Holiday Inn Express Albany - Downtown

Don Wells

We stayed here a few weeks ago on a Saturday over night. At check in the man at the desk was very unpleasant about the hotel. He didnt mention any thing about the pool or breakfast or even the parking you have to pay when staying there. When checking out he was there in the morning and still was not very pleasant or customer service. A security guard there was more helpful and willing to help then the man at the desk. I would not stay there again and I told my wife We have had better customer service at a low cost budget hotel. Very sad for a big name hotel chain.

Chris Palmerino

The night shift manager was cool. The breakfast was ok but the fan/ac did not cool me off one bit! But the bed & pillows were very comfortable so I slept pretty good. Not too bad.

Lisa S

I am a IHG member and I am a fan of the Holiday Inn Express. This hotel is in a pretty good location right off the 787 and it is close to some really good restaurants and points of interest. I stayed on the second floor and my room was large, clean and very comfortable. The only issue was with the cable. You had to go to channel 1 to find out what was on as every channel you clicked on didn't have the information available. They serve a pretty standard complementary breakfast (eggs, sausage, biscuits, bagels, muffins, etc.) and they provide free parking for guest, which I greatly appreciated. I overall enjoyed my stay and will definitely book another reservation in the future.

MichaelDC

Overall, it was an excellent experience. The room was spacious and comfortable with conveniences, such as the mini fridge. The bathroom was clean and well stocked. I particularly liked the provided shower gel. The fitness room was convenient and had excellent running equipment. While I did not use the pool, I will on another visit. The staff were friendly and helpful. The breakfast has many testy options.