U-Haul Moving & Storage at Dupont

Jessica Russert

Absolutely ridiculous. Made a reservation online a week before move date. Get confirmation number, pickup time and location. Get there the morning of the move and THEY DONT HAVE A TRUCK. They didn't seem surprised by this or even sorry.. They have no trucks of any size and nobody bothered to call or email or anything at all. So there I was stuck on the morning of our move with no truck and no other places around have any available. Thanks alot Uhaul. Trash company.

Jenelle S.

Where do I start. Moved my entire house 2 hours away.. arrived at night before uhual closed..I was charged and "checked in" to my storage. Given a receipt and charged for a lock for the storage unit because I was told I needed one.(apparently wrong lock which was a letter lock) Left and returned the next morning at 8am to unload truck as it was late and raining the night before. I return to realise I was never given access to my storage unit the night before. Uhaul didn't open until 9am. So I waited an hour so I could be given access. Keep in mind I had friends with me drive with me from my home town to assist unload. I was on a tight schedule and had to head back to my home town right after unloading. 9am comes and no one opens the store up. We waited and the line for uhual started to grow. 10 am comes and I had to leave and drive 2 hours back to my home town. Finally get back to gain access to my uhual. I was told there were no units available to me..after I checked in the night before. I was given paper work/checked in for a unit number that had someone else's belongings inside of it. Of course a truck and a storage unit to store the trucks belongings was set up a month prior. Only to find out that when I show up to gain access that my 10x15 truck was not going to fit in their 10x10 unit they "reserved" for me that they didn't really even reserve because nothing was made available for my drop off day. I then was directed to another uhual 20 mins away. Me being from out of town and moving alone from one city to another knowing no one from the new city. I only had help from friends that lived 2 hours away. So now what was supposed to be a well planned move became chaos. I know dont have help until the following week to unload things. My truck was loaded with the intention of pulling things out that I needed (work computer, clothes) for the time being my stuff would be in storage. My 5,2" self had to climb to the back of the truck which was jam packed with my furniture to gain access. This entire experience caused me so much stress and tears as again im in a new town alone with no help. I will make sure everyone knows my experience and hope they decide not to go through uhual when needed services.

Quick Repair

First let me make this CLEAR, uhaul is a very very misleading and deceptive company, they advertise $19.95 a day in town plus mileage and fees. The money you PAY UPFRONT places you under the impression you already PAID everything upfront and have nothing to worry about as long as the vehicle is returned cleaned and refilled as you received it. What they dont let you know is that is an estimate then they got you paying a completely different price. However the manager and her staff at this uhaul location was VERY VERY PROFESSIONAL and FAIR even with the situation I experienced, however uhaul will NEVER recieve neither my business or money EVER AGAIN.... very dishonest

Caleb D. Foster

The general manager, David, seems knowledgeable and nice. However he wasn’t wearing a mask and there were others working who weren’t wearing masks either. We’re in a global pandemic, but I guess he forgot.