph Hofmann

Not a great first experience. I opened an account to get a low interest car loan. It was cheaper than Toyota. That’s good. As part of that they opened a savings account for me. I transferred 1000 into the savings account on Monday. They’ve had the money since Tuesday, when my other bank releases it to them. It’s Saturday. I still don’t see the money in my account. The customer service person seems to think this is normal and ok. I explained to him they are not crediting me money they have received for me and he said it’s normal with new accounts and didn’t seem concerned at all. He kept taking about check fraud and them keeping my money as a way to mitigate it. I pointed out several times they already had my money so fraud could not be a factor in their decision to not credit my account my funds they have been holding for 4 plus days. This is not normal. It’s not ok. I am considering removing the money from my account a d stopping the direct deposit I set up to pay for my car as this bank seems to holding funds for a really long time, which is again not normal and not putting people first.

barney Bumble

Love this credit union. The app works great and sorts out my spending into a pie chart so I can easily see where I’m spending too much. I have both debit and credit. Both work very well overseas from my experience. Capital hill is my favorite branch when I need to do more complicated transactions. They are always friendly and professional and wait times are short. I went to Boa one day waited 45 minutes they never even acknowledged me. Not a bank fan.

Eric Hartmann

the staff here is great and very friendly. I've given 2 stars because of their online banking and their credit card options. The website is slow and the communication between accounts, checking and credit cards, and checking and mobile is cumbersome to set up. They also repeatedly messed up our business credit cards several times (printed the wrong name on our cards). They also don't offer escrow accounts. So, for very basic banking needs, I would recommend them. For complex financial situations or for businesses, I would suggest a well established (although evil) bank.