U.S. Bank Branch

Jesse Lunceford-Levesque

Louis Smith that works there apparently like to make up rules to not do his job. Went to cash two checks. I first get told he can't because the amount supercedes the amount in the account. I figured ok no biggie I go in the app, transfer things to fix that....well now apparently there's a check cashing limit....been to multiple banks where that wasn't wasn't case and cashed much more than the so called limit. Good ol Louis says he doesn't want to take the risk....risk of what? Doing a good job and providing good customer service? In the end he made me deposit the checks then run a withdrawal for the same amount. Could have been done in 3 min, both been happy, but now I'm reconsidering all my us bank accounts.

Ilaan Ghadelene

...why do these reports have to be made regarding customer service??? Representative Baher Salib refused to accept me as the next customer although I clearly explained to him I was next in the one line...he then states there is more than one line but continued to serve the customer who jumped in line before...sad very sad at this location...Hello, Llaan. We are truly sorry to hear you had a poor experience during your visit. We would like the chance to talk with you further about your experience and help in any way we can. Please email your phone number and reference #8598 to us at [email protected] and we'll call you within 2 business day. Thank you. ^Rick

Ron O'neal

The young lady that was the teller today acted like she has never seen a money order before. How can you work the banking industry and not what a money order is. Then there was no thank you, have a nice day, nothing. Just poor customer service, a poor experience, and I really should take my money and go elsewhereHello Ron, Thank you for taking the time to leave us with your review. We at U.S. Bank endeavor to provide a high level of customer service at all times and I'm sorry to hear that this wasn't the impression you received during your visit. We'd really like to speak with you about this, so we may look into the matter further. Please send us an email at [email protected] with your phone number and reference number 7626. Once we receive your number, we'll give you a call within 2 business days. We look forward to speaking with you soon. ^Caitlin

Matt Adams

The teller was exceptionally friendly and kind, but we had to wait in line for a literal hour to see him. The same three customers were at the front for the first half hour we were there as the line kept growing. When one finally finished his family members who had been lounging around on krogers displays then jumped into his spot to do something that took even longer. Again, the teller was great, but is it too difficult to have a line just for deposits and withdrawals so every teller isn't opening a new account simultaneously?