Illinois DHS Family Community Resource Center in Cook County - Northwest

Category: Government office in Chicago, Illinois

Address: 4105 W Chicago Ave, Chicago, IL 60651, USA

Phone: +17732657000

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

Memi13 Millan

Sep 26, 2022

Very helpful thank you

Danny Rohde

Sep 16, 2022

This place needs help

Jasmine Clark

May 20, 2022

Very slow. Unorganized!!! Very unprofessional took 2 hours waiting on somebody to help me(nobody else was waiting) a mess

Jaida Davis

Mar 30, 2022

They never answer the phone or nun sad they need to shut this place down for good

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Questions & Answers

No one ever answers the damn phone, it doesnt make any since. What is the purpose of having a office phone if no one ever answers it!!? Its part of your JOB people

Charlene Galloway | Oct 2, 2018
Tommie Tate | Oct 2, 2019

Let's start a class action lawsuitaganist

How do you report them for absolutely NEVER answering the phone?!

Torian Baldwin | Oct 2, 2018
Jackie Ueof | Oct 2, 2018

Call Springfield

Never answer the phone... I always have to show up physically when the matter could have been taken care of through the phone.

Nathaniel Lopez | Oct 2, 2018
Shirley Burson | Oct 2, 2018

They have an emergency number you can call, I don't know it but if you call for your link you can get that number

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I’ve been waiting on someone to pick up my case to recertification since November that office on Chicago Ave need to shutdown 😡😡😡

sharon williams | Oct 2, 2018
vivian soto | Oct 2, 2018

I’m still waiting too.

My son had an appointment at 10:00am and still haven’t been called and it’s 2pm. When you go to ask a question everyone is so rude like you are bothering them. So disrespectful!! Trust me if he didn’t need to be here he wouldn’t. So sad smh

Belinda Enis | Oct 2, 2019
Juan Matos | Oct 2, 2019

I know just how you feel. It's really the people sitting waiting there that start being rude but they really need help there to get that place back on track and get the people that need the help, the help they need.

I know it was sent out i did that already..but its been over 10 days and still nothing..i cant keep waiting my kids are hungry

Jennifer Sauseda | Oct 2, 2018
Jackie Ueof | Oct 2, 2018

You have to check with your post office. They will return the card if they can't match the last name, apt number or letter of the unit/house.

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Does anyone even work here? NO ONE IS ANSWERING THE PHONE!!!!!!

Lizette Alvarez | Oct 2, 2018
santo domingo | Oct 2, 2018

you will get no answer from them. I'd suggest going there in person

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How do I close my link case? I have moved out of state.

Azalia Rodriguez | Oct 2, 2017
Shirley Burson | Oct 2, 2017

The next state you move to, go to their public aid office and you can stop it, ir let your caseworker know you are moving

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WHY DONT ANYONE PICK UP THE PHONE

Cornelius Harris | Oct 2, 2019
adrian alejandro | Oct 2, 2019

Hi what your phone number

Can someone pick up

Taina Jimenez | Jan 4, 2022
Charia Johnson | Jan 4, 2022

You have to go in no one ever answers the phone here and they will deny benefits for you not going even though it's their fault

Is there a drop of box outside office?

Sandra Garcia | Oct 1, 2021
Levenia Apperson | Oct 1, 2021

Yes

What’s wrong with this office I’ve called a month straight Not one person can actually pick up? What’s the purpose of hiring these people they do absolutely NOTHING

AniseTheBeast | Oct 2, 2019
DANIELLE THOMPSON | Oct 2, 2019

Your Best Option Is To Go In The Office Early In The Morning@8:30,So You Can Find Out Information Pertaining To Your Benefits! Be Prepared To Be There For A While! DON'T GO ON A WEDNESDAY,THEY DON'T DO WALKINS ON THAT DAY!

Does anyone know if they’re open on New Years Eve?

Loquita M. | Oct 2, 2019
Sean Colley | Oct 2, 2019

Yes

Do they answer phone calls

Tae Johnson | Sep 10, 2022
Carlton Jones | Sep 24, 2022

No

Are they closed

Tae Johnson | Sep 10, 2022
Frank Walker | Sep 24, 2022

No

Can you walk in and get a replacement card?

Daniels Mann | Dec 5, 2021
Elias Page | Dec 5, 2021

Idk, you can call them and leave a message someone called me back within 48 hours. Be aware they call from a private # though. I also walked in to get service so I'd assume yes you can.

Are they still open

Alicia Williams | Oct 1, 2021
Jenaie Hale | Oct 1, 2021

Yes

Where could I drop off my redetermination forms at what office . I belong to the chicago office with the pandemic im uncertain if that's possible im permanently handycapped and to know so that my trip won't begin in think you

Mary mercado | Oct 1, 2021
Carolyn Mcgee | Oct 1, 2021

First have someone to fax your papers...Then don't them in the mail box. They still working on Chicago Ave. Make sure you take pictures of your papers sign and dated ...

Is any of the public aid office open yet??

Yvette Blackburn | Oct 1, 2020
Darius Daniels | Oct 1, 2020

Yes. They opened this week

The people working there dont give a damn about the people going to get help. I went with serious issues and a week later only received 16dollars for each month! Is this a joke?

Marcos Silva | Oct 1, 2020
Kimberly Brown | Oct 1, 2020

The benefits you receive are based on your income/expenses and a limit is provided by the government. The people can't control or change/adjust the amount you qualify for. If you feel there's an error, you can always appeal the decision. Hope everything works out for you.

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What are we suppose to do if we only get link and we need cleaning products to prepare for the crisis?

Alexa reyes | Oct 1, 2020
S B | Oct 1, 2020

Dollar store sales stuff for a buck each!?!?!

HOW CAN I FIND OUT IF MY SANCTION IS OVER

Tara Owens | Oct 1, 2020
Kimberly Brown | Oct 1, 2020

Call the office that handles your case or go up there.

Can you go pick up a replacement card?

Michael King | Oct 1, 2020
S B | Oct 1, 2020

They dont do that no more gotta call the link card number and report it will be much better then having to go wait in line so they can tell you it will be mailed to you.

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How can look at my fill about my cast anout my food stamps

Cathy Whitfield | Oct 1, 2020
Ivelisse | Oct 1, 2020

Maybe here https://ebt-link.illinois.gov or https://abe.illinois.gov/abe/access/

Hellow can I get a new card here I lost mine or where can I get one

Tom Mitchell | Oct 2, 2019
Amy M | Oct 2, 2019

You can order online, thru link number, or worst case. Go to office.

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Can i reply for snap

Anthony Jones | Oct 2, 2019
Jacquie Seals | Oct 2, 2019

Come to the office

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I am a senior citizen on a fixed income, 31 years I worked. What I recieve will not cover my rent. Will Public Aid help me? Is there a set amount you recieve before Public Aid help me?

Linda Campbell | Oct 2, 2019
DANIELLE THOMPSON | Oct 2, 2019

I Don't Know Ms. Campbell,You Have To Talk To Them In Person And See What The Income Mark Is For Them To Help You!

Can u go in and get a link card I've been waiting I can't wait any longer

Yovonnda Curry | Oct 2, 2019
Daniel Morales | Oct 2, 2019

Get in touch with the Illinois Hunger Coalition. They have direct contact with the offices. Google them for their phone number

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If you have wic and currently pregnant does link get given ok spot qfter being there all day?

Sereiena Lopez | Oct 2, 2019
adrian alejandro | Oct 2, 2019

No Preferences when Applying for Link 1st come first serve unless you're Disabled or have other physical impairments

Medical card how replace it

David Hence | Oct 2, 2019
Aixa Del Valle | Oct 2, 2019

Your better off calling it in there no more express line and u might stand in line for about an hr or 2 and wait another 2 hours before seeing anybody because you have to see your case worker unless your disabled in a wheel chair or with a can and you have to show proof of disability

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My stamps didnt come on today I lost my. Card call for another one it didnt come so I called again AND got it but THERE NOTHING on it is it because I ask for 2 many lost cards

Cornelius Harris | Oct 2, 2019
Jasmine Joseph | Oct 2, 2019

After a certain amount of lost card requests, for some reason, they think there might be suspicious activity. Unfortunately, you are going to have to go into your local office.

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How i renew my case

tairell stone | Oct 2, 2018
Felicia Taylor | Oct 2, 2018

You can go online or go in to your local office and get application

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Why don't they answer the phone I'm on house arrest

Tina Jackson | Oct 2, 2018
JAKEILA TANKSON | Oct 2, 2018

You wont ever get a answer you have to get movement and be in line before 6.30 am by 7 its all ready a 100 people in line in they only see 150 a day

Im pregnant, have barely no money to fees myself, im due in about a month and need a medical card to go to my doctor's appoinemts. Im trying to check the status of my case yet no one is able to answer the phone. THIS PLACE NEEDS TO BE SHUT DOWN.

Lexie Nicole | Oct 2, 2018
Alejandro Chavez | Oct 2, 2018

Phones never work.you have to literally show up to the facility for everything. Even if it's just to check the status

Are there only certain days and times that you can go in and apply for food stamps?

danette sharp | Oct 2, 2018
Sherry Conner | Oct 2, 2018

Your best bet is to apply online & wait for an appointment

I work, I was told that now is a cut off for to be seen. I gave to be there before 11:45 to be seen. Why?

Estella Johnson | Oct 2, 2018
Shirley Burson | Oct 2, 2018

Haven't heard about that, before. Maybe that was the time they stopped for lunch. But you can see someone at 1pm

My bro disable his name is Ray myles how can I found if he need to redeterminate his stamps

Latoya Myles | Oct 2, 2018
Bryan Morris | Oct 2, 2018

You have to go up there or call. his caseworker before 3

I was sent a letter saying Redetermination Fact Sheet. Does That Mean They Have My Snap Card Already?

Kiara Banks | Oct 2, 2018
Shirley Burson | Oct 2, 2018

Yes, they are saying that your facts have been reviewed and this are what your allowance will be based on, then you should get a letter telling you, you have been approved and how much you will be receiving

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I've been trying to figure out what's is going on with my case because it been close. Both of my son's are mentally ill and I have guardianship. Plse contact me at 312 877- 6008

Mary Mercado | Oct 2, 2018
Shirley Burson | Oct 2, 2018

I apologize for not being able to call you back or get in touch. Did you know that he Public Aid has been having problems all year. They are upgrading their computer system abd had hard time excepting people's cases. Go down there let them see you face to face. Cause now, you don' have one case worker, you might have two, Say on their butts, make them do their job!!!!!

Is there a phone number besides this one I can call? They never pick up

Sandra Garcia | Oct 2, 2018
Alejandro Chavez | Oct 2, 2018

Unfortunately there phone number is the most inadequate most failed system they have. Your better off just going early to the office itself.

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Can i change my address at my local office

Christopher House | Oct 2, 2018
Alejandro Chavez | Oct 2, 2018

Yes

It's it open on 11-22-17

Yuri Leyva | Oct 2, 2018
Alejandro Chavez | Oct 2, 2018

Idk

I applied for a link card about three week ago received the card , and was told i would have emergency stamps on it i checked the balance ant ot was zero

Albert Johnson | Oct 2, 2018
Jackie Ueof | Oct 2, 2018

If rhe link hotline don't say anything about a pending amount then you have to talk to your case worker

Do they see people on Wed??

Jennifer Sauseda | Oct 2, 2018
Jackie Ueof | Oct 2, 2018

No

I lost my link card and cannot wait 7 to 10 business days. I have no food now and need a replacement card. Can I get a replacement card straight from the office

Roxanne Hughes | Oct 2, 2017
Shirley Burson | Oct 2, 2017

If you go to the office early you can get it that day

Why can't any worker answer their phone? Been trying to get ahold of them and nothing

Tiffany Nelson | Oct 2, 2017
Shirley Burson | Oct 2, 2017

I think they do that on purpose!!!

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