Very slow. Unorganized!!! Very unprofessional took 2 hours waiting on somebody to help me(nobody else was waiting) a mess
Jaida Davis
Mar 30, 2022
They never answer the phone or nun sad they need to shut this place down for good
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Questions & Answers
No one ever answers the damn phone, it doesnt make any since. What is the purpose of having a office phone if no one ever answers it!!? Its part of your JOB people
Charlene Galloway | Oct 2, 2018
Tommie Tate | Oct 2, 2019
Let's start a class action lawsuitaganist
How do you report them for absolutely NEVER answering the phone?!
I’ve been waiting on someone to pick up my case to recertification since November that office on Chicago Ave need to shutdown 😡😡😡
sharon williams | Oct 2, 2018
vivian soto | Oct 2, 2018
I’m still waiting too.
My son had an appointment at 10:00am and still haven’t been called and it’s 2pm. When you go to ask a question everyone is so rude like you are bothering them. So disrespectful!! Trust me if he didn’t need to be here he wouldn’t. So sad smh
Belinda Enis | Oct 2, 2019
Juan Matos | Oct 2, 2019
I know just how you feel. It's really the people sitting waiting there that start being rude but they really need help there to get that place back on track and get the people that need the help, the help they need.
You have to go in no one ever answers the phone here and they will deny benefits for you not going even though it's their fault
Is there a drop of box outside office?
Sandra Garcia | Oct 1, 2021
Levenia Apperson | Oct 1, 2021
Yes
What’s wrong with this office I’ve called a month straight Not one person can actually pick up? What’s the purpose of hiring these people they do absolutely NOTHING
AniseTheBeast | Oct 2, 2019
DANIELLE THOMPSON | Oct 2, 2019
Your Best Option Is To Go In The Office Early In The Morning@8:30,So You Can Find Out Information Pertaining To Your Benefits! Be Prepared To Be There For A While! DON'T GO ON A WEDNESDAY,THEY DON'T DO WALKINS ON THAT DAY!
Does anyone know if they’re open on New Years Eve?
Loquita M. | Oct 2, 2019
Sean Colley | Oct 2, 2019
Yes
Do they answer phone calls
Tae Johnson | Sep 10, 2022
Carlton Jones | Sep 24, 2022
No
Are they closed
Tae Johnson | Sep 10, 2022
Frank Walker | Sep 24, 2022
No
Can you walk in and get a replacement card?
Daniels Mann | Dec 5, 2021
Elias Page | Dec 5, 2021
Idk, you can call them and leave a message someone called me back within 48 hours. Be aware they call from a private # though. I also walked in to get service so I'd assume yes you can.
Are they still open
Alicia Williams | Oct 1, 2021
Jenaie Hale | Oct 1, 2021
Yes
Where could I drop off my redetermination forms at what office . I belong to the chicago office with the pandemic im uncertain if that's possible im permanently handycapped and to know so that my trip won't begin in think you
Mary mercado | Oct 1, 2021
Carolyn Mcgee | Oct 1, 2021
First have someone to fax your papers...Then don't them in the mail box. They still working on Chicago Ave. Make sure you take pictures of your papers sign and dated ...
The benefits you receive are based on your income/expenses and a limit is provided by the government. The people can't control or change/adjust the amount you qualify for. If you feel there's an error, you can always appeal the decision. Hope everything works out for you.
They dont do that no more gotta call the link card number and report it will be much better then having to go wait in line so they can tell you it will be mailed to you.
I am a senior citizen on a fixed income, 31 years I worked. What I recieve will not cover my rent. Will Public Aid help me? Is there a set amount you recieve before Public Aid help me?
Linda Campbell | Oct 2, 2019
DANIELLE THOMPSON | Oct 2, 2019
I Don't Know Ms. Campbell,You Have To Talk To Them In Person And See What The Income Mark Is For Them To Help You!
Your better off calling it in there no more express line and u might stand in line for about an hr or 2 and wait another 2 hours before seeing anybody because you have to see your case worker unless your disabled in a wheel chair or with a can and you have to show proof of disability
After a certain amount of lost card requests, for some reason, they think there might be suspicious activity. Unfortunately, you are going to have to go into your local office.
Why don't they answer the phone I'm on house arrest
Tina Jackson | Oct 2, 2018
JAKEILA TANKSON | Oct 2, 2018
You wont ever get a answer you have to get movement and be in line before 6.30 am by 7 its all ready a 100 people in line in they only see 150 a day
Im pregnant, have barely no money to fees myself, im due in about a month and need a medical card to go to my doctor's appoinemts. Im trying to check the status of my case yet no one is able to answer the phone. THIS PLACE NEEDS TO BE SHUT DOWN.
Lexie Nicole | Oct 2, 2018
Alejandro Chavez | Oct 2, 2018
Phones never work.you have to literally show up to the facility for everything. Even if it's just to check the status
Are there only certain days and times that you can go in and apply for food stamps?
danette sharp | Oct 2, 2018
Sherry Conner | Oct 2, 2018
Your best bet is to apply online & wait for an appointment
I work, I was told that now is a cut off for to be seen. I gave to be there before 11:45 to be seen. Why?
Estella Johnson | Oct 2, 2018
Shirley Burson | Oct 2, 2018
Haven't heard about that, before. Maybe that was the time they stopped for lunch. But you can see someone at 1pm
My bro disable his name is Ray myles how can I found if he need to redeterminate his stamps
Latoya Myles | Oct 2, 2018
Bryan Morris | Oct 2, 2018
You have to go up there or call. his caseworker before 3
Yes, they are saying that your facts have been reviewed and this are what your allowance will be based on, then you should get a letter telling you, you have been approved and how much you will be receiving
I've been trying to figure out what's is going on with my case because it been close. Both of my son's are mentally ill and I have guardianship. Plse contact me at 312 877- 6008
Mary Mercado | Oct 2, 2018
Shirley Burson | Oct 2, 2018
I apologize for not being able to call you back or get in touch. Did you know that he Public Aid has been having problems all year. They are upgrading their computer system abd had hard time excepting people's cases. Go down there let them see you face to face. Cause now, you don' have one case worker, you might have two, Say on their butts, make them do their job!!!!!
I applied for a link card about three week ago received the card , and was told i would have emergency stamps on it i checked the balance ant ot was zero
Albert Johnson | Oct 2, 2018
Jackie Ueof | Oct 2, 2018
If rhe link hotline don't say anything about a pending amount then you have to talk to your case worker
I lost my link card and cannot wait 7 to 10 business days. I have no food now and need a replacement card. Can I get a replacement card straight from the office
Roxanne Hughes | Oct 2, 2017
Shirley Burson | Oct 2, 2017
If you go to the office early you can get it that day
Why can't any worker answer their phone? Been trying to get ahold of them and nothing