Have been dealing with this company for over 3 years for my mother's phone service. This is the worst company and customer service that I have ever dealt with. Their phones doesn't work and their customer service rep are incompetent. I am sure all the problems comes down from the company Sr. leadership incompetency to establish proper organization and processes, hire and train right employees, etc...
Bob Bigos
Sep 19, 2022
I received an approval email a few days ago. the only number to reach is the cust service number. I was on the phone with them for over a half hour. no way to activate it. after reading these reviews, I don't think I'll activate it
sonja Burchard
Sep 17, 2022
I love this
Richard Torres
Sep 16, 2022
THEY DISCONNECTED MY MOTHERS PHONE WHEN SHE NEEDED IT MOST FOR NO REASON. SHE WAS STRANDED AND UNCOMPLICATED. VERY UNRELIABLE COMPANY
Depends on what plan you got... and if you bought any additional time/service. If I may, I suggest you provide enough of the right kind of information to get a a correct answer, or else, go back and READ the documentation that came with your plan. A little effort can go a long way towards being well informed, and satisfyingly self-reliant..
How do you reactivate the phone when you forgot to make one phone call a month?
Betty Eggers | Sep 21, 2018
Ravena Luna | Apr 23, 2022
With mine it updates automatically, but it should give you a text at the end of the month that gives you a link to update your service. Mines a government plan, I don't know about yours, but when I had other providers I still received a message that included a payment link, try that link. If you don't have data you can use WiFi. If that doesn't work try restarting your phone. Mine may be a government plan but it's through the same provider and I always receive a message, and a link that takes me to a website that's very clear and easy to understand. And no I don't get paid for any of this s**t to be said, I honestly don't care about the company myself, but I find it works well even if a little slow on the data end, but I like the minutes usage.
When will I get my phone
Tony Bell | Sep 21, 2018
Patti Purzycki | Sep 21, 2019
3-5 business days which means only Monday thru Friday k.
Peace Im out
My name is Charles k fulcher jr I sent in my information that you asked me for like a copy of my sons Medicaid and his social security card I still never received the phone
Call customer service at 1-800-SafeLink (723-3546) and go to customer service or technical support. Have a lil patience and u'll get through it. Explain the phone is broken and they'll send u a new phone, switch ur sim card into the new phone when u get it and make a call
How would I be able to get my Enrollment# they gave me awhile to recertified my phone
Dwain Saunders | Sep 21, 2018
Tracy Wall | Sep 21, 2018
No reply necessary
What do I need to do to have a safe link phone that was done in my name that I didn't do. I want it shut off asap
Tina Lapetina | Aug 30, 2022
TJ Cornett | Aug 30, 2022
Best thing to do is to contact the FCC, the government agency that varifies each person's application. I'm sure others too that can help. Try SafeLink last and demand a supervisor, and that he does his best to prove it
My phone has a pin set up to open the phone up and i cannot remember the password. Any ideas on what to do? I have no access to the phone or texting so I can't call them
Tonya Vida | Jun 22, 2022
Annette Griffin | Jun 22, 2022
Are you talking about the pin for SafeLink if so that would be 1111 or 1234.
How soon does my phone arrive? started april 7
Mike Flinn | May 23, 2022
Jack Francis | May 23, 2022
Should arrive in about 5 days
How do I find out what my account number was?
Paula DeMarta Mastroianni | May 23, 2022
Jack Francis | May 23, 2022
You have to go to there website
Do you see a close safe wireless both
anyway
Ericka Anthony | May 23, 2022
Jack Francis | May 23, 2022
Yes
Can you keep your old phone number from another phone
tammy carter | Apr 23, 2022
Jack Francis | Apr 23, 2022
Yes
I have been in the hospital with covid and was on the Lifeline program and my service was shut off from lack of use. I was sick for over a month. Where or who do I contact in order to get my service back. Thank you .
Eric Baker | Apr 23, 2022
Rebecca Keegan | Apr 23, 2022
Call customer service at 1-800-SafeLink (723-3546) get to customer service or technical support have some patience explain the situation and they'll turn u back on
How many monthly minutes do I get each month
Cleo Myles | Sep 20, 2021
Jeanni Green | Sep 20, 2021
500 minutes and I think 1 or 2 GB of data n unlimited text. However they do offer more plans on line with more minutes and more GB. You can also purchase time at Family Dollar Stores.
Is anyone know Safelink wireless activation line number
Shanti Devi | Sep 20, 2020
Ruben Torres | Sep 20, 2020
I do it for Tel, and the operators / es, are very efficient and friendly, and it is fast, with a very wide schedule
How do I know how many minutes I have left on a daily basis?
Dawn Payne | Sep 21, 2019
Ancarly Mauricio Rodriguez | Sep 21, 2019
Sent a sms to 611611
How do I go about getting me another safe link phone because someone stole mind
Thank you so much sweetie. I have been a customer for years as well. I was under the impression if it was a new or unlocked tracphone, verizon, I could get them a at Walmart and dollar general.
I just wanted to be sure or at least more confident t when I buy it. Lol. Thank you so very mucb. You have an amazing day!!!
there phones are not good i have them and they replaced the same phone 5 times and still having problems,just called them and they still have the same BS phones so i'm looking to change
Per new Federal guidelines,don't use it for a month and it will cancel itself out
How do I check my voice and text balance
Kathy Fryman | Sep 21, 2018
Wendy hardin | Sep 21, 2018
Text 611611 then type in balance and send via text
How many minutes do I have?
Pam Trotter | Sep 21, 2017
harmonee Russell | Sep 21, 2017
It should. Be on the front of your screen
Where can I buy a new phone at??
Jessica Crumley | Sep 19, 2022
TJ Cornett | Sep 19, 2022
Well that depends on the type, service etc. You can buy many through SafeLink/TracFone which is being bought by Verizon.
There are many ways to obtain free service along with a phone.
I have a safelink phone why is it saying locking me out
Cindy Stephens | Sep 6, 2022
TJ Cornett | Sep 6, 2022
Honestly I'm not sure, lately they have been lacking in the customer service dept. I couldn't make a call for nearly a month then after too many attempts got it sorted out. I know the frustration but keep trying to contact them. (611) Hope you get the service you deserve.
Can you help unlock my sim card
Unknown Joeb | Aug 23, 2022
TJ Cornett | Aug 23, 2022
They can help you. Dial or text 611611.
Where can I get a SafeLink free phone today in Sacramento CA
Vega Shelia | Aug 21, 2022
Glenn Foster | Aug 21, 2022
You have to apply online
When I try to call on my cell phone it saids Cellular network is not available. Connect to a wireless network to make a call....What does this mean?
joyce bryant | Aug 21, 2022
DaniRae Sunshine | Aug 21, 2022
You don't have cellular signal for some reason, it's asking you connect to Wi-Fi so you can make calls with the internet instead. Just sign into any free Wi-Fi like at a McDonald's or Starbucks and either call customer service or contact them through chat on the website, they will be able to let you know what is happening with your service.
Why is my phone completely not working. I need this service now more than ever & I have none.
Sandy Adkins | Jul 22, 2022
Rhonda Bowen | Jul 22, 2022
I don't like safe link phone. I have straight talk and I don't have a problem
If you applied for SafeLink and you want to cancel your application that's still pending how do you do that
Kari Kenward | Jul 22, 2022
DaniRae Sunshine | Jul 22, 2022
Just contact customer service, I found the best way is through chat.
what is the cost for using this phone
t maurer | Jul 22, 2022
Michael Centanni | Jul 22, 2022
I pay $0.00 for unlimited calling and texting and 25GB of 4G data. The 25GB thing was me being lucky because it was a promotion. I'm not sure what the standard amount of GB come with it. I had no up front costs or anything, never had to give debit card info for costs later down the line. Absolutely nothing, I was eligible because I receive EBT and Medicaid. Just make sure you have those physical cards because they will ask you to send pictures to provide proof in your application.
i have a moto by safe link and i can not recieve or make calls text at all i call the number and not one helps or picks up calls or calls back
Mari Dav | Jul 22, 2022
Kathy R Thomas | Jul 22, 2022
This is not SafeLink this is Google maps
if my cell phone breaks do i get a new one free?
Donald Ware | Jul 22, 2022
Kathy R Thomas | Jul 22, 2022
This is not SafeLink this is Google maps
The other day I contacted SafeLink.they sent me a sym card, and activated me old phone usi g new sym card. After they it person hung up. I realized my Android does not have a great to place sym card it's model is ADL3DO. Not compatible to my phone.No
Kathleen Crawford | Jul 22, 2022
Kathy R Thomas | Jul 22, 2022
Call the company
Since TracFone switched to Verizon and can no longer support att, I jo linger gave service whwew I live. Does anyone have any suggestions?
Chloe Day | Jul 22, 2022
Kathy R Thomas | Jul 22, 2022
U need to call SafeLink everyone if your having problems with SafeLink or TracFone u need to call the company
Do I have a SafeLink account still cause it's suppose to have mins and data and I have neither.
Rebecca Royals | Jul 22, 2022
Kathy R Thomas | Jul 22, 2022
Everyone that keeps asking questions about SafeLink this is not a SafeLink website. If u have questions about SafeLink people need to call them directly
i want to swirch from qlink to safe link can i get new safelink phone with transfer?
Unless you just recently got that phone they're not going to replace it they will tell you you are not eligible they only give out one phone per person... the next one you'll have to buy or use an old phone with the new SIM card they'll be sending you... It doesn't matter what you tell them they don't care. They'll tell you you'll have to speak to a supervisor and that supervisor will be that same lady disguising her voice. Beware though they get real nasty on the phone that's why I left and went to assurance wireless they're probably no better.. but at least they gave me a new phone with a one-year warranty free replacement
Is there a SafeLink kiosk near south Anniston today
Dorries Trammell | Jul 22, 2022
Kathy R Thomas | Jul 22, 2022
Sorry I live in Cleveland Tn but the best thing u can do is Google it and it should tell you. That's what I do when I'm trying to find something
If I applied for an did not receive it some one else took what can it do
Lee Minor | Jun 22, 2022
Annette Griffin | Jun 22, 2022
You would have to call them and let them know that's the only thing you can do
How do I getta replacement sim card?
Summer Bowles | May 23, 2022
Candido Cardona Jr | May 23, 2022
Get in touch with customer service...
How do I add time on my phone
Joann Weidright | May 23, 2022
Jack Francis | May 23, 2022
The time is on your phone
how do i track my phone if its been stolen
Bridget Adams | May 23, 2022
Jack Francis | May 23, 2022
Call SafeLink to SHUT IT OFF AND SAFELINK WILL SEND YOU A NEW PHONE
How do I get a new phone if the oriental one they sent me has quit working
Shannon Perkins | May 23, 2022
Jack Francis | May 23, 2022
Okay you would have to return The Oriental and then SafeLink Will Replace your Phone but first things first You have to contact SafeLink and Explain your Problem so SafeLink knows what is going on contact SafeLink FIRST.
how do I get a paper app for a free smart phone and service?
mike19571113 | May 23, 2022
Jack Francis | May 23, 2022
You have to call SafeLink Or Go To Their Website Page also you really don’t need a paper App
can you switch sim card from verizon phone to trac phone
Vicky Scott | Apr 23, 2022
Candido Cardona Jr | Apr 23, 2022
No..in order to use a tracfone...you will need a tracfone or a byop(bring your own phonw)sim card from tracfone...they do use different network sim cards so its up to you which one you select...verizon, ATT, or TMobile network sim card...
Can I get an upgrade on a replacement phone ?
Liza Combs | Sep 20, 2021
Jeff's life | Sep 20, 2021
SafeLink is a lifeline supported service a government benefit program it requires a compatible or unlocked smartphone most GMS smartphones are compatible they also have phones on there website but you can also shop at other places just make sure that it is compatible mine is a BLU g60 I got it on Amazon on there website they have a link that says phones go to that and you'll see what they carry I hope that this helps
What does it mean when you buy a data plan cause you thought you were out and the confirmation says this has been added to your reserve
Claire Fennessy | Sep 20, 2021
Roxanna Baez | Sep 20, 2021
I don't know safe link but I have safe link and realize they are bad. My number doesn't work to open my door. So I'm changing my number.
STELLA LYNCH HAVE BELKIS BELKIS DO THIS :
Go to Safe link I believe that's the only way , may have to have phone reconnected thru safe link and they have to have your info ok.
So call safe link or go online may just want to call them thou its faster and easier also better yet .
Have a great night .
Peace IM out !
Does anyone else get hung up on after you have already been on hold for 20 minutes? This has happened to me 3 times so far.
King Joe | Sep 21, 2018
Raymond Maxwell | Sep 21, 2018
It happens to me
If I lost my phone(safe link) how do I get another one? I don't know the code number on the back, help if u all can.GOV. Phone. Thanks!!
Gregory Nelson | Sep 21, 2018
Patti Purzycki | Sep 21, 2018
YOU CAN CALL SAFE LINK DIRECT AND USE OTHER WAYS OF GETTING THE PHONE ISSUE FIGURED OUT.
TRUST ME THEY WILL AND CAN HELP YOU EVEN IF YOU DON'T KNOW THE NUMBERS ON BACK OR ANY PHONE NUMBER BUT SAFE LINK DOES HAVE OTHER WAYS TO GET YOU TAKEN CARE OF.
OK .
HA E A GREAT DAY.
BE SAFE
PEACE IM OUT
If safelink can send info verification request per USPS, why can't they send denial reason?
It's been 3 MO. IS THIS A SCAM?
Anyone having/had same issues?
Elle Gayle | Sep 21, 2018
Beth Hughes | Sep 21, 2018
I've had same issues and wondered if it was a scam. Sent the requested info - twice in fall of 2017 & wrote a letter 3.2018 - still no response. Scam? Don't know. Bad business practices? Don't know. Could be either. Hope it's not a scam; already had that done several times.
Call safelink and they'll take over that and more then likely send you a replacement phone well they will send a new phone and you can normally keep same number.
Peace Im out
Go into settings and hit the reset to regular settings..
Peace Im out
my phone want text my balance back to me anymore, do I need a new phone?
Gary Moore | Sep 21, 2018
Patti Purzycki | Sep 21, 2018
Yes you do.
Get hold of Safelink and they will send you a new one after you let them know what the problem is.
Have a good day.
I do not for Safelink I am only a Safelink customer Lille all of you. Just !dealt with them alot LOL. Good people sometimes hard but it can be worth the help..
Peace IM out!!
how can i block a number from calling my phone
HECTOR | Sep 21, 2018
Patti Purzycki | Sep 21, 2018
Go into your settings and do it from there or ask google on your phone..
Ok.
Sorry I can't do any of that IM a Safelink customer also and id probably be able to show you but don't have your phone in hands to do it ok. So sorry or Safelink can also help out.
Hope your able to get it all good.
Peace IM out
Can you make long distance calls?
Jennifer Cancinos | Sep 21, 2018
Young Kim | Sep 21, 2018
Anywhere in the United States possible
My One touch Launcher is not working what? Do I do?
Marty Martinez | Sep 21, 2018
Patti Purzycki | Sep 21, 2018
Call them back and get a service tech online or over phone.
Peace Im out
How can I get a phone for my husband Jose Rodriguez
adelia Rodriguez | Sep 21, 2018
Patti Purzycki | Sep 21, 2018
Go on Safelink web site call and answer questions they ask ok.. All should be good then.
TO EVERYONE IM ONLY A SAFELINK CUSTOMER I DO NOT WORK FOR SAFELINK OK...
Peace Im out..k
Check my order
Rose Baker | Sep 21, 2018
Patti Purzycki | Sep 21, 2018
Call Safelink
Idn work for them. Ok.
Im only a Safelink customer as you maybe idn know ok.
So have to call Safelink by going onto their website thank you have a great night.
Peace Im out
How do I receive free minutes
Edgar Olivares | Sep 21, 2018
Patti Purzycki | Sep 21, 2018
Call Safelink Or go on their site and enter all info needed they will be added once per month and you can put your own minutes by adding extra money or buying the minutes..
Hope this helps I do not have the number or site. Also you'll have to pick one of the plans and some mi nutes on some plans will roll over to the next month and some will not allow you to have minutes roll over.. So please make sure you check the plan you get. Ok. 👍.
You'll have to go on internet and ask google or Siri or whom ever talks to you LOL ok. Thanks have a great day and hope this helps.
Peace Im out
How do Safelink customers retrieve their enrollment #? When are the smart phones going to be distributed?
LaMont Atkinson | Sep 21, 2018
Patti Purzycki | Sep 21, 2018
As soon as it goes thru their system and after you've called and or done paperwork it takes couple woks I believe..
If don't hear anything call them back and then ask for tracking number and where its at or of its been sent out already!!.
Have good day.
Peace Im out
how do i request a new SIM card
cuzzo29 2012 (redrod) | Sep 21, 2018
Patti Purzycki | Sep 21, 2018
You would have to call the Safelink phone number they have and if they will either send a new Sims card or just send and entire new phone. All depends on their policies and things..
I hope that helped you out.
Have a great day and be safe.
Peace Im out
Apply online or call for an application. Good luck trying to get a phone. I have been trying for months. You might also want to search online for better life line services.
I have reactived my phone earlier this month and it is not working I have called numerous times from that phone and another to see what’s up and every time about to get connected with a human I get disconnected
Please help me
Judith Levin | Sep 21, 2018
harmonee Russell | Sep 21, 2018
Keep calling
I paid for extra minutes when will my phone be able to make calls
Go to the settings and clock for your time. Zone it should be automatic
I have an older model phone and it has been giving me trouble How can I receive another one
Retha Stacks | Sep 21, 2018
harmonee Russell | Sep 21, 2018
Call safelink
Need my minutes every month automatically. Stop putting me on emergency calls only! I need to call the bus or my daughter and can't when this happens every month!
Brenda Thomas | Sep 21, 2018
harmonee Russell | Sep 21, 2018
Call. Customer service. Good luck
I'm interested in purchasing a smart phone.
Eddie Spalding | Sep 21, 2018
harmonee Russell | Sep 21, 2018
Get it from a walmart ii got the zte
Can i transfer my safelink number and plan onto another phone that I purchase
Crystal Runyon | Sep 21, 2018
Kelley Harding | Sep 21, 2018
Sure can that's what they told me to do...
Can I change my number
Carol Colon | Sep 21, 2018
harmonee Russell | Sep 21, 2018
Yes
Why haven't I received the phone yet it's been two months now and I have had my congressman helping me on this issue
Don Kaminski | Sep 21, 2018
harmonee Russell | Sep 21, 2018
I. Don't know I was having the same problem i didn't talk to a congressman I just went and bought a new Trac phone from walmart. They helped me get it started so I didn't have to change. My number they'll tell you not to turn it on yet. Cause the need the number on the SIM Card inside the. Phone i just got tired of waiting
I have been with safe link for quite some time now I still have the original phone I was given.my daughter just applied and got approved. The phone they sent her was a touch screen one with a camera.How can I get one like hers from safe link?
Wendy Eckler | Sep 21, 2018
Bona Fyde | Sep 21, 2018
Just call and ask them for an upgrade. There should not be a cost for a smartphone because they sent me a notice in the mail that smartphones are now available.
Why haven't i got my phone yet
Amy w | Sep 21, 2018
Kelley Harding | Sep 21, 2018
I have no idea call n ask them...i don't work for safelink...I'm not trying to be rude...
Why haven't i received my phone
floyd bailey | Sep 21, 2018
Kelley Harding | Sep 21, 2018
I have no clue on that one...but i called safelink..couple weeks ago n they told to buy a Trac phone because i couldnt findmy phone wen i had safelink 4 years ago n expect me to keep track my safelink phone...really..i went round n round with these ppl at safelink...they are horrible n very rude so i told them to forget it...
How can i get my contacts back. I took my sim card out..
Candis Hassell | Sep 21, 2018
harmonee Russell | Sep 21, 2018
You'll. Have to put in I wrote all. Mine down
My cellphone don't ring and I have not my min.
Rebekka Willoughby | Sep 21, 2018
harmonee Russell | Sep 21, 2018
I've going around and around with them just. To get my phone replaced. Their. Taking forever. I am very angry about. That I think they liked me cussing them out
Were is my phone this is Bobby Brown
Barbara Brown | Sep 21, 2018
Karen Austin | Sep 21, 2018
Who in the world is this?
How do i find out my tracking number
Sittora Jones | Sep 21, 2018
Jeanne Boland | Sep 21, 2018
Email
Is there an unlimited data plan
6ix9ine 6ix9 | Sep 21, 2018
Ofelia Ramirez | Sep 21, 2018
How many minutes does the plan have for free?
Daughter dropped phone in puddle how do I get a new one
Erica Cruz | Sep 21, 2017
Edward Zamichieli | Sep 21, 2017
U have to pay out of picket
I sent my documentation as required....and it's been almost a month and still saying it's pending..
My phone got stone and I have another phone I want to watch to but I don't remember my number.
Beckie Freeman | Sep 21, 2017
harmonee Russell | Sep 21, 2017
Is. The phone. Lost. Or. Just. Can't find your. Phone. Number?
Been getting my minutes each month now when I ask to retrieve them it's asking to enroll does this mean I don't receive my minutes that I need to pay
Anthony Barbara | Sep 21, 2017
harmonee Russell | Sep 21, 2017
If. Your not out of. Mins. I. Don't think so don't spend any $ unless. You. Have to or. Want. To
My mom sent in her phone cuz she got locked out of when will she get it
Lorine Garcia | Sep 21, 2017
harmonee Russell | Sep 21, 2017
Hope so. Id. Call. Safelink. Again
Where is my minute
Mildred Jackson | Sep 21, 2017
harmonee Russell | Sep 21, 2017
It. Should be. On the. Screen. If not check. The. Menu. Or. Settings
Did you get proof sent by britany Miller ? Am I eligible for phone ?
Lisa Miller | Sep 21, 2017
harmonee Russell | Sep 21, 2017
I think so but i dont know. Her i am still having trouble with the phone
I used 90 minutes trying to give an address change and got hung up on and no call back!!!!!!!!
Terri Paich | Sep 21, 2017
jjfla420 | Sep 21, 2017
They forward you across seas to Panama n stuff. I've got hung up on at least 10 times trying to get a new phone it's ridiculous and half of them can't talk English.. happens every time I call your best bet would be calling the corporate office in Miami. And it's even a hard time getting the number from the Indians across Seas