Xfinity Store by Comcast

Category: Internet service provider in Eugene, Oregon

Address: 1063 Valley River Way, Eugene, OR 97401, USA

Phone: +18002662278

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Chance Vanderhoof

Aug 19, 2022

Comcast as a service sucks- we all know this. That being said the in-person customer service that I received with Elijah was phenomenal. Elijah is definitely a star employee that makes customers like myself feel important and taken care of when they leave. Excellent customer service, if I choose to add anything to my plan I will be asking him personally.

Melz Belz

Jun 17, 2022

I was "greeted" by 4 men whom stared at me through the glass doors while carrying equipment. I struggled with the door and not one of them bothered to help. The agent manipulated my order and did the opposite of my request. Calling every government agency tomorrow and reporting these people.

Jinnie Clark

Jun 2, 2022

We went into Xfinity a few days ago to turn in our modem for a new one, as it was really slow. We got a great person named Trevor and he was over the top friendly, helpful and genuinely caring. He also helped us increase our internet speed while dropping our bill a few bucks. He is truly a great asset to your company.

Cherie Straw

May 17, 2022

I just wanted to share how absolutely wonderful my experience was, at the Xfinity Store on 5/15/22: My Mom was visiting from out of town, & we needed to activate a couple of new phones. One phone had partially completed the activation process, & the other hadn’t even started. The main reason for this review, is because we were extremely impressed with our Customer Service Rep, David!! David was extremely friendly, helpful, patient, knowledgeable, very professional, & so enjoyable to work with!! Best Customer Service that I have received in years!! Hands down the easiest visit to a cell phone store that I’ve ever experienced!! Xfinity is lucky to have David as one of their representatives!! 5 Stars!! Couldn’t be more pleased, I hope he gets extra kudos for this review!! Thank you :)

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Questions & Answers

How do I make a complaint if I cannot get a live person on the phone?!

Pam Griggs | Aug 29, 2018
Who Ghost There | Aug 29, 2018

In store also works, but you should be able to reach national customer support fairly easily.

Can I drop off old equipment at the store instead of mailing it?

debbie rogers | Aug 28, 2021
Jeffrey Bowling | Aug 28, 2021

I just dropped in and gave them all the devices I didn't need and the helped me upgrade to a new router and saved me 30$ I'll go see the fine folk's there at xfinity store and gladly wait for however long they need. The experience still outranks calling to get an issue solved. They take the issue at hand seriously and give honest answers and solutions while listening to the concerns you have. I came in looking to sign up for mobile service. After talking to the gentleman I decided that it wasn't the right time to switch yet because a few of the devices I had were not yet supported, but he still looked into my account and helped me save some money.

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can I pay my bill in the store?

Cynthia Jones | Aug 29, 2018
Samuel Coen | Aug 29, 2019

Yes

Is ther buyer remorse on buying a phone limited to day thing

Carol Johnson | Aug 29, 2017
Samantha Blake | Aug 29, 2018

14 day buyers remorse period on cell phones

Is it normal for a multi-billion dollar company to only make one attempt notifying a customer when their contract is about to expire....

patrick gronemeyer | Jul 29, 2022
k Jen | Jul 29, 2022

They really do not care about their customers! They know we need them... that's all that matters to them! Their employees scam elderly people like my mom and over charge people every day!

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I want to add a service. How do I contact someone to do that?

Chuck Campbell | Aug 28, 2021
nic bates | Aug 28, 2021

Best way would probably be going into the store but if your looking for a way to do that not in person I would recommend calling.

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How do I reach an actual person to speak to? Do I need to come into the store?

Marty Compton | Aug 28, 2021
Jake Laskey | Aug 28, 2021

Yes, go to the store by the Valley River Center, they are there to help and answer your questions.

Does it make sense to charge 60 for unlimited data but when you don't pay the 60 you can accrue unlimited overage charges rather than cap at 60... Comcast is one of the worst companies morally speaking.

Dylan Rasdall | Aug 28, 2020
Joshua Gillock | Aug 28, 2020

I agree with you. They really take advantage of their customers

My daughter just ordered Internet service for her apartment. Just the modem. Can I go to a Comcast location and pick up the modem for her without any paperwork? Just her name and address

Carol Ortega | Aug 28, 2020
Leland Powers | Aug 28, 2020

If she set up an count with them, they should deliver the equipment free, however there could be charges for setting it up.

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Can I make plan changes in store?

Nathan Fox | Aug 28, 2020
Grampy Deathblade | Aug 28, 2020

Of course anytime during business hours or over the phone

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Do I need a new cable box box when I get a smart tv

Susi Thelen | Aug 29, 2019
Franki Ortega | Aug 29, 2019

If yoy want cable/internet & don't already have a box then yes.

Can I return a router?

Mellisa Petrie | Aug 29, 2019
Juicin with Jenn | Aug 29, 2019

Yes you can drop off at the desk or there is a return box for after hours but always get a receipt because things go missing and you get charged

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Can I get replacement cable cord at the store?

Melissa Venn | Aug 29, 2019
Shannon Kohler | Aug 29, 2019

Yes

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can i have my friend exchange my remote for me?

Charles Wallace | Aug 29, 2018
AARON LASKEY | Aug 29, 2018

Dude was more into his religion and trying to get us away from using Xfinity than actually helping us. Bummer!

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Do you have a drop box to take old devices

Mischele Rue | Aug 29, 2018
Who Ghost There | Aug 29, 2018

No. Has to be in store or call a technician to your house

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Hello Team, We are working with city of Eugene to get easement vacated from one piece of land we purchased. Part of that they want me to get no concern letter from Xfinity. So trying to find who can help me for this? what is process?

Mohit Singla | Jul 29, 2022
Franki L | Jul 29, 2022

I'd suggest you go into an Xfinity store to deal with them directly if you can. I have always had difficulty when trying to do anything but very basic stuff with them over the phone but have a really easy time with the same issue going in person.

How much would it cost to add the TCM channel to my service?

McKenzie River Gift Shop | May 30, 2022
Ann Miller | May 30, 2022

A lot.

is there a special number to call when I keep losing connection. It is very important that this doesn't happen. The internet is need for my daughters business. Shirley

Shirley Humphreys | Dec 31, 2021
James Noyes | Jul 29, 2022

No

I am a longtime Comcast/Xfinity customer writing from France, where I will remain until the October 29. My house sitter received the new modem and, in the process of trying to set it up, has become hopelessly entangled. Can I pay Xfinity to go help?

Stephen Durrant | Oct 2, 2021
Chris Wagner | Oct 2, 2021

Should be able to.

How can I find out where the Xfinity cables are that connect to my house?

Juliet Baxter | Aug 28, 2021
k Jen | Aug 28, 2021

Try contacting Xfinity directly and they can identify the wires for you.

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Does this location offer an after hours drop off for equipment?

Kasey Christensen | Aug 28, 2021
Marlon | Aug 28, 2021

I didn't see any place out front that would indicate that they do.

Why does my land line phone with you keep disconnecting after about 30 minutes, or less, of conversations ? I have a very important call coming in this afternoon between 2 and 4 pm and don't want to "lose" them mid conversation. .

Bonnie Bess | Aug 28, 2021
Jake Laskey | Aug 28, 2021

Why dont you call Xfinity rather than wasting time and posting a question here?

How hard is it to get someone live to talk to. Need help ASAP or equipment going to GOODWILL!!!!!!

Crystal Krause | Aug 28, 2021
John Clarke | Aug 28, 2021

I went to the store twice. First time I had to wait 45 min. Second time got in right away. Store staff are much more helpful than any other customer service option.

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Will the Flex box work with internet/ wifi only?

Barb Nielsen | Aug 28, 2020
James Noyes | Jul 29, 2022

Yes

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Why does my bill change and go up every single month. Customer support is no help

Amber Amber | Aug 28, 2020
David Tapscott | Aug 28, 2020

Hmmmmm... I would like the answer to that myself

May I purchase a new remote at your store?

John Mitchell | Aug 28, 2020
Shelley Miller | Aug 28, 2020

Yes. But if it is to your cable they won't charge you to replace that remote.

Can I return equipment at the store? I recently received a box to hook up in the garage and there is no connection. Can I use a splitter or can I exchange the box I received for a wireless box?

janis bennett | Aug 28, 2020
C.A. Phillips-Clark | Aug 28, 2020

Short answer: yes, they will exchange equipment at the store. Wear a mask and exercise a little patience. They will take care of you/your issue.

can my tv work without a box

Eitan Zucker | Aug 28, 2020
Sandy Fritcher | Aug 28, 2020

Yes, you just won't have cable.

Why post a phone number that isn't the actual phone number to the store? Avoiding contact with potential customers seems a little sketchy. I'm not even a customer yet, and this makes me feel like becoming one might be a bad idea.

Nate Wood | Aug 28, 2020
Jordon | Aug 28, 2020

Maybe because they have to deal with stuff in store rather then being a call center?

Why can’t I just contact the store? It’s impossible to talk to an actual person. It’s all talking to a machine!

Mikaela Worden | Aug 28, 2020
Mark Lewis | Aug 28, 2020

Go o line and book an appointment. EASIEST WAY Pretty cool store.

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what is the phone number for the Eugene Xfinity office in do not give me the 1-800 number I want to Eugene office please

Dwayne Myatt | Aug 28, 2020
Paul Kawaguchi | Aug 28, 2020

You can check Yellow pages.com.

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I have Xfinity essentials which is $ 10.65 per month & I'm being chatged $ 14.00 for equipment why ?

Elizabeth Ryan | Aug 28, 2020
Grampy Deathblade | Aug 28, 2020

With all providers, all equipment is on rental unless purchased. Plus additional stateand federal taxes and fees. All for TV that was new 30yrs ago and movies from 10yrs ago yay.

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Hi, Having trouble with two email accounts. am being told password or user names are incorrect. Can I get help at my local Xfinity store?

Carol Spreitzer | Aug 28, 2020
Grampy Deathblade | Aug 28, 2020

You might try calling tech support, it could save time

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Are they closed early for new year's Eve? It's only 330pm

Ciera Mahinalani | Aug 28, 2020
Grampy Deathblade | Aug 28, 2020

Or call their 1-800 number and ask which if any stores are open

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are you open Sunday

K Metcalfe | Aug 28, 2020
Kellie Jussel | Aug 28, 2020

No they are closed until Monday. Sorry 😒

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How can I get a new DVR box for my new TV

Margaret Gontrum | Aug 28, 2020
Samuel Coen | Aug 28, 2020

You can either go into the xfinity store or call the toll free number for customer service

Is there a number to the store I’d like to talk to a local about my plan?

Mandie Langan | Aug 28, 2020
Samuel Coen | Aug 28, 2020

No just the toll free number

Why does my internet service cut out after midnight?

Kathleen S. | Aug 28, 2020
Mike | Aug 28, 2020

It should Not. You need to call Comcast .

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Why cant i get local channels to record?

Joseph Terry | Aug 28, 2020
Julie Faden | Aug 28, 2020

IDK I seldom record TV programs. Contact Xfinity and ask them.

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Why can't I get cinamax?

Dan Moore | Aug 29, 2019
C | Aug 29, 2019

Its still available. You have to pay extra for it.

How do low income families with school age children sign up for I Internet at your special price

Kathy Bentz | Aug 29, 2019
Julie Faden | Aug 29, 2019

Ask the manager if they have a program. The local library (Eugene) has computers available but one must sign up for the allotted time slot. There is no fee at the library unless one doesn't live in Eugene.

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What is in the AMC Premier package?

Patrick Wade | Aug 29, 2019
Julie Faden | Aug 29, 2019

Contact an Xfinity store representative? They will know which package is currently available for your area.

I AM MOVING. NEED TO PAUSE MY SERVICE. CAN I RETURN EQUIPMENT TO VALLEY RIVER LOCATION? WILL I HAVE TO PAY ANYTHING?

Donna Eugene | Aug 29, 2019
Franki L | Aug 29, 2019

You should be able to do so. But I suggest you call your local xfinity office before you do.

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why haven't we had our land line connected yet?

Carolyn Zinda | Aug 29, 2019
Franki L | Aug 29, 2019

I suggest you call or visit your nearest xfinity store and inquire there. Also when did you make the appointment to get connected, they are generally good at keeping appointments.

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If i buy a phone from them can i hook it up to metro pcs?

Evie Brown | Aug 29, 2019
Evie Brown | Aug 29, 2019

I was going to buy someone's old paid off s8

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Is there a outage for. comcast in the eugene / goshen area

Joshua Midkiff | Aug 29, 2019
John Fimple | Aug 29, 2019

No

when will the southeast euugeneafreagetphoneandtvservice

dona overcast | Aug 29, 2019
Frank Hartigan | Aug 29, 2019

I suggest you contact them directly rather than asking Google Maps.

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is my internet line dedicated to just me or is it part of a loop? what amount of speed do i have

Ricky Johnston | Aug 29, 2019
Holley Mahaffy | Aug 29, 2019

Best to have that looked up for you to Comcast

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Does Comcast provide service in Creswell?

John L | Aug 29, 2019
Maxine Patterson | Aug 29, 2019

I am sure they do, but give a call or go to store by vally river. I have only phone service and internet.. No tv..

is there any difference in remotes from room to room?

Ofelia Serles | Aug 29, 2019
ilene Leenie Lippincott | Aug 29, 2019

No

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What is the telephone number for tech support

Beverly Loder | Aug 29, 2018
Susan Pahkamaa | Aug 29, 2018

844 seems popular and 306

Can I set up an appointment to talk to somebody in the store?

Tim Fox | Aug 29, 2018
bob coleman | Aug 29, 2019

Nurse just LEFT

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if I need a new modem where do i go to replace it

Jerry Green | Aug 29, 2018
Loura Greenlee | Aug 29, 2018

You can also get your own at Walmart make sure it works with Comcast

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Cost of internet connection ony?

Joan Hyde | Aug 29, 2018
PJ Dennis | Aug 29, 2018

Probably depends on service plan.. they do have Internet Essentials if you are low income and have a minor in school.. Hope this helps..

is the phone a true land line?

Sherry Parmater | Aug 29, 2018
Samantha Blake | Aug 29, 2018

Are you asking if there is a local number or how the xfinity home phone service works?

Due to her moving into managed care, we need to cancel my mother's Comcast internet account and return the devices (cable modem and router). How do we go about doing this?

Frankie Gillow-Wiles | Aug 29, 2018
Gordon O | Aug 29, 2018

Just take them into the Comcast office they can take care of it all there

Can i pay my bill at Comcast inside valley river mall

Charlotte Smith | Aug 29, 2018
Who Ghost There | Aug 29, 2018

You can pay your bill at any comcast center, or online at any time. Their phone number should be the only place that you may not be able to reach for payment.

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Is Lifetime included in any of your packages?

Carol Namkoong | Aug 29, 2018
Judy Teissere-Polkes | Aug 29, 2018

Yes.

Do u have phones I can purchase in your store in Eugene , OR?

Debra Adams | Aug 29, 2018
FDR A | Aug 29, 2018

yes

I am a Comcast triple pay subscrber and I would like to know if it's possible to get internet on my t-moble cell phone that is not a Xfinity moble phone ?

FuKu Imold | Aug 29, 2018
Justin G | Aug 29, 2018

You can access the Xfinity WiFi hotspots anytime with any phone as long as you subscribe to their service. No matter the phone provider you can access your Xfinity Internet on your phone as long as you know you password and Username and the Modem has wireless capabilities . Hope this helped.

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