Urban Plates

renaygarseeya

My daughters and I visited Urban Plates after watching a movie. A streetside window displays a full size menu showing your options and pricing. Inside my first impression was I liked the design, the overall vibe has a 'renewal' Berkeley feel. There is no table service so we waited in line to place our order. Unfortunately there was one employee working as the cashier. There were 4 customers ahead of us. She was working quickly but we waited 18 minutes before placing our order. Kitchen service is next to the ordering wait line and the food servers had to squeeze by the customers. I felt this was an odd position for both the servers and the customers. The management needs to rethink this area because it's an awkward situation with the tight use of space. We ordered the Cheeseburger with fries, $12 and a Cobb salad with grilled chicken, $16.95. Self seating, self service for silverware, napkins and water. Again I was into the eclectic decor and spent my time admiring the restaurant. Our server brought our food (17 minutes) by the use of a number given to us by the cashier. The cheeseburger was small, the bun was cold and the patty was overly grilled. Definitely not worth $12. Five Brothers would have been much better. The Cobb salad was rather disappointing. Traditionally a Cobb salad is with chopped salad greens, tomato, crisp bacon, fried chicken breast, hard-boiled eggs, avocado, chives, blue cheese, and red-wine vinaigrette. And the ingredients are served in rows. I'm open for something innovative, creative or reconstructed. Instead I was served a plate of spring mix (probably from Costco), with some lightly seasoned chicken, tomatoes, egg, avocado and bacon bits. No cheese and no blue cheese dressing. I asked the cashier when I placed the order and she said they didn't have it. And the restaurant dressing was fair but a small portion. Overall I was disappointed with our meals. It seems the restaurant is understaffed. And management needs to rethink the layout of the restaurant. Please let me know your thoughts and opinions. rg-

A M B

Delicious, healthier food and good service. Unique dishes offered. From a sandwich, to a steak, to a savory chicken dish and wonderful salads. Nice atmosphere. The restaurant is very "earthy". Few people at this location but it was early in the day.

Leticia Esteve

My family ate dinner here for the first time, and my youngest son ordered the mac'n cheese but it wasn't to his liking. I went to the counter to see if they could swap it out for plain noodles but they didn't have any. The manager then walked back to where we were sitting and offered to make my son anything he wished. My son asked for a grilled cheese and despite this not being on the menu he made it happen. 😋 best service ever! My LO devoured his off menu grilled cheese and VIP treats a 🍪. Thank you 👍 😊 💓

Ric Vestal

I've become a regular here ever since I joined Plate Pass. I love the ambiance and the customer service and the food taste great and is very high quality. The value that I receive using Plate Pass is unbelievable. Anthony, who I believe is …Thank you Ric, Thank you for celebrating the efforts of our team in Pleasant Hill with 5 stars. We look forward to seeing you soon. Amartinez Urban Plates Pleasant Hill General Manager [email protected]