Texas Tenants' Union

Category: Non-profit organization in Dallas, Texas

Address: Dallas, TX 75357, USA

Phone: +12148232733

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

A Google User

Aug 29, 2022

This is what's going on in Bel Air Manor in Longview Texas they have a lot of work orders from Christy Harris that never got fixed it's a lot of molding Apartments

Nicholas G

Jun 1, 2022

They don't answer the phone or return your voicemails.

Jean Jackson

Apr 16, 2022

I have been paying my light bill for over 2 years.i am the only one on the whole property paying my light bill.And they are all bills payed who can help me

Barbara Richardson

Mar 27, 2022

I've used TTU for several landlord/tenant issues. They helped me find resolution of my issues by EDUCATING me, not just doing it for me. If you're having concerns about your tenancy, please contact them first. Dont worry yourself sick or feel helpless. Call them.

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Questions & Answers

My apartment complex has changed parking ,our visitors has to register their car and they can do this only 2 days in a row only.I feel thats this is wrong,some of us like me are disable and have family members who come check on them everyday.

Johnna Clayton | Sep 29, 2018
Texas Tenants' Union | Sep 29, 2019

We agree. Please contact your State Senator and State Representative and ask them to support laws to protect tenants and their visitors from abusive parking and towing policies. You can find out who they are at this link: https://fyi.capitol.texas.gov/Home.aspx If you need more info, call us at 214-823-2733 and/or come to a free tenants' rights workshop if you are in the Dallas/Fort Worth area. Have your lease and community rules handy if you call or come to a workshop. You can get more info at www.txtenants.org.

What organization would you talk to concerning racial bias or discrimination!?

John Stewart | Sep 29, 2019
Texas Tenants' Union | Sep 28, 2020

Here are some options. Some are just for certain geographic areas, and some are statewide. North Texas Fair Housing Center 469-941-0375 GREATER HOUSTON FAIR HOUSING CENTER (713) 641-3247 Fair Housing Council of Greater San Antonio (210) 733-3247 Austin Tenants' Council 512-474-1961 TX Workforce Commission https://twc.texas.gov/partners/civil-rights-discrimination 888-452-4778 HUD Fair Housing https://www.hud.gov/program_offices/fair_housing_equal_opp/online-complaint

I gave my apartment complex a bad review and I came to a notice to vacate when my lease is up in April. I feel I'm being punished for using my right to freedom of speech. I dont want any issues with them. What can I do?

rock | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

Here is a link to the retaliation law: https://statutes.capitol.texas.gov/Docs/PR/htm/PR.92.htm#92.331 If you need more info, we hold a free workshop the 2nd Monday of each month at 6:30 pm. https://www.eventbrite.com/e/tenant-empowerment-workshop-september-tickets-110707765908 Once you register, you will receive instructions on how to join us online using Zoom Meetings.

My apartments has shut off the hot water because they said it was a gas leak but its been 7 days without hot water is this legal?

The Paynes | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

Please see TX law at https://statutes.capitol.texas.gov/Docs/PR/htm/PR.92.htm#92.052 Here is a youtube video on your rights https://www.youtube.com/watch?v=3TFGkLgtL3A&t=8s If you have a TAA lease, also look at #26 and #31 of the contract on how to trigger your rights. If you need more information, please call us at 214-823-2733.

Can the property manager send out mass email letting the entire complex know you are in the rear and change lease agreements midway

Thom | Sep 28, 2020
Pollo Players | Sep 28, 2020

consult the landlord's manual

Can my landlord change the locks on my dwelling without notifying me

Tony Morris | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

If they are changing the lock for nonpayment, they have to give you notice.They can change the lock, but they have to give you a copy of the key whether you pay the rent or not. If they refuse to let you back in, you can get a "writ of reentry" and sue. See: https://statutes.capitol.texas.gov/Docs/PR/htm/PR.92.htm#92.0081 and https://statutes.capitol.texas.gov/Docs/PR/htm/PR.92.htm#92.009 They have to take you to court in order to evict you. Call us at 214-823-2733 for more info.

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Our apartment complex says Our water bill is allocated correctly but even other 2 bedroom 4 ppl apt don’t pay half what we do . Is there anything we can do?

Caleb Franklin | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

The Public Utility Commission regulates water billing.You can file a complaint at https://www.puc.texas.gov/consumer/complaint/Complaint.aspx

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Can my apartment complex lock me out of my apartment without going to court?

Mariah Nicholson | Sep 29, 2019
Dolores Concha | Sep 29, 2019

I'm a member. You need talk to someone at the Texas Tenant Union.Explain your situation to them and they'll be able to help. From what I know is closed on the weekends but have free worshops on Wesnesdays and you can join to be a member if you would like that same night. The workshop starts at 6:30 sharp on Wednesday. Thanks

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Moved in on April 28th. Unit temp are reaching 80F and staying at till midnight. Maintenance informed me that there is an issue with insulation. But the management is refusing to fix it. Daily electricity consumption is 48-50 KW. What can I do?

Nagaraghavendra Anudeep | Sep 29, 2018
Texas Tenants' Union | Sep 29, 2018

It's important to give the person you pay rent to a signed, written request describing the problems and asking for repairs/remedies. Be sure to date it and keep a copy for your own records. It's best to send it by certified mail, return receipt requested or another trackable form of delivery from the US Postal Service or a private delivery service. This is what triggers your rights. You should be paid up on the rent before giving notice. Call us at 214-823-2733 for more info. If you're in the Dallas area, come to a free workshop on Wed night. https://txtenants.org/tenants-rights-workshop-info/ We also have written info and addt'l benefits for members. https://txtenants.org/become-a-member/

I having been living in my new apartment unit since May 10th Thursday of this last week my AC unit stopped cooling it has been running 24/7 but yet the apartment complex continues to tell me that my unit is running properly and there's nothing else t

Connie Murphy | Sep 29, 2018
Texas Tenants' Union | Sep 29, 2018

If you haven't yet sent a letter by certified mail, return receipt requested to who you ordinarily pay the rent to asking them to remedy this problem, it may be worth a try. Be sure to date it, sign it, and keep a copy. For more info, please call us at 214-823-2733. If you live in the Dallas/Fort Worth area, please come to a free tenants' rights workshop any Wednesday night at 6:30. If you come, bring your lease and other paperwork. You can get directions and more info at this link: https://txtenants.org/tenants-rights-workshop-info/

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I am seeking help breaking a lease due to pest infestation. Who should I contact or where do I begin this process?

Sam Pania | Sep 21, 2022
Texas Tenants' Union | Sep 21, 2022

See Texas Property Code sections https://statutes.capitol.texas.gov/Docs/PR/htm/PR.92.htm#92.052 and https://statutes.capitol.texas.gov/Docs/PR/htm/PR.92.htm#92.056 If you signed a TAA lease last year, look at sections 26 and 31. If you signed a TAA lease this year, look at section 15. You can get additional information on our website at https://txtenants.org/tenants-rights-workshop-info/

Can your landlord force you to sign a year's renewal by charging an extra $100 per month if you don't sign

Maretta Collins | May 31, 2022
Texas Tenants' Union | Jun 30, 2022

That sounds like a month-to-month fee. The lease contract and the notice given will determine whether you can fight back. Call us at 214-823-2733 for more info.

My landlord raised rent $200 more a month sent notice thru text. I can't afford that, told him I feel I have no choice but to move. Someone said to contact you guys. I'm month to month, is there anything I can do?

Jessica Soto | Sep 28, 2021
Texas Tenants' Union | Sep 28, 2021

This is horrible. If your last lease carries over on a month-to-month basis, check the language to see how notice should be given. There's no rent control in Texas, unless the property is subsidized, but they shouldn't be singling you out with a high rent increase in order to retaliate or discriminate. If you need more information, call us at 214-823-2733. Please also visit our website at www.txtenants.org. .

My kids and I have lived in the same apt. complex for over 6 years now and have been dealing the smell of smoke, both cigarettes and weed, drifting into our apt. What are my options! Management wont do anything or let me out of my lease! Help!

L Cherie | Sep 28, 2021
Texas Tenants' Union | Sep 28, 2021

There aren't great remedies on second hand smoke, but you may have other options. Please call us at 214-823-2733.

I am in a situation where I have a now EX who after residing on the lease with me over 4 years moves out and takes on 3 different occasions his "so called" stuff to include stealing my registered dog, 4 months later hes wanting back into the apt.?

E L | Sep 28, 2021
Texas Tenants' Union | Sep 28, 2021

Please call us at 214-823-2733.

Our parking lot lights has been out for months the apartment management does nothing about the situation concern our safety and makes us easy target for crime ...any suggestions

Jackie Moore | Sep 28, 2021
Texas Tenants' Union | Sep 28, 2021

Depending on the city you live in, it may violate their Minimum Property Standards Code. Call the city to find out. Otherwise, assuming your rent is paid up, you should make a written request for repairs, sign it, keep a copy for your records, and send it to who you pay the rent to, preferably by a trackable form of delivery. If you have a TAA lease, see #26 and #31. See more on our website at txtenants.org or call us at 214-823-2733 for more info.

My wife is the victim of domestic violence and now the apartments are trying to evict her due to lease violations. What are her rights as a survivor in Texas?

shawn Gregory | Sep 28, 2021
Texas Tenants' Union | Sep 28, 2021

Please have her call our office for information, or reach out directly for legal help. Our number is 214-823-2733. There are 3 Legal Aid organizations, depending on where she lives. Legal Aid of NorthWest Texas - 855-548-8457 - offices in the North Central and Western parts of the state including the DFW area, Lubbock, Amarillo, Odessa, and Abilene Lone Star Legal Aid - (800) 733-8394 - offices in the Eastern part of the state extending from Texarkana to Angleton. Covers some central parts of the state including Belton and Waco. Texas RioGrande Legal Aid - 1-888-988-9996 - offices in South, Central and West Texas including Austin, San Antonio, Corpus Christi, El Paso, the entire Rio Grande Valley and the entire Texas-Mexico border

Is it okay and legal for a landlord to request a copy of marriage licence?

moises plata | Sep 28, 2021
Texas Tenants' Union | Sep 28, 2021

It's not addressed in the Texas Property Code. There are fair housing laws that prohibit discrimination based on family status, so it might be covered there. You may want to reach out to a Fair Housing office and see what they say. Depending on where you are in the state, here are the Fair Housing groups: North Texas Fair Housing Center Greater Houston Fair Housing Center Fair Housing Council of Greater San Antonio Austin Tenants Council or HUD https://www.hud.gov/program_offices/fair_housing_equal_opp

Who do I contact in regards to an apartment taking my application fee and not wanting to tell me why my application was denied. I have rights and I have the right to know why it was denied. Can someone please point me in the direction of

Eleanor Tassin | Sep 28, 2021
Texas Tenants' Union | Sep 28, 2021

Here is a link to the application deposit law: https://statutes.capitol.texas.gov/Docs/PR/htm/PR.92.htm#92.351 It goes through Section 92.355.

If i give proper notice to move but leave before lease is over can i be charged for full term of lease?

Blake | Sep 28, 2021
Texas Tenants' Union | Sep 28, 2021

Yes. If the place remains vacant. If you signed a TAA lease, look at #32.3 and #32.6. Also see Section 91.006 of the TX Property Code. https://statutes.capitol.texas.gov/Docs/PR/htm/PR.91.htm#91.006

My dad put my family's apartment in his name. Can i be evicted for this?

Jan Yabrough | Sep 28, 2021
Texas Tenants' Union | Sep 28, 2021

Most leases state who is authorized to live there. If others are occupying the unit and they aren't listed in the lease, the landlord may send a notice of violation or a notice to vacate. If you need more information, please give us a call at 214-823-2733.

Can you be put out if housing portion of rent is posting up late in apts computer

Cujo Cujo | Sep 28, 2021
Texas Tenants' Union | Sep 28, 2021

If you are a voucher holder, you aren't responsible for the Housing Authority's portion of the rent. If you are facing eviction, please contact Legal Aid. Contact info is on our website at https://txtenants.org/links/ If you need more information, give us a call at 214-823-2733.

What do you do when you have put in several requests,about a foul meldew smell,the carpet in my room is nasty,and the front door where the hinges are is split and rotten to where my door won't close.

Kimberly Bollin | Sep 28, 2021
Texas Tenants' Union | Sep 28, 2021

If you haven't yet sent a request for repairs or remedies in writing to who you pay the rent to by certified mail or some other trackable form of delivery through the Post Office or private delivery service, you should do that now, assuming you are paid up on the rent. If you have a TAA lease, see #26 and #31 of your contract. Be sure to sign the letter and keep a copy for your records. You can also see the repair/remedies law on the TX Property Code tab on our website ( starting at Section 92.052) and youtube videos under the Workshop tab. www.txtenants.org

My neighbor upstairs and downstairs across from me is videotaping me why I don't know I told my landlord nothing is ever done

Mona Cullum | Sep 28, 2021
Texas Tenants' Union | Sep 28, 2021

This is creepy! If it meets the definition of stalking, you may have options under Section 92.0161 of the TX Property Code. See: https://statutes.capitol.texas.gov/Docs/PR/htm/PR.92.htm#92.0161. Here is a link to more info on stalking: https://statelaws.findlaw.com/texas-law/texas-stalking-laws.html

Our neighbors above us are now causing damages inside our apartment by running, jumping and stomping. We've recorded and involved security but despite our evidence, management keeps neglecting and defending the neighbor. What should I do about this?

Librarian | Sep 28, 2021
Texas Tenants' Union | Sep 28, 2021

Neighbor problems are really difficult. I'm sorry you are going through this. The Texas Property Code deals with tenant/landlord issues, but is silent on tenant/tenant issues. That being said, we have a few ideas on how to try to deal with this, but there is not enough space to answer here. Please call us at 214-823-2733 or join our free online workshop on November 9th. https://txtenants.org/tenants-rights-workshop-info/

Can a landlord just call out of the blue and tell you verbally that they sold the house and you have lived there 11 years,, and your rent is paid up. They want you out by the 1st. But you paid up until the 15th

Carolyn Wacasey | Sep 28, 2021
Texas Tenants' Union | Sep 28, 2021

If you don't have a lease, they can ask you to move, but they need to give proper notice. See TX Property Code Sec. 91.001. NOTICE FOR TERMINATING CERTAIN TENANCIES at https://statutes.capitol.texas.gov/Docs/PR/htm/PR.91.htm#91.001 If you need more information on how to deal with this, give us a call at 214-823-2733.

Is my landlord allowed to keep my deposit just because I ended my lease early. They are charging me for breaking it.

Jeanie Burns | Sep 28, 2021
Texas Tenants' Union | Sep 28, 2021

Here are some relevant sections of the TX Property Code: Sec. 92.104. RETENTION OF SECURITY DEPOSIT; ACCOUNTING. (a) Before returning a security deposit, the landlord may deduct from the deposit damages and charges for which the tenant is legally liable under the lease or as a result of breaching the lease. Sec. 91.006. LANDLORD'S DUTY TO MITIGATE DAMAGES. (a) A landlord has a duty to mitigate damages if a tenant abandons the leased premises in violation of the lease. If you need more information, give us a call at 214-823-2733 with your lease handy, if possible.

I have anxiety attacks. Can I get an emotional support dog and pay no pet rent or deposit?

Carol Shields | Sep 28, 2021
Jan Green | Sep 28, 2021

You need proper form and documentation from physcian. Apart complex may have their own forms to fill too. Please dont abuse this because you want a dog and dont want to pay pet rent or pet deposit. It doesnt bode well for legit reasons.

I live in apartments with rental assistance. I got a dog this year my doctor signed a letter with letterhead telling them it is in my best interest mentally to be able to have my dog. She first harassed me about the letter and ever since

jessica west | Sep 28, 2021
Texas Tenants' Union | Sep 28, 2021

Contact Disability Rights Texas https://www.disabilityrightstx.org/en/home/ 1-800-252-9108 or the Fair Housing organization in your area. You can see the list of Fair Housing Organizations on our website at https://txtenants.org/links/

I’m a tenant on Disability (Anxiety & Back pain) and live below a Family with toddlers & school age child. I’ve complained of the noise level from that unit, that’s EXTREMELY loud, it appears the parents are NOT considerate that we are below them.

Marylyn Brown | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

Sorry to hear this. For ideas on how to deal with this situation, please call us at 214-823-2733.

Is it legal for a apartment complex to make it mandatory to purchase their renters even if you have a policy that meets their requirements

Randy Duke | Sep 28, 2020
Jan Green | Sep 28, 2021

As long as your policy covers the same liability amount and terms of their of theirs for damage to the property, not just your personal belongings it's fine. You have to give them the n as me ,number of your policy and show what it covers. Usually you have to register with each lease.

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My Mother lives is a Senior Living Apartments. They raised her rent even though she lives in a tax credit apartment. Can they raise her rent and how much can they raise it? They haven't asked her for any new income verification.

Debora Herron | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

Rents at tax credit properties are tied to the Area Median Income (AMI), not the tenant's individual income. Unfortunately, this often means rent increases that are too high for people on fixed incomes. The Texas Dept. of Housing & Community Affairs oversees the program. If you want to check to see if your mother's rent increase is within the allowable limits, contact them at https://www.tdhca.state.tx.us/au_offices.htm, 512-475-3800. You can see other affordable housing programs on our website at https://txtenants.org/find-affordable-housing/

I need a lawyer to handle my case. Non profit would be good.

Connie Thurman | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

What county do you live in?

Is there a statue on how long tenant has to file for illegal eviction

Connie Thurman | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

You should talk to a lawyer about this. What county are you in?

I recently moved to new apartment but the apartment is too dirty and mold. I think apartment should clean well before someones move in. Mine is too dirty , there are lots of dead roach all over the floor and so many things. What is my right ?

Surendra Sedhai | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

Please see landlord's duty to repair or remedy at https://statutes.capitol.texas.gov/Docs/PR/htm/PR.92.htm#92.052 You can see additional information on our website at https://txtenants.org/tenants-rights-workshop-info/

Hi I have an apartment I moved in around April. It has been broken in 2x since I've been there. The apartment complex is saying I can get out the lease with no fees but are not willing to return the pro-rated rent I already paid.

Rapido Financial 2 | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

Please call us at 214-823-2733

My landlord sister is trying to evict us from his property and she is not my landlord. She is not on any paperwork that I have signed. Can this happen

Shenequa Pease | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

It can if she is the owner's representative. If you need help with eviction, you can reach out to Legal Aid. The Legal Aid offices in TX are listed on our website at https://txtenants.org/links/ You can also call our office for more information at 214-823-2733.

If I had to put an deposit down with an application fee, and haven’t signed any paper to move in to an apartment can I get my deposit back.

Dominique Lee | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

They're supposed to give the fee back if they reject you & did not provide you with the screening criteria. You should also get the deposit back if you're rejected. Here is the link & excerpt of the law: https://statutes.capitol.texas.gov/Docs/PR/htm/PR.92.htm#92.351 92.351. DEFINITIONS. (1) "Application deposit" means a sum of money that is given to the landlord in connection with a rental application and that is refundable to the applicant if the applicant is rejected as a tenant. (1-a) "Application fee" means a nonrefundable sum of money that is given to the landlord to offset the costs of screening an applicant for acceptance as a tenant. Sec. 92.3515.NOTICE OF ELIGIBILITY REQUIREMENTS.(e) If the landlord rejects an applicant and the landlord has not made the notice required by Subsection (a) available, the landlord shall return the application fee and any application deposit.If you have other questions, please call us 214-823-2733

I live in a building w/ 13 units up top & businesses below. Since a bar has moved in, tenants do not have mandatory parking. It’s a first come first serve thing. I addressed this issue to the landlord 2 months ago, still nothing. What are my rights?

Rebecca Hathaway | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

It's not addressed in the Texas Property Code. Try contacting the City to see if they are violating any local code or their occupancy permit. If your neighbors are also concerned and the landlord doesn't work with you on a solution, you may try reaching out to your council member.

Can the apartment complex deduct carpet cleaning for 2 rooms from my deposit? Or is that considered normal wear and their responsibility to clean the carpet?

Michele Baker | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

Here is the definition of normal wear and tear: "(4) "Normal wear and tear" means deterioration that results from the intended use of a dwelling, including, for the purposes of Subchapters B and D, breakage or malfunction due to age or deteriorated condition, but the term does not include deterioration that results from negligence, carelessness, accident, or abuse of the premises, equipment, or chattels by the tenant, by a member of the tenant's household, or by a guest or invitee of the tenant." If you info on how to challenge a deduction, call us at 214-823-2733. Also see https://txtenants.org/tenants-rights-workshop-info/

We have no air the same thing happened last month and now again it's an all Bill's paid apartment by the way who can I talk to because this is happening too often

LaToyia Hillary | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

Here is a brief video on repairs. https://www.youtube.com/watch?v=3TFGkLgtL3A&t=166s If you have a TAA lease, also see #26 and #31. If you need more info, give us a call at 214-823-2733.

I live on the bottom floor of an apartment complex, with a fenced in yard. The apartment unit above me broke all their windows, causing large amounts of glass (both large and shards) to land in my yard. Is there anything I can do?

Chris Hidalgo | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

If you haven't yet made a written request to the onsite manager for clean-up, you should do that now. If you have a TAA lease, see #26 and #31 of the contract. Also see https://www.youtube.com/watch?v=3TFGkLgtL3A&t=4s

Reported toilet issue to Apt Office, maintenance came by, cut holes in bathroom wall but no repairs. 4 months later holes still in wall and bathroom flooding. What are my rights, what should I do ?

G DAILEY | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

If you haven't yet sent a letter by certified mail, return receipt requested to who you ordinarily pay the rent to asking them to remedy this problem, do that now. Be sure to date it, sign it, and keep a copy. You also must be paid up on the rent. This is what triggers your rights. If you have a TAA lease, look at #26 and #31. For more info, please call us at 214-823-2733.

Can my landlord add damage charges to rent and then add late fees? Also im being charged a lot for "damages" which are wear and tare. What can i do about this

Chantelle Christian | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

Respond to the charges in writing. Tell them why you disagree. Send the letter to the onsite manager, but cc (send a copy to) one or more outside parties such as the management company, Better Business Bureau, and/or elected officials. If you want help, call us at 214-823-2733, or if you are in the Dallas/Fort Worth area, come to a free tenant workshop. https://txtenants.org/tenants-rights-workshop-info/

i need to know what to do about the dallas housing authority not responding to us about several problems that we are having I e-mail them and call 4 or 5 times and I cant get a response from them. Im at little mexico

Victor Chinn | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

We just spoke on the phone. Let us know if you get a response.

My management of my complex is trying to make me pay 55.00 for new patio blinds is this my responsibility.?

Archella Moore | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

If you damaged them, they can ask you to pay. If the blinds deteriorated due to normal wear and tear, they landlord should cover the cost. If you need more info, call us at 214-823-2733.

Can I file a petition to have an executive director and an assistant/trainee removed from office

Brittanica Scott | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

We've seen organized groups successfully get new management when their rights were violated. It might be possible to contact the owner/management company as an individual and convince them to replace the on-site management, but you'd probably need quite a bit of documentation to be taken seriously as one person. If you need more information, call us at 214-823-2733.

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Animal dead in the wall. Been requesting leasing office and maintenance to remove the dead animal for three weeks. Maintenance showed up after 3 weeks and claim they can't smell anything and no dead animal. What should I do?

Ariel Xu | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

If you haven't yet sent a certified letter to who you pay your rent to (usually the onsite manager) requesting they remedy this problem, that should be your next step. Be sure to date the letter, sign it, send it to the landlord's designated representative, and keep a copy for your own records.You should also be paid up on the rent. If you have a TAA lease, look at #26 and #31 of that contract. For more info, call us at 214-823-2733.

Why don’t you guys answer the phone

Danicia Thomas | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

We answer thousands of calls a year, but the workload is overwhelming. Members of the Tenants' Union get priority. If we are on the line, you'll get our recording. Please leave a message if you call, and/or come to a free tenant workshop if you live in the Dallas/Fort Worth area. You can get more information at this link: https://txtenants.org/tenants-rights-workshop-info/

(CONT FROM PREVIOUS QUESTION) ALL THE RENT PUT NOT THE LATE CHARGE THEY CHARGE LATE CHARGE ON TOP OF THE LATE CHARGE IS THIS LEGAL?

Philippia Williams | Sep 28, 2020
Who | Sep 28, 2020

Hello, sorry to hear that .Have you got a chance look at your lease agreement if your apartment does not follow what's in that lease agreement according to the late fees then you definitely have a case! GOOD LUCK,

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Someone has been messing with my apartment there has been multiple accidents now in And which one somebody broke my window And last night11 PM And is there a way for me to break my lease I don’t have the money for the feed but I don’t feel safe

Danny Alvarado | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

Are you being stalked, or is this random vandalism? Call us at 214-823-2733.

My apartment complex is trying to go back from March 2019 to September 2019 to charge utilities that were already paid for they scrub the accounts and our payments are no longer showing are we responsible for the new bill they have created

Jerome Jordan | Sep 28, 2020
lene MT | Sep 28, 2020

U can call the utility companies and they can go back to march and up and pull up your Account and send u copies

Just moved to a new complex and haven’t had hot water since the last apartment complex I lived in. I’ve put in multiple work orders and nothing has been done. What should I do?

Kenny Webster | Sep 28, 2020
Ruth Harris | Sep 28, 2020

Yes. I agree you should go to a workshop meeting to get the correct information in going forward with the water issues. I went and educated myself. Also you should join as a member like I did.

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What can I do when my water bill is allocated by my apartment complex but now after talking to a 10-20 neighbors no one pays near what we pay. We have been paying close to $200 a month for a 2bed 1 bath, with four people. Someone please help?

Caleb Franklin | Sep 28, 2020
Texas Tenants' Union | Sep 28, 2020

Sorry for the delay. Just answered from another post. You can file a complaint with the Public Utility Commission. https://www.puc.texas.gov/consumer/complaint/Complaint.aspx

Can my complex require me only to pay by cashiers check?

Venus Smith | Sep 29, 2019
Texas Tenants' Union | Sep 29, 2019

Check the language of your lease contract. If you signed the standard Texas Apartment Association lease, #6 says they can require you to pay by cashiers check.

If I don't pay my rent which is due no later than the third? How many days do I have after that to either come up with the rent or be evicted?

Michael Brelsford | Sep 29, 2019
Texas Tenants' Union | Sep 28, 2020

They have to give a notice to vacate (usually 24 hours to 3 days, depending on the lease). Then they can file for eviction with the Justice of the Peace Court. The court date should be within 10-21 days. If you show up in court and lose, you have 5 days to move or appeal. Here's a link to the law: https://statutes.capitol.texas.gov/Docs/PR/htm/PR.24.htm#24.005

The manager of the property where I live is best friends with her neighbor my mom. My relationship with my mom is less than favorable. The mgr. Told other residents to stay away from me that I am "bad news" . Much more to add!!!!

Michelle Bradley | Sep 29, 2019
Rita D | Sep 29, 2019

I recommend to go on Wednesday 630 p.m. go early to this workshop look up in website for address Texas tenant union

Is there a limit on how much a landlord can increase the rent when renewing lease?

Summer Page | Sep 29, 2019
Texas Tenants' Union | Sep 28, 2020

There's no rent control in Texas, so unless the property is subsidized by a government program, no.

Can my landlord force me to change internet/cable service without my signing consent. My lease ends on October 31, 2019 but they are forcing us to change Aug 1, 2019. Can they do this?

Kathleen Devereux | Sep 29, 2019
Texas Tenants' Union | Sep 28, 2020

Sorry for the delay. They should honor your contract. Check the language of your lease to make sure it was not allowed. We are seeing more and more landlords requiring Mandatory Cable TV/Internet packages at lease renewal -- Just one of many extra charges that is going far beyond "nickle and diming."

In my apartment my toilet has worked for a week straight I've called everyday for matience and they still want come in not on any assistance I pay on time every time

Bob Seals | Sep 29, 2019
Sandy Rollins | Sep 29, 2019

It would be good to send written request for repairs by certified mail, return receipt requested or another trackable form of delivery from the US Postal Service or a private delivery service. You can read the repair law at this link: https://statutes.capitol.texas.gov/Docs/PR/htm/PR.92.htm#92.052 If you need more information, call us at 214-823-2733.

My landlord doesn't fixx anything. Says she will but doesn't.I've had no ac in my bedroom for over 2 weeks only in other parts of house. My pool cuts your feet on the bottom. Hot tub doesn' have a heater they won't install.The list is goes on.

Eliot Landsburg | Sep 29, 2019
Sandy Rollins | Sep 29, 2019

If you haven't yet given a written request for repairs and sent it by certified mail, start there. You can see the repair law at this link: https://statutes.capitol.texas.gov/Docs/PR/htm/PR.92.htm#92.051 If you have other questions, please call us at 214-823-2733.

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If the owner of an apartment hiers a realtor to manage the property who can do a walk-through

Enrique Garza | Sep 29, 2019
Mary Meadors | Sep 29, 2019

The Realtor

I have notified the apartment’s management for almost 2 months about this leak in our ceiling due to the AC unit. No one has came to fix it and the ceiling is about to cave in and there is mold ALL around the area. What should I do?

Rip Shilkett | Sep 29, 2019
Texas Tenants' Union | Sep 29, 2019

Texas requires the landlord to maintain the premises so that it's not a threat to the physical health & safety. To hold the landlord liable, you must be paid up on the rent and give a proper request for repair or remedy, best sent by certified mail, return receipt requested or another form of trackable delivery through the post office or delivery service (not a text, email, or webform). If you have a TAA lease, look at #26 & #31. Be sure to sign the letter & keep a copy for your records. If you want info, call us at 214-823-2733, come to our free workshop if you in the Dallas/Fort Worth area, and/or become a member. See more at www.txtenants.org

My apartment complex manager is refusing to tell us how much we still owe on our yearly rent... We have paid far in advance but are nearing that window when rent will be due. What can be done?

L m | Sep 29, 2019
Texas Tenants' Union | Sep 29, 2019

If you haven't started pulling together your own records, you should do that as soon as possible. How will you know the amount the manager gives is correct? Please call us at 214-823-2733.

Is it legal for management or other tenants to put up hidden devices throughout an apartment for any reason at all?

Selene Foster | Sep 29, 2019
Texas Tenants' Union | Sep 29, 2019

I don't think so. It's not addressed in tenant/landlord law, but this has got to violate some statute.

I moved my belongings into my newly leased apartment on May 10 to find it was not livable. May be ready On 22. Do they have to pay for my alternate accommodations/food while I have nowhere to live?

Sue StClair | Sep 29, 2019
Texas Tenants' Union | Sep 29, 2019

You should check the language in the lease contract. Most of them let landlords off the hook when there's a delay in occupancy. That doesn't mean you can't still fight back. Call us at 214-823-2733.

I just moved in Pacifica apts in dallas,tx 75237 and they told me there is a high risk fee I had to pay which was a 100.00 is that right. E.lee

Bo Roby | Sep 29, 2019
Texas Tenants' Union | Sep 29, 2019

We've heard of landlords charging extra when they think someone is a a risk, such as your credit is bad, you have an eviction on your record, or your income isn't quite 3 times the rent. Call us at 214-823-2733 if you have other questions or concerns, or come to the free tenant workshop we hold every Wednesday night at 6:30. You can get directions and more info at this link: https://txtenants.org/tenants-rights-workshop-info/

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Can apartment management lock me out of utility closet that’s inside my apartment and included in square feet I pay for. They locked yesterday changing air filter for ac unit.

Collie Bear | Sep 29, 2019
Texas Tenants' Union | Sep 29, 2019

Is there other usable space in the closet?

My apartments change online payment service. I submit my rent payment but was told they change companies and I had to pay again. They say they are not reunding my money and I cant contact the online company. What should I do.

Alberta Harris | Sep 29, 2019
Katy Gaddis | Sep 29, 2019

That is a new one! Suggest u contact Tenant Assn for that answer.

Lived in an apt for 6 six years moved out in January got a billed to resurface tubs .? I’m under the impression that’s The apartments responsibility for the new tenets to resurface that’s up not mine

Danielle Tellez | Sep 29, 2019
Juan Guerrero | Sep 29, 2019

The Texas Tenants Union is having a free workshop Wednesday night at 6pm. They can help you draft a letter to rebuttal that bill. From what I understand, the landlord cannot charge you for normal wear and tear.

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Moved into a "nice" rental home. It was not cleaned before we got there and some of the fixtures are broken. Landlord said "you knew what you were renting". What are my rights.

Tricia McCormick | Sep 29, 2019
Texas Tenants' Union | Sep 29, 2019

They are obligated to maintain the premises so there are no health and safety threats. Here is a link to the law: https://statutes.capitol.texas.gov/Docs/PR/htm/PR.92.htm#92.052 If you need more info, call us at 214-823-2733.

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My rental home was recently sold to another property management company. The owner canceled our water and electric bill. Our lease is up on April 11th but this was done the week of Feb 7th. This may cause me to incur termination fees what can i do?

Bawana Strickland | Sep 29, 2019
Sharon Campbell | Sep 29, 2019

As stated there is a remedy for unlawful termination of utilities. But were they not in your name? Also new owners takes property subject to your lease. Sharon Campbell

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I am currently dealing with gas and water sewage issues at the property I pay rent for. The owner of the property is aware and unwilling to fix anything. How get I get these issues resolved?

Karly Edington | Sep 29, 2019
Texas Tenants' Union | Sep 29, 2019

Texas has a law that says the landlord has to maintain the premises so that it is not a threat to the physical health or safety of an ordinary tenant. In order to hold them liable, you have to keep paying the rent (Unlike some states, there is no rent withholding in TX), and give notice requesting the repairs be made or the conditions be remedied. Be sure to date the letter, sign it, send it to who you pay rent to, and keep a copy for your records. It's best to send it certified mail or another trackable form of delivery. Call us at 214-823-2733 or visit our website at www.txtenants.org for more info.

My apartment took my rent payment andd put it for past dur late fee but i have receipt for rent. And now they say i owe rent what do i do.

Lamar Austin | Sep 29, 2019
Kabu | Sep 29, 2019

It is stated In the TAA rental contract, that payments are applied towards late fees and other bills before applied to the rent. So say your past due bills were $50 and your rent $900 , $50 of it will be put towards the past due amoint which will make you $50 short on rent. What you should do is pay it. Aint no going around it

I am about to be evicted for non payment of rent. How long can I stay in my apartment before they throw me out?

James Record | Sep 29, 2019
Texas Tenants' Union | Sep 29, 2019

The eviction process starts with a notice to vacate from the landlord (usually 24 hours to 3 days, depending on the lease). The next step is for the landlord to file with the Justice of the Peace Court. The court date will be set between 10 - 21 days after filing. If you lose in court, you generally have 5 days to move out or appeal before the landlord can file a "Writ of Possession" to have you removed from the property. For non-payment, you may be able to get emergency rent assistance to get caught up. Call 211 to see which agencies might be able to help. Please call us at 214-823-2733 for more info.

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Can a apartment complex change the utility comany which charges almost triple in the middle of your lease?

Jennifer Monteith | Sep 29, 2019
Katy Gaddis | Sep 29, 2019

Can't answer that one. Always had own elec co. Need to call Dallas Tenant Assn. Fyi: They can probably do whatever but ask if you can get your own utility co...

Recently someone moved in below us who chain smoke and my unit is on par with a ash tray. I have a 9year old and I am concerned that the smoking is going to and will cause a health issue. My apartments do no have a no smoking clause. What can I do?

Josh Judge | Sep 29, 2019
Texas Tenants' Union | Sep 29, 2019

Last we knew, Texas courts were not holding landlords responsible for second-hand smoke. You may have remedies based on other issues, however. Please call us at 214-823-2733.

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Can a land lord leave his or her belongings at home that im renting

Daniel Adames | Sep 29, 2019
Duwane Dirks | Sep 29, 2019

That's a good question. I would think that unless it says in your lease that those belongings stay there, they would have to move them upon your request. I would go to the workshop on Wednesday night at the Texas Tenants Union and ask them.

its been over 30days and have not received my deposit back how do i sue in a justice of the peace court

atona w | Sep 29, 2019
Kabu | Sep 29, 2019

You dont sue. You mail a series of legal papers...go in to a free session on Wednesday's 5:30 i think...they will consult you on the steps. They helped me get a full refund without going to court

Signed lease and paid deposit move in date has passed still haven't gotten keys to home please help

Schronda Hines | Sep 29, 2019
Texas Tenants' Union | Sep 29, 2019

Please call us at 214-823-2733 or come to a free tenants' rights workshop any Wednesday night at 6:30 if you are in the Dallas/Fort Worth area. You can get more information at www.txtenants.org

My complex uses a boiler system unbeknownst to me moving in on 9/28/18. My unit is the last unit on the property and I barely get lukewarm water. I've multi req via email so that my correpsonsance is traceable it's not fixable what should I do?

Dariel Savage | Sep 29, 2019
Texas Tenants' Union | Sep 29, 2019

See answer below. Be sure to keep an actual copy of the letter you send requesting repairs (dated, signed, sent to who you pay the rent to, and by a trackable form of delivery like certified mail, return receipt requested). You also need to be paid up on the rent. If you have a TAA lease, look at #26 and #31 of your contract. Call us at 214-823-2733 if you still need info. Also, see www.txtenants.org.

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Can an apartment complex go up on the rent in the middle of obtaining a lease & also is it legal for an apt complex to not refund my security deposit without formal notice

Mayne Mccoy | Sep 29, 2019
Texas Tenants' Union | Sep 29, 2019

If you provided a forwarding address in writing to the landlord, they are supposed to send the deposit or a list of itemized deductions within 30 days. Here is a link to the law: https://statutes.capitol.texas.gov/Docs/PR/htm/PR.92.htm#92.102 On the lease/rent question, please call us at 214-823-2733.

Hello, my maintenance request concerning the broken sprinkler system have been ignored since May and I have an increase water usage of 50 gallons per month. The water is in my name like a single home resident, what are my rights?

Samanthia Goodleu | Sep 29, 2019
Texas Tenants' Union | Sep 29, 2019

If you haven't yet sent a request for repairs by certified mail, return receipt requested or another trackable form of delivery from the US Postal Service or private delivery service, you should do that now, assuming you are paid up on your rent. The letter should be dated, signed and addressed to who you pay the rent to. Be sure to keep an actual copy for your records. Call us at 214-823-2733 for more info.

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A tenant that has a dangerous pit bull that is terrorizing other tenants at night and kill peoples pets, what can I do to have this pit bull owner evicted?

-- | Sep 29, 2018
Texas Tenants' Union | Sep 29, 2018

It's up to the landlord to evict. If you haven't yet sent a letter to the landlord describing your concerns and asking for a remedy, you should do that now. It would be great if other tenants did also. The letter should go to who you pay the rent to, but you can cc others like the owner, city council person, etc. Also, as already suggested, call Animal Control. If you need more info, please call us at 214-823-2733.

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My elderly mother lives in a senior community complex and the property management will not pay to have the security gate fixed. It stays open all day and night. Can she and other tenants withhold rent until the gate is fixed?

Luke Anderson | Sep 29, 2018
Texas Tenants' Union | Sep 29, 2018

Sorry, there is no rent withholding in Texas. If they haven't yet sent a certified letter requesting repairs to the manager, with cc's to outside parties (like the owner, management company, and elected officials), that might be worth a try. If you need more information, please call us at 214-823-2733, www.txtenants.org.

I live in a apartment complex where you have to have a tenant parking pass. They gave me one when I moved in. They tolled my car today and said my parking pass was expired. They never told me that the tenant passes expire.

Jave Ott | Sep 29, 2018
Texas Tenants' Union | Sep 29, 2018

If you want to try to fight back, call us at 214-823-2733 with your lease and community rules handy. You may also want to get info from www.texastowingcompliance.com

I’ve been dealing with house roaches since March. I’ve been in communication with the office and they keep exterminating and nothings change. Its sept still dealing with the creepy crawlers. What can I do?

Tonshedlia Phillips | Sep 29, 2018
Texas Tenants' Union | Sep 29, 2018

If you haven't yet made a written request for a remedy by certified mail, return receipt requested or another trackable form of delivery from the US Postal Service or a private delivery service, try that now. Be sure to keep paying rent, date the letter, sign it, keep a copy for your records and send it to who you pay the rent to. Avoid texting, emailing, work orders and web forms at this point. If you have a TAA lease, look at #26 and #31. If they don't respond, please call us at 214-823-2733.

Thr landlord/a.c. man has been asked since June to check the thermostat but no one has checked it. My bill is out rageious. What do I do?

pearletha smith | Sep 29, 2018
Texas Tenants' Union | Sep 29, 2018

It's important to make written requests for repairs to who you pay the rent to. Be sure to date, sign, keep a copy for your records and have proof it's been received. Certified mail is good. Be sure to stay paid up on the rent. (There is no rent withholding in Texas). If they don't respond and/or you need more info, please call us at 214-823-2733.

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My air was out. I had hotel and food expenses is the landlord entitled to pay rcpenses?

pearletha smith | Sep 29, 2018
Texas Tenants' Union | Sep 29, 2018

There is a process where tenants can hold the landlord liable for actual damages when there are conditions that threaten the health and safety of the ordinary tenant. Please call us at 214-823-2733. If you are in the Dallas/Fort Worth area, please come to a free tenants' rights workshop any Wednesday night at 6:30. You can get directions and more info at this link: https://txtenants.org/tenants-rights-workshop-info/

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How many adults can live in a two bedroom house?

Mary Lou Moreno | Sep 29, 2018
Texas Tenants' Union | Sep 29, 2018

Here's the link to the law: https://statutes.capitol.texas.gov/Docs/PR/htm/PR.92.htm#92.010 Also see answer above.

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I rent a duplex from a rental company in Killeen with a split fenced in back yard. My neighbor has been caught entering my back yard claiming the landlord said it was okay. No notice from owner or rental office.. Is this or is it not illegal?

Crystal Miamii McDowell | Sep 29, 2018
Texas Tenants' Union | Sep 29, 2018

The tenant/landlord section of the Texas Property Code doesn't address this, but it seems to me if it is space you are renting that is separate from their yard, they shouldn't be entering. Is there a valid reason for them to do this? Like-- access to the alley where the trash is put out is only on your side?

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I just recently started renting a guest house from a lady that is located in her backyard. The residence was having the water hooked up we moved in on July 26th it's now July 31st and the water is still not connected and the woman is demanding rent

Greg Chrispti | Sep 29, 2018
Texas Tenants' Union | Sep 29, 2018

What city are you in?

I live in the Waterford at Valley Ranch. There is a cat on the second floor and one of the apartments has food outside but the cat is never in the apartment it's always outside. Is this legal.

Miss London | Sep 29, 2018
Texas Tenants' Union | Sep 29, 2018

It's not addressed in the Texas Property Code. It might be covered in community rules or a city ordinance.

I live in an apartment and we got new management. The new management has opened the gates, lights on buildings are out and homeless people are staying in empty apartments. I feel unsafe here what can I do?

steven evans | Sep 29, 2018
Marvelous Marvin | Sep 29, 2018

Attend Wednesday Workshop @ 6:00pm.

Is a landlord required to counter sign the RESIDENTIAL LEASE INVENTORY AND CONDITION FORM? There is a space for the signature, but is it required, and if so is it required within a certain amount of time? Thanks in advance.

Sara Wilcox | Sep 29, 2018
Texas Tenants' Union | Sep 29, 2018

You should have a reply to this on Facebook.

If I am renewing my lease but with a new roommate. Are we eligible for the specials they are offering for new residents?

brittany gamel | Sep 29, 2018
Texas Tenants' Union | Sep 29, 2018

You would need to ask your landlord. This isn't information we have. If you have other questions about your rights as a tenant, please call us at 214-823-2733.

Can a Landlord ask you to pay rent and move in the first of June 2018 when you were told that you have 30 days to move in after you have been approved. We were approved today and the apt landlord wants us to move in the first of June 2018.

mary phillips | Sep 29, 2018
Texas Tenants' Union | Sep 29, 2018

You can ask for the lease to start later if you want, but the landlord may not agree to hold it for you. Have you signed a lease contract yet?

I am staying in a home that I rented in September. I got a letter on my door that the home was in foreclosure. I asked my Realtor about it and she said it was a scam to ignore it. I did further research and found out the home is in foreclosure staus

Tracy Wallace Parks | Sep 29, 2018
Glory Brooks | Sep 29, 2018

Go to the texas tenant union on Wednesday Night at 6:30pm

I pay my electric through the rental agency because of solar panels. I got behind on my payment they are charging me a late fee which I don't have a problem with however they are also charging me $20 a day can they do that?

Yolanda Sandoval | Sep 29, 2018
steve Jenkins | Sep 29, 2018

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Is there anyway to get this taken care of without my having to wait to get to the top of the list again.

James Taylor | Sep 29, 2018
James Taylor | Sep 29, 2018

Don't have money for a Attorney.

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I mailed my rental payment to the landlord he says he never received it but the money orders were cashed under his name. Am I responsible to repay my rent again

Tamikia Troope | Sep 29, 2018
Amber Baby | Sep 29, 2018

No you are not u have to get an attorney or go call the texas tenant association

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So my lease end on the 31st I gave my 30 day notice today 01/04/2018 so I would move out on 02/04/2018 would I only be paying for those 4 days or would I have to pay the full month ?

brian bustos | Sep 29, 2018
Marvelous Marvin | Sep 29, 2018

It depends on what your lease says but normally you would for the 4 days. Attend the Wednesday Workshop at 6:00.

I currently stay in a hud apt and my stove messed up and she is making me pay 269.00 . I thought sense the appliance was already in here that I shouldn't have too pay how wou is I go about getting my money back or is there something else I could do

Sabrina Prox | Sep 29, 2018
Marvelous Marvin | Sep 29, 2018

Attend the Wednesday Night Workshop at 6:00 for assistance or join for a low fee.

Can landlird keep my stuff zafter eviction no constable went out to give me 24 hour notice she just locked the door

Maria Esquibel | Sep 29, 2018
Chance Ofaliftime | Sep 29, 2018

No that is an illegal eviction and you should call the constable and explain the situation. If the constable verifies they have not been out then you should go to the Justice of the Peace and file a motion asking the courts to give you access to get your belongings. I would suggest also calling the housing crisis center.

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My bathtub stopped up for the first time in 20 years. Property owner is charging me $50 for plumbing,saying excessive hair. Isn't this just normal build up over time?

Phyllis Merritt | Sep 29, 2018
Spread Love | Sep 29, 2018

Property managers are thieving crooks. They've charged you $50 to line their own pockets. They should get in there and replace that tub after 20 years.smh

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