Hertz Car Rental - Tpa - Tampa International Airport (TPA)

Scott Gordon

Didn't have the car we ordered ahead of time that's becoming a normal lately. We had a Mercedes c300 that felt like driving a dodge neon!!! I've always liked Hertz up until lately. The last couple times lately even as gold members I like a decent car but none have been available. We'll give it a while longer before making any decisions. If it's worth paying more to have a comfortable car it's worth it. I'm tall, it matters.

Brian Ouimette

TAKE PHOTOS OF YOUR RENTALS BEFORE AND AFTER RETURN!!! They Will try to charge you for damage that was not your doing. I received an $1800 bill from Hertz because they claimed my rental car had been T-boned. I can guarantee with 100% certainty that the vehicle was in 100% the exact same condition as when I picked it up in Orlando when I dropped it off. I am a car guy and am very aware of any damage on a car. However, they don't inspect vehicles upon drop off. They tell you to grab your bags and leave the vehicle. After this point of time either someone hit the car while it was parked or when the workers took off with it to "clean" they got into a wreck and it was easier to just blame it on the previous renter (me) than admit fault. When I called to talk to them to discuss the claim originally they wouldn't speak to me and claimed not to have any information regarding the claim, They told me not to worry about it and to just ignore any emails I had received because they didn't have anything in their computers. Yet they have no issues sending me bills by mail threating collections agency involvement. I was also informed that they attempted to call my old auto insurance company behind my back without any discussion with me first. Because I don't have photos of my own from when I dropped the car off and picked it up, I have no way to fight this claim and am now stuck with an $1800 bill. I will never be using Hertz auto rental again and I recommend you all do the same. If you do decide to use this company please take photos of your car from all angles before and after rental so you are prepared when they come after you with an unwarranted damage claim.

John Forster

Long gone are the days when Hertz deserved (and worked for) its position as number one. This is what just happened to me and I shudder for people who aren't forearmed. This is your forewarning. My wife and I rented a car from Hertz/Dollar at Tampa International. We rejected (as we always do) the offer to prepay gas at ridiculous/per gallon. Instead we brought it back full with the needle showing well above the full mark (see below). We had kept receipts (also below) and I took a picture of the dashboard showing mileage when returned and gas at full+. When we arrived home we learned we'd been charged $157 for gas (on top of a bunch of fees that are, I guess, particular to Tampa International). I called Hertz (took forever to get a human) and was told their notes reported that I'd returned the car with tank only half full. I was told to go to the online hertz site and submit the receipts and I'd be taken care of. I went to the given website which consisted of drop-down choices (no way to say anything) and no way to upload anything. I wrote to executive customer service assuming (erroneously) that my slam-dunk case would get a quick response. It did and I was told that according to the attendant who processed in the car the tank had been returned half full. I explained I had proof he was a nitwit and asked the question (and this is what this review is about): Is the fact that I was marked half-full (A) an honest mistake on the part of a not-too well trained employee; or (B) an automatic policy of the Tampa International location to mark everyone who doesn't pre-purchase gas as having returned the tank half-empty thus justifying slapping a fuel charge on credit card); (C) or is it a policy of Hertz nationally to do this, knowing full well that most people will not have saved receipts or taken a photo? It's a diabolical thought, but not outside the realm of credibility sadly. After several more exchanges and after I uploaded picture and receipts, I received a terse email saying I was wrong and that the attendant was right, but as a one-time gesture of good faith, they would refund the $157 they'd taken. I don't understand how they can reject the validity of date stamped receipts and a photo showing mileage and tank status. I fear they have a policy (again, whether national or site-specific I have no idea) of trying to get away with it because there are overwhelming numbers of renters who it will be easy to cheat because they didn't save receipts, don't speak English well, etc. The money was deposited back to my credit card account. But who's going to compensate me for the hours I spent resolving (kind of) the matter? SAVE RECEIPTS/TAKE PICTURES! BETTER YET, AVOID HERTZ, DOLLAR, THRIFTY.

Laura “BehaviorMomma” Matlock

Easy pickup, and customer service was friendly even on a late night. Was told what spot to go to. A suggestion would be make it easier to know where the 500s were...several of us were walking around all ending up trying to find the 500s. Beyond easy drop-off/rental return. Nice to not have to fill up with gas again. Only thing was the car smelled like smoke. So -1 ⭐. But would use this service again. (Picture is the red rental car, not taken at TPA International Airport.)