Dollar Car Rental - Miami Beach, Fl Dle (MIA)

Jennifer Bohan

I don’t recommend for anyone, we have lots 2,5 hr to try to rent a car. We had European credit card. They don’t have a system to operate it. And they didn’t want to help us or to give any information. They didn’t have any knowledge what was wrong and didn’t advise us what to do. Then we went to Avis and managed to rent car in 5 minutes!

Michael Flanders

We arrived, and only 2 people were allowed to enter the office (kids staying out in the sun). We did paperwork for a bit, then were told we had a 10 minute wait. After waiting another 40 minutes, they finally brought us a smaller car than what we were told (one that wouldn't fit our family and luggage reasonably). We smashed everyone in, and had to detour our vacation (drop off luggage) to accommodate a too small vehicle. About 2.5 hours of our vacation wasted on this place.

Sean

Terrible Experience! I already booked with them a couple of weeks in advance and planned my whole trip with the hotel reserved in key west. Then when I went there to get my car, they said that they don’t have any cars available and they didn’t even try to provide any remedy. The lady, Maria, even called a police on me to throw me out of the place! I couldn’t believe how easily they ruined my whole vacation with no logical explanation. If you are not able to rely on your booking which I paid in full, what’s the point of booking?! Never recommend this place nor any Dollar rental agencies.

jie yang

I had an online reservation last month with DOLLAR. When I came to that location to pick the car up, they told me that they didn't have a car. Because of the unexpected delayed return and extended rental. Also, they said refer to their Terms & Conditions posted online which state that a reservation is not a contractual agreement. And their Terms also state that they cannot guarantee vehicles available due to late returns, extended rentals or damaged vehicles. What a ridiculous explanation. This is an abnormal way to solve the issue in this country. For example, if hotels and airlines overbooked they solve the issue with a sincere attitude. But "DOLLAR" NOT