Avis Car Rental

Lissie Brooks

Amazing! WhenHe went way out of his way to get us a dying family member. We cant ever thank him enough!!

M. W.

In a time where customer service is subpar at best, here was an experience that was spectacular. Having rented from Avis for over 10 years, with many different locations around the country, this experience far surpassed any experience that I have had. Adrian was phenomenal! The details: My reservation was placed early (a month or so) and I checked in early with the app so that I could quickly get my reservation, but as we all know, technology is fantastic when it works and terrible when it doesn’t. It did not work well. When I went to get the vehicle it was not available. There were only two available that were ready.🤦 Neither would work for what I needed. Adrian was patient and searched for a solution. We found one and the car was exactly what I wanted/ needed for the drive. I had to cancel the reservation and get make another one on the spot for it to happen. It worked. There was a snafu with the rate that I had because of the early reservation, it was over $60 more than my original price.😱 Technology blip. Again, Adrian figured out a solution to the issue. And to finish off this perfect storm of issues, my card would not authorize due to an already charged reservation.😒 Adrian figured that out as well and got me driving for $12 more than my original reservation with the same card. Most of my experiences with Avis have been ok, with very few being memorable. Most people after the first hiccup would have said “ I am sorry, you can try another location, blah,blah blah..” but Adrian was a champion in my corner for this rental. 👍 When needed again, I will rent from this Avis again.

Tiffany Snure

The guy working was extremely rude. I made a reservation to pick up a vehicle and put in the wrong dates and when I got there I asked if I could cancel the reservation and make a new one with less days and the guy told me he refused to rent me a car now because I wouldn't bring it back for a week. Saying other people have done so in the past, how dare he put me in a group with other people, when he doesn't even know me. Extremely poor customer service and I would NOT RECOMMEND ANYONE TO THIS LOCATION. I HAVE NEVER BEEN TREATED SO POORLY BY A BUSINESS BEFORE. 0 STARS WOULD BE MY RATING IF IT WAS POSSIBLE!!!!!!!!! SHAME ON YOU AVIS!!!!!!!!!

Laurence Timmerman

I agree with the other reviewers who say it is pleasant to work with Antoinette. She's helped me with multiple rental cars, and every time she is professional and courteous. I would recommend Avis at Citrus Park Mall.