California Department of Consumer Affairs

Hi Alice, the Department of Consumer Affairs doesn't regulate online transactions, but you can find more information, including how to file a complaint, here on the California Attorney General's website: https://oag.ca.gov/consumers/sales-purchases-returns

Hi James. The Bureau of Security and Investigative Services issues licenses to security professionals and companies. You can find out more about the requirements for the various license types as well as instructions on how to apply for licensure at the bureau's website: https://www.bsis.ca.gov/consumers/faqs/index.shtml

Hi Jeff. The Department of Consumer Affairs has jurisdiction over the installation of the solar project, but not over the leasing/financial aspect. The terms of the solar lease would have been disclosed during the purchase process. Your best option may be to contact the company and negotiate that fee with them. You may find more information here: https://www.gosolarcalifornia.org/solar_basics/pricing_financing.php

Hi Ruud, the building is open to the public but we recommend you check with the specific board/bureau as the operating hours may be limited.

Hi Tony. What you're describing has the hallmarks of a scam. You can find more information here: https://www.consumer.ftc.gov/articles/0048-government-imposter-scams

Hi Tony. What you're describing has the hallmarks of a scam. You can find more information here: https://www.consumer.ftc.gov/articles/0048-government-imposter-scams

Hi Patricia. The Department of Consumer Affairs doesn't regulate matters in this area, but the Department of Real Estate or the Department of Fair Employment & Housing may be able to assist you.

Hi Mark, the Department of Business Oversight regulates financial services in California. You can find more information here: https://dbo.ca.gov/

Hi Marisol, the Department of Motor Vehicles has authority over the sale of vehicles in California: www.dmv.ca.gov. If you have a complaint about the repair work, you can contact the Bureau of Automotive Repair: www.bar.ca.gov.

Hi Joan, the Department of Business Oversight provides protection to consumers and services to businesses engaged in financial transactions. You may find more information on their website: https://dbo.ca.gov/about/

Hi Maxine. The Department of Consumer Affairs regulates appliance repair through the Bureau of Household Goods and Services, however new appliances do not fall under our jurisdiction. If you are unable to reach a agreement with the manufacturer or the retailer, our Consumer Information Center may be able to refer you: https://www.dca.ca.gov/publications/cic.shtml

Hi Adriana. Automotive repair dealers are not required to provide a loaner. If you're having difficulty reaching resolution with the repair dealer, you may wish to file a complaint with the Bureau of Automotive Repair at www.bar.ca.gov.

Hi Sithis. The California Public Utilities Commission (CPUC) regulates telephone service providers in California and may be able to assist you. You can find information about filing a complaint with CPUC here: https://consumers.cpuc.ca.gov/CABUtilityComplaint.aspx

Hi Dwayne. The Department of Consumer Affairs does not have regulatory authority over payment arrangements and refund policies, but you may find more information on the Attorney General's website. https://oag.ca.gov/consumers/general/refunds

Hi Dante. Change of address and license renewal forms, as well as the instructions on how they can be submitted to the Bureau of Security and Investigative Services, are located here: https://www.bsis.ca.gov/forms_pubs/index.shtml

Hello! For licensing, we accept Discover, as well as Visa, MasterCard, and American Express.

Hi Dee. Information about return/refund policies is available on the Attorney General's website. https://oag.ca.gov/consumers/general/refunds In California, retailers that won’t give a full refund or credit, allow an equal exchange, or any combination of these options, within seven days of purchase when goods are returned with a receipt, must clearly display their policy stating so.