Coulwood Tire & Auto Service

Eric Martin

I had been going here for years, initially because the guys that worked there were friendly and took care of me. In recent years, the service has gone downhill though (look at recent 1 star reviews within the last handful of months), regularly taking twice as long as the time I was quoted to perform the service. Recently, I had called to see if they could replace a tire for me. I told them I would bring my car in at 7:30 the next morning when they opened, and they told me they could have the tire by 8am, and changed within about 30mins, getting me out of there by 8:30. Cool. I get there at 7:15, and wait for them to open so I'm first in line. When I walk in, I confirm with the guy at the desk that they will have the tire by 8am, and he confirms that they will. I continue waiting, and around 9:45/50 I walk up to the desk to ask what the status of my car is. The guy tells me he hasn't been able to speak to the tire guy yet, so they didn't even have the tire at the shop yet. I'd been there for 2.5hrs!! WHEN WERE THEY GOING TO TELL ME?! How long were they going to let me sit there waiting?! They could've told me at 8:30 that they couldn't get ahold of the tire guy, and I could've had time to run somewhere else before they got busy. By the time they told me, I had to take my car to another tire shop, waiting another 4hrs to get my tire changed. Something that should've only taken 1hr of my time ended up taking 6.5hrs of my time, resulting in me losing PTO at work. That cost me hundreds of dollars of my time, on top of the cost of the tire. Being friendly at the front desk only gets you so far. If it's accompanied by poor or inconsiderate service, it doesn't really mean anything. Thoroughly inconsiderate of their customers time, and I won't be going back again.

Jonathan Dorsey

Great price and excellent service. I was on my way to another shop and the tire gave out right beside these guys. They had me moving again in a hour tops.

Joanna Robinson and

I came in just before close on a busy Saturday very concerned with a few lights that popped on in my car and needed some help. These guys took me right in and guy up front was extremely kind and knowledgeable. I will be back. Great price for an oil change and he broke down the cost of what I would need with explanation. I will certainly be back. Really appreciated their kind and quick service! Thankyou again!

Carol Bley

Wonderful car repair place always helps with proper tires windshield wipers any and all needs of your car or truck necessary this is the right place to come tell them carol sent you