Sheraton Memphis Downtown Hotel

Category: Hotel in Memphis, Tennessee

Address: 250 N Main St, Memphis, TN 38103, USA

Phone: +19015277300

Reviews

Melissa Moore

Jul 24, 2022

Very nice comfortable hotel. Valet parking only, $22. We parked in the paid lot across the street for $18. Pet friendly, no fees. Nice seating area in the lobby. We didn't care for the breakfast, the bar area was nice. Room was clean. Great customer service.

Christopher Henfling

Jun 29, 2022

Tally at Valet was my first impression of the property and he was very polite and helpful. Rebecca and Jasmine checked me in and they were great. Shelby was my server and bartender and she was super fantastic. The hotel is not near anything, except the convention center and the interstate. The service and the restaurant are great. The rooms are dated and the tub is peeling. This property needs to be revamped, but the staff is five stars.

shari cunningham

Jun 28, 2022

What happened to this place? There is no security. I did not have to use my room card for re-entry into the lobby in the middle of the night or in elevator. There was no security in the lobby or anyone at the front desk. Anyone could come in and roam freely. I was approached in the lobby by someone asking for money at about 5:00 am. No hotel staff in sight, outside or inside. My sink was clogged. Large pieces of Bathtub enamel were chipped off. Room wasn't clean. My pillows had obviously not been replaced in years nor had the badly worn bedspread. Paper coffee cups are no longer protected in plastic wrap prior to use - so unsanitary. The doors close incredibly loudly. Ice machines not available on every floor. It was an expensive stay and very disappointing. Research carefully. We wont be returning.

Brian Kerr

Feb 26, 2022

I almost hate to leave a mediocre review, because it seems like they have employed people at the exact opposite ends of the spectrum. Checking in is a very pleasant experience, wonderful and helpful people from the valet through the counter. The rooms are dated but in pretty good shape, the beds are extremely comfortable! That unfortunately is where the good ends. From the bartender who intentionally ignores people and refuses to be more than 6 inches from the cash register, to the cold $16 burger – my advise is to stay here, but leave the hotel for all other purposes. Who knew that 2 beers and 1 mixed drink constitutes “a list” – and that even after I gave him my obviously difficult “list”, he ignored it and went on to talk to other patrons… I felt so bad for the very sweet and obviously pregnant woman who showed up that I gave her a very large tip on the water that I finally ended up getting served having given up on actual service. Oh, and bring in your own coffee packets – I think they intentionally leave nothing but decaf in the room – and tell you that there is no one to deliver caffeinated coffee to force you to purchase the $6 medium life juice. Overall, I recommend the place for sleeping – but nothing else.

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Questions & Answers

What transportation options are available (and at what cost) to get to Sheraton Memphis Downtown from the airport?

Bob Bennett | Feb 3, 2020
Mark Wilson | Feb 4, 2020

Free if the room is booked and pay for in advance from hotel

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how much is a room for a 63yr. old woman?? dates arrival 12 leaving on the 14 the of August

Patricia Warren | Apr 8, 2021
Glenn J Pearson Jr | Apr 9, 2021

Call them and ask, rates vary by day

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what time can you check in?

Evelyn Armstrong | Feb 3, 2020
Cynthia Kelly | Feb 4, 2020

3 pm

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What are parking rates?

Jackie Stokes | Nov 4, 2021
SuperChrist4me | Nov 5, 2021

We didn't stay there. The hotel messed up our reservation.🤔🤔🤔

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What time,is Checkout time?

Larry Neher | Oct 5, 2021
Ruth Davis | Oct 6, 2021

11am

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What are your restaurant hours?

Marcy Horak | Aug 6, 2021
Mary Barenklau (Su Z Que) | Aug 7, 2021

Dinner hours from what I could tell...

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Does the Hotel have a shuttle from the airport?

Arthur Turkel | Jun 7, 2021
Tara Singleton | Jun 8, 2021

I don't think they do, if so it's not running

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How close to Graceland? Any tours?

Jean Johnson | Feb 2, 2021
Roger Johnson | Feb 3, 2021

Honestly not sure, didnt look

Is the pool currently open?

Andrew Cruz | Feb 2, 2021
Robert Hipsher | Feb 3, 2021

No

My wife and I are arriving in Memphis via Amtrak early in the morning. Will we be able to check in that early? (7am approx)

Richard Addy | Feb 3, 2020
Morgan | Feb 4, 2020

No I don't think you can check in until after 2

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I have one of our managers staying with your hotel from 4/13-417. How do I obtain your credit card authorization form?

John Jones (DOH) | Feb 3, 2020
Mac & Bravo | Feb 4, 2020

You should probably contact the hotel directly. There's no guarantee that the hotel monitors Google Maps.

so where do you park your vehicle?

Luella Franke | Feb 3, 2019
safwat azayzeh | Feb 4, 2019

There is a parking on the southern side of the hotel. You need to drive around

How far is this hotel from the Amtrak station?

rick ryan | Feb 3, 2019
Michael | Feb 4, 2019

According to Google maps: 1.8 miles or 8 minutes by car.

Do the rooms have a refrigerator

Kathy Canatella | Feb 3, 2019
Katherine Asberry | Feb 4, 2019

Yes

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Does the hotel provide airport transportation?

Ron | Feb 3, 2019
Paul Reynolds | Feb 4, 2019

No. Get uber or lyft

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Does the hotel accept dogs?

Sue Pearson | Feb 3, 2019
Danyel Utsey | Feb 4, 2019

I don't think so

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We are coming from England next week and wondered is it far from Beale st, can we walk there and back at night. Thanks Mac.

David Mac Macleod | Feb 3, 2019
Jonathan Folsom | Feb 4, 2019

You can walk, but I wouldn't recommend it at night. The area between the hotel and Beale is pretty deserted. There are trolleys that run back and forth and horse and buggies too. Not too sure about their hours of operation though.

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How far from University of Tennessee Health Science building ?

Albert Price | Feb 3, 2019
Yvonne Maxwell | Feb 4, 2019

They obviously mean the UT Health Sciences building in Memphis. My suggestion: Google distance from Sheraton to UTHSC. You will get an accurate distance rather than relying on people who don't know.

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Is there shuttle van service from Memphis International Airport to the Downtown Memphis Sheraton Hotel?

OneCNICcat | Feb 3, 2018
Shirley Sword | Feb 4, 2018

Not a hotel shuttle. We took a taxi service. It cost about $40, but there were four of us.

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Is this hotel next to entertainment district

Nick Nicora | Feb 3, 2018
Mark Smith | Feb 4, 2018

The hotel is north of Beale St. You can walk 15 to 20 minutes or take the Trolley Bus. Later at night it is much safer to take the Trolley.

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How close are you to Graceland

Shelly DiGiulio | Feb 3, 2018
Paul Ashdowne | Feb 4, 2018

20 minutes by car

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How to apply for a career

carisa horton | Feb 3, 2018
Deborah Sinclair | Feb 4, 2018

Hi Marisa! Well first, good luck! Second, you can call the hotel and ask for human resources to inquire about career openings. You can also go on Schulte Hospitality Group's website (the parent company) and you will see openings for many of our properties around the country.

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