Hendrick Motors of Charlotte - Mercedes-Benz

Sean James

Cassidy and the whole team made the buying experience easy and they went above and beyond to ensure I was satisfied. Even when a big celebrity came into the dealership, Cassidy remained committed to helping me even though she easily could've left to help the celebrity (I encouraged her to help him). I loved the car that I bought, but it had some noticeable dents from previous owners. The team offered to take care of them for me, and even repainted the bumper when they noticed it needed a touch up. Absolutely wonderful experience and staff.

Judy Lagerstrom

I always have a great experience when I bring my Sprinter RV in for service. I am greeted as soon as I pull in. The customer lounge area is very comfortable and spotless. Everyone you encounter is friendly and eager to assist. This last time, I had to bring my little pup in with me and they catered to him as well. The service was done quickly and I was even helped out to the RV, making sure I had sparkling water for the trip home. I always enjoy my experience and the professionalism that is shown to me.

Turgut Aliev

First time at this dealership. I brought my car in for service. I was immediately greeted by a service advisor that addressed me by name! Nice touch! Come to find out that this was the same advisor I had made my appointment with the day before 🙂 Ricky was great, very professional. The guy who works in the entrance was very pleasant. While waiting in the lounge for sometime she and another gentleman asked if I was doing ok which was thoughtful of them to ask. Great first impression!

Rahmi Eljoundi

I had a great experience at Hendrick Mercedes. Courteous, prompt and professional staff in every department I interacted with. Scott Miller (Sales) was outstanding and friendly, but not to the point where you feel like he's overselling or wasting your time. My C300 had a slight issue I discovered 1 week after purchase, and when I brought it in for service they had a courtesy vehicle waiting and communicated with me until it was finished. Ricky Whitten in particular was a great help in Service.