Helio Health: Willows Inpatient Rehabilitation (formerly Syracuse Behavioral Healthcare)

Michael Lavelle

So as a client I thought I would share my "unadulterated" thoughts on Helio Health. First of all, lets start with rehab in general. It's a horribly uncomfortable process that will eventually save your life. This being said, its pretty easy to have a negative view of any organization while you are 30 days or less from a drug or a drink. I have found Helio Health to have an abundance of resources for one to obtain sobriety and restart their life. In just the last 80 days I have been able to get my head screwed on straight, remain sober, fix broken relationships and obtain a pathway to success in every area of my life. Physically, mentally, spiritually the tools were there to obtain. It was up to me to accept that no "program" or rehab is going to be perfect and my life transformation was up to me. It was my job to use the assets given to my advantage and Helio Health had plenty to offer that were much different than my prior rehab experiences! Although staffing any business can be tough in these times, the counselors and nurses were super helpful and friendly. Hopefully with the intense need for recovery staff, businesses will start to pay them a bit more of what they deserve!

Roger Alexander

The detox staff are great but if u are thinking about going impatient there don't go some of the staff lie on the patients from the floor staff to the higher up staff if they do kick u out the highter up tell lies to other programs so u can't get in to other programs

Renie Mccall-Smith Fan

The staff especially James and Abby are so supportive and dynamic. The program was structured and very effective. Spending a few weeks there changed my thinking and allowed me to come out of the grip of addiction. Of course I went right to a meeting when I came out and plan to hit 90 in 90 but The Willows is where one begins their recovery. It's a rock solid foundation. The addict needs to want to get clean though if the treatment is going to work.

Giovanni Givenchy

Syracuse Behavioral Healthcare is the most cookie cutter rehabilitation center I have ever heard of. Everything is based on protocol, not individualized treatment. I have had so many problems with the detox, and the outpatient clinic. I was given an acceptance letter into the outpatient clinic, within a week everything on the letter was changed. They switched my counselor, my first one on one appointment, my group counselor, and the schedule of the groups themselves without notifying myself. I have a working phone, with a voicemail, address and email address for contact. Received nothing. I sat in the waiting room since 9:30am waiting for a 11:30 appointment for them to tell me it was at 10:15. When I pulled out my letter the receptionist didn't know what to say. The next day I showed up for group for them to tell me I could not attend and that me being there the day before was a mistake. I DO NOT WANT TO FORGET ABOUT THE WILLOWS DETOX. THE CONTINUING CARE COORNIDATOR JENNIFER LIED RIGHT TO MY FACE. SHE DOES NOT CARE ABOUT PEOPLE GETTING CLEAN BUT INSTEAD OF A PAYCHECK INSTEAD!