El Capitan Canyon

Courtney Wells

We stayed over Labor Day weekend in the Meadow suite. For what we spent I was disappointed in something that I have been looking forward to and that was recommended to us. First they sent us a generic email saying we needed to bring all our kitchen gear, even though that specific suite had a full kitchen, which made us pack a lot more than necessary sense we brought all our dishes. It was also a very hot weekend which I understand is out of their hands, but they could of at least given us fans. The loft where the kids slept was 95 degrees and still air at 9:30 pm one night and did not cool off much till 5am so I worried about having them sleep there, and they would have been cooler and safer if we went camping instead. Screen doors would have also been helpful given the amount of bugs to help cool the cabins down. I also thought a fire poker would of been very useful. The location is beautiful, there is a nice beach near by and we did enjoy some of the activities, especially the llama hike. However, I felt given the extreme heat they should of helped especially at 800 dollars a night, maybe even giving everyone a bag of ice. If it was a cooler time it might of been a different experience but I also think minor changes like screen doors, fans and better communication that was specific to the cabin site would have changed the experience as well.

Melissa Melendrez

Our family enjoyed our time. Very nice, clean and great food. Location is perfect right across from the beach. We will definitely be going back.

Shauna Kanel

The place itself is fine but our refrigerator didn’t work. The pull out bed is the most uncomfortable thing I ever tried to sleep on. It actually bruised my hips. The reason for the low stars is the customer service. After leaving something in our cabin I called 5 times and spoke with Mark 3 times but he would not have anyone go look for my item and did not make a list item report for me. I advised him the day after I left that I needed the item resent ASAP, and he said he would do it if I could pay for express fedex shipping, but then never called to tell me someone had or had not found my item and was never helpful when I called him. I don’t think he tried to recover my item at all.

William Avila

Heaven on earth does exist