Holiday Inn Express & Suites Baton Rouge East, an IHG Hotel

Jochebed Moreno

What I look for when I travel with my children, cleanliness, security, tranquility, this hotel has it. Beds are comfortable, room clean and spacious and a good breakfast! It is very well located with a wide variety of shops. Of course we come back!.

Bridgett Ray (Southerngalwithcharm)

It was not a horrible place to stay ... The night shift person was kind and helped us in varying ways from our arrival. One was that we got the necessities we needed that were left behind and extra towels as necessary ... BUT ... We found out a few things the hard way. 🙄 1. Room key didn't work to allow us to use the pool therefore the night desk person had to let us in. 2. After returning from our 1st day out, our room was not clean. Found out ya gotta let the MORNING shift know if you are in need of room service. 3. The next morning, we let the morning shift know we needed room service and one of the 2 beds was in need of clean linens. Well, the linens were changed on that one bed, that bed was made, all dirty towels removed, and fresh ones left. Yet, NONE of the trash was taken out, the other bed was left in disarray from the morning, and toilet tissue replaced or left behind. We had to ask the night desk person for more! Thankfully, we checked out the next morning and LOTS of trash was left behind.

Debra May

Upon arrival at the front desk, I met a beautiful soul by the name of Holly. She was just as sweet as can be. My first words to her were, "you look exhausted!" She smiled & stated that she was. She seemed to be working short handed & with a major dance convention & baseball tournament going on in the area, she held this place down & rocked her customer service skills. Major kudos to her & a huge thanks for being you. When I entered the room, it was exceptionally clean & smelled fresh. I always clean with my Clorox wipes then spray Lysol & the wipes were clean afterwards except for the toilet handle. There was a little food stain on the comforter which meant that it hadn't been changed but it was nothing major to complain about as I travel with my own linen. The only issue that I had was the drain in the bathtub was stuck & the water wasn't draining properly. My stay was good & I would definitely recommend this hotel to anyone looking to stay in the area.

NightLife84

I stayed at the Holiday Inn Express in Baton Rouge for a wedding that I was in and I must say that my expectations weren't met for my stay. I checked in pretty late due to the Mardi Gras traffic having such a long delayed drive my check in was actually pretty smooth. I was greeted by the night person and given my keys, pretty tired I went up showered and went to bed. About 3 am my room seemed to get really cold and I had the heaters on. I called down and was informed that there were two units in the room and using them both should help. Being aware I told the clerk what I had the temperature set at. It was a sold out night due to Mardi Gras so it would be notated for maintenance to check in the morning. So I did what I could to keep warm for the night. I severely suffer with my sinuses so the temperature changes triggered them during my entire stay. The next day I left out for my event so I was gone most of the day. The temperature outside dropping I left the heaters on in hopes that it would be warm when I returned. I returned about 11 pm so with limited parking I had to park in the very back of the hotel. I get out only to discover the back entrance was out of order and had to enter through the pool side. I made it to my room and it felt like a sauna. I thought it was from the units still being on heat so I adjusted the heat and decided to go and grab a bite to eat. I returned about midnight and the temperature in my room still hadn't changed. So I went down and spoke to Aaron who was the night person. I inform him of my room and how my sinuses were through the roof from the heat in my room and decided to ask for a late check out. I was told that he couldn't give me that as an option and that I would need to call down about 9am to see if my late check out could be granted. I asked even for Elite members and was told the same thing. I shook my head and went back to my room. The discomfort from the heat was so bad that I ended up taking multiple cold showers and wrapped in a towel to try stay cool but it didn't help. I was so aggravated from no resting becoming congested from my allergies room temperature I checked out early. At check out I made my complaints to the morning person and was told that my issues would be passed on the management. A week and a half later and I still haven't heard a sound from management. I have stayed at a lot of IHG properties so my complaints are never heard unless it's within extreme measures. I guess being Elite means nothing when you've never stayed at their property before.