Tru by Hilton Albany Crossgates Mall

Ashley McKelvey

Love the Tru by Hilton model! The rooms have everything you need and nothing frivolous. This hotel was clean, comfortable, and provided all the essentials. Did not know it was attached to a Homewood Suites, so that was a fun twist! Would certainly stay here again.

Alyssa Marie

Rooms are small but with everything you need for a stay. Coffee maker, microwave, and mini fridge. Pull out desk, large TV and hot showers. Pool is heated during the day but does get cold at night. Breakfast is simple but nice. Hang out area with pool table and outdoors basketball hoop is a nice touch.

Danielle Bertoni

I have stayed here a few times and normally it is great. This time was a horrible experience. We arrived an hour after check in and still had to wait almost 45minutes before our room was ready. Then when we got to the room, the floor and table was sticky. The key card did not work for the door to the courtyard. Then we went to go swimming. The pool water had a layer of what looked like oil and there was black and brown stuff floating in the water. I can only hope that was dirt. Either way we were not going to swim in that water.

Sacred Jervis

Clean, modern and great employees. The free breakfast and 24/7 coffee, tea & hot chocolate was really nice. Digital check in and check out is wonderful! The pool area was clean, adequately stocked with towels and was very warm! The cable was also surprisingly really good as well. Lots of channels including Disney, HBO, etc. Truly a family hotel. I do wish that the rooms included a closet but overall I’m really happy with my stay.