Apple Suburban Square

Category: Electronics store

Address: 61 St James Pl, Ardmore, PA 19003, USA

Phone: +16107269400

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–6PM

Reviews

Brian “Bolt248” Bolton

Aug 21, 2022

I was treated so rudely for asking for help with an error with my order I was picking up. Fortunately the security staff was conscious of the stereotyping that they were trying to portray. Horrible look.

Donna DeLoach

May 16, 2022

Well staffed & organized. Help was plenty. Service was quick.

Alex Schwartz

May 13, 2022

It’s an Apple store. Expect a high quality retail experience. I walked into the store with my wife to pick up and set up a new iPhone we had purchased online. It was a very easy experience and the staff member that assisted us really made us feel like we were the only ones in the store.

Harrison Richards

Dec 29, 2021

Went to apple store because my new apple phone case had a tiny air bubble in it. Patrice & Steven immediately took a peak of my case. A quick solution arose of swapping out the defective case with another one. Great efficient help. Happy Bew Year All!

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Questions & Answers

I would like to bring my 2017 MacBook Pro for installation of new battery. How do I book an appointment for that or can i walk in?

Chitra Sharma | Aug 25, 2020
Theodoros Salonidis | Nov 28, 2021

@chitra Sharma what did you end up doing ?

Do I need to make an appointment for the $29 iphone battery replacement, not sure if there is a waiting list for this service?

Jodi Hecker | Aug 26, 2018
David Krueger | Aug 26, 2018

Yes you need a genius bar appointment

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What are the Covid safety practices like here?

Anonymous | Aug 25, 2022
T Johnson | Aug 25, 2021

I visited the 🍎store there and their Covid practices are strictly enforced. You are not let in w/o a mask and they do temperature checks. There is a store capacity limitation as well.

do you repair MacBook Pro there? Do you have iPod touch?

Lori O | Aug 25, 2020
TheHawksTV | Aug 25, 2020

Yes, they can repair your MacBook Pro. They do sell the iPod touch.

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New I14 wasn’t properly set up and I can hardly use it. It gets very hot. There was some staff issues with the sale and it was towards end of day and Anthony was very confused. The phone never got properly set up. What time are classes?

lucille larkin | Aug 18, 2022
lucille larkin | Aug 21, 2022

I need a tutorial with my new Apple 13. Your store used to offer phone classes. Do you still.

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Do they still sell the iPhone 12 Pro?

jamal petty | Jan 27, 2022
I.N.T | Jan 27, 2022

I don't know. I went in for a repair

How much is a SE I phone Today?

brigitte flynn | Aug 25, 2021
Valerie Lipford | Aug 25, 2021

l dont know

how do i make a genius bar appointment?

James Berman | Aug 25, 2021
Ed Lipkin | Feb 26, 2022

Can I make Genius Bar appointment

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Good morning. I need to buy and Ipad and I also need to check and erase my hard drive desk computer. Do i need an apppointment?

Emma Restrepo | Aug 25, 2021
Emmett Foster | Aug 25, 2021

Yes you will, any technical issue needs an appointment

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Is the store open for shopping?

alex hristo | Aug 25, 2021
Kia B | Aug 25, 2021

Contact the store. Things could have changed since I went. However, there were two lines-one for those with appointments and another line for folks picking up.

how i find to make a appointment for my airpod

Ishana Wilkins | Aug 25, 2021
Michael Pollack | Aug 25, 2021

Website

I bought an XR cell phone charging case for Christmas, This is the second one . I had ordered a new one as a gift. The first one is not charging the phone. He will charge the case then he will insert the phone no charging icon noted. what can we do

Jean Boles | Aug 25, 2021
Michael Pollack | Aug 25, 2021

Switch to android

IS iphone 12 pro 128gb available ???

nisheet gupta | Aug 25, 2021
fanta mansaray | Dec 28, 2021

How much for iPhone 13 pro max

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Do I need an appointment to come in to speak with someone about problems I am having with my iPad and iPhone?

Carol Moran | Aug 25, 2021
Julie Laum | Aug 25, 2021

Yes.

i bought a phone on 9/23 but not happy, can I exchange it?

Ronnie Beth Stanley | Aug 25, 2021
Michael Pollack | Aug 25, 2021

Not on Google

I need a new battery for my Iphone 7. Can you give me an appointment for tomorrow, Tue 10/20, please.

Isabel Bohn | Aug 25, 2021
Michael Pollack | Aug 25, 2021

Not via Google maps

Can I just come in to buy AirPods

Amee Jenna | Aug 25, 2021
Donna Lynne Nelson (Frisky) | Aug 25, 2021

Yes but you may have to wait in line first....

Do you need an appointment to buy new products?

nicholas zammer | Aug 25, 2021
dvy x7 | Aug 25, 2021

Not necessarily, but you can make an appointment to get your phone fixed and you can also make an appointment if you want to get a new phone, so that they have the phone ready for you.

I need to purchase a apple tablet when can I come in to purchase do l need an appointment

Albert Davis | Aug 25, 2020
Ebonie Kemp | Aug 25, 2020

Yes you need an appointment

Do I need my husband with me to buy him a phone?

R Young | Aug 25, 2020
Ebonie Kemp | Aug 25, 2020

No. You can get it and then have him set it up.

One of the keys on my MacBook Pro is sticking and not registering. Can I stop by the store and get it fixed?

Martin Lautman | Aug 25, 2020
Ofer Haiat | Aug 25, 2020

I think you can

Do I need to make an appointment having problems to transfer my data from Android phone to iPhone was purchased from Tracfone.

A Google User | Aug 25, 2020
Duval Ellis | Aug 25, 2020

It's an Apple Store no appointment needed

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Can i get a new sim card at the apple store and do i need an appt if i can put it in myself?

Joan Kreider Bradwell | Aug 25, 2020
•{Blue•Butterfly}• | Aug 25, 2020

Don't waste your time to wait there for two hours like me.So please make an appointment what is very easy and they will take care.

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I need to exchange defective headphones. Do I need to make an appointment for this or can I just walk in?

John Bassler Jr | Aug 26, 2019
Jerry Fasy | Aug 26, 2019

You can just walk in. I always do

How can I make a genius bar appointment

Karen L Schwartz | Aug 26, 2019
Jerry Fasy | Aug 26, 2019

Make on a computer. Or just walk in like I did without appointment you still get helped fast

How to make a appointment

James Sumpter | Aug 26, 2019
Jerry Fasy | Aug 26, 2019

No appointment needed. I just walked and was greeted and signed in. I was helped in about 10 minutes. Great place I wouldn't go anywhere else.

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MY EMAIL IS NOT WORKING. I HAVE SPENT 3 HOURS ON THE PHONE WITH APPLE. CAN I HAVE AN APPOINTMENT TUESDAY 11 AM AT THE GENIUS BAR?

A Google User | Aug 26, 2019
Jignesh K Rita | Aug 26, 2019

Yes but not recommended as you will take time.

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Do i need an appointment to buy a new phone today ?

Mary Ashmore | Aug 26, 2019
Charles “Azi” Jacobson | Aug 26, 2019

No, you can go in and buy it without a need for an appointment. In fact, it will take 2 minutes, excellent service there.

Does Suburban Square store fix front camera issues or replacements on the spot? How much is a front camera replacement?

Suzanne Nye | Aug 26, 2019
Deborah Jones | Aug 26, 2019

You have to have an appointment so call ahead or the wait could be long. Not sure why your camera is not working so hard to know if it can be fixed on the spot. Good luck

Can I just walk in and make a purchase or do I have to order online first for that store

chrissy groy | Aug 26, 2019
Steve Gotzler | Aug 26, 2019

You can just go there and buy

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Do I need an appointment to help fix the audio sounding on my MacBook Pro?

Alaina David | Aug 26, 2019
PL- C | Aug 26, 2019

To buy an Apple product requires alot of time too

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HOW DO MAKE AN APPOINTMENT??!!

Lecram Bzat | Aug 26, 2019
Hyunji Doh | Aug 26, 2019

When we arrived the entrance of store, staff came to us to make an appointment by asking reasons why we visited. They texted us to notify of their service before around 1 minute or so. Everything went smoothly.

Each time I turn my Mac on I keep getting a pop up saying “Bluetooth keyboard setup” and it does not recognize my keyboard. Do I need to make an appointment for someone to fix this problem?

Camille Vasconcellos | Aug 26, 2019
Andrew McNown | Aug 26, 2019

It's been my experience in the past that these problems can be solved remotely. I would visit https://www.apple.com/support/index.html first before making an appointment.

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My IPhone will not turn on even after performing the 2 button boot, no battery indicator, any thought? Thanks R-

Richard Somerville | Aug 26, 2019
Leasa Jones | Aug 26, 2019

Your going to have to take it into Apple because that happened to me and we did everything to resolve it but they had to replace it.

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I got a confirmation from Apple about confirmation of a yearly subscription to Spotify which I never subscribed to. How did this happen?

Angelina Castro | Aug 26, 2019
Charles “Azi” Jacobson | Aug 26, 2019

Maybe somebody with access to your credit card did it, you should just call apple and explain the situation. From my past experiences with apple I am sure they will refund you and cancel the subscription.

Do I need an appointment to sync my iPhone to my iPad? Thank you.

Eileen Trainer | Aug 26, 2019
Abdul | Aug 26, 2019

It's better to call ahead to make appointment you'll be seeing much faster than walking in the store walking in the store maybe was out in a two hour wait depending on how packed the store is so I advised to call first

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Is there Samsung phones available Or just iPhone?

sardar jalali | Aug 26, 2019
Jignesh K Rita | Aug 26, 2019

Of course not.. It's an Apple store

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WHAT IS COST FOR REPLACING CAMERA LENS ON IPHONE 6S

David Kleinot | Aug 26, 2019
Lorenzo Mapp | Aug 26, 2019

They do no repairs at the Apple Suburban Square they only replace

Would I be able to pick up an iPhone 10s from your store today?

shohreh amini | Aug 26, 2019
Navkiran Kaler | Aug 26, 2019

No

Where can I get a clear cover

PD Stephens | Aug 26, 2018
PD Stephens | Aug 26, 2018

Found one in Apple store

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Do you really not want to sell the Iphone6 battery at the discounted rate? I have been to the store 3 times! Every time, I have been told the wait is 1-1 1/2 hours. I left.

Monique Braxton | Aug 26, 2018
Kevin German | Aug 26, 2018

Switch to Android. Customer service is better

Does this place fix crack iPhone X screen?

Hoang Tran | Aug 26, 2018
Steve Gotzler | Aug 26, 2018

Yes

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How can I get an appointment for the Genius bar? When I try to make an appointment on line they insist that my problem can be handled over the phone. I want to go in, not talk over the phone.

Pearl Elias | Aug 26, 2018
Slim Shady | Aug 26, 2018

Sometimes it's best to handle certain businesses over the telephone just so you can get a person's name that you spoke with so when you do go there just tell whoever you speaking to that you spoke to that person and they said whatever because online they can play dumb found it and say that you never never made an appointment that could happen good luck to you enjoy yourself

Someone already asked this question, but the answer was not helpful. I would like a more helpful answer to the question: How do I make a Genius Bar appointment online? The website keeps redirecting me to other forms of customer support.

Rabbi Lisa Malik | Aug 26, 2018
Navkiran Kaler | Aug 26, 2018

Just walk in to the Apple store, tell them you have issues with iPhone or macbook or whatever apple product you have. They will tell you to wait 20-30 minutes and then they will call your name and start working on your device.

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Do I need to make a appointment to buy and set up an iPhone?

Shirley Fink | Aug 26, 2018
Dominique Bellino | Aug 26, 2018

No just go in there tell somebody what you want and if they are busy they will give you a time but if not they will take you right then

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Do Applegate replace lost or stolen phones

BENIDITO KING | Aug 26, 2018
Dee Tran | Aug 26, 2018

I don't know. Does the individual have lost/damage insurance?

How do I reset my Apple I.d.?

Richard Gash | Aug 26, 2018
Lorenzo Mapp | Aug 26, 2018

Go into your settings hit your Apple ID iCloud iTunes and the password and security comes up you change it there

I am taking Recording Songs with Music Memos and Developing Your Sound classes at the Apple Store and was wondering do they supply a device to use or should I bring my ipad?

Michael Corsi | Aug 26, 2018
David Moskowitz | Aug 26, 2018

Probably bring your own but... If you want a definitively answer, call the store and ask. Note: answers are provided by the community with no official representation of the establishment.

Do I have a scheduled appointment on Monday, April 12 for help setting up my new IPad at 1:30 and a class at 2? My wife, Marion (Marny) purchased the IPad from Nate on Wednesday, April 11.

PETER N. WALSH | Aug 26, 2018
David Moskowitz | Aug 26, 2018

Note: answers are provided by the community with no official representation of the establishment.

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I'm looking to purchase a refurbished iPhone do you sell them in the Ardmore store

Jane Magee | Aug 26, 2018
David Moskowitz | Aug 26, 2018

I know you can get refurbished products, including iPhones, from Apple's website; I don't know about the stores. Note: answers are provided by the community with no official representation of the establishment.

Do I need an appointment for moving contacts and pictures from iPhone 4 to iPhone 7? .

A Google User | Aug 26, 2018
Grandpa's Garage | Aug 26, 2018

There is no appointment necessary to get help, although there will usually be less wait time if you can schedule an appointment, online or by phone. Best wishes to all.

How do you book an appointment with Genius Bar?

carliss egan | Aug 26, 2018
David Moskowitz | Aug 26, 2018

Go to the website, find the store, pick your date & time. However, if you can't wait, you can also walk-in, tell an employee & wait to be called.

How do I make an appointment?

Stephen Joyce | Aug 26, 2018
David Moskowitz | Aug 26, 2018

Go to the Apple store website. You can search for a store near you and make the appointment.

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Got the new battery in IPhone 6 last week. It’s actually worse than the old battery... anyone else having this issue? Also how can you directly call the Apple Store?!?!?!

Celia Pretter | Aug 26, 2018
David Moskowitz | Aug 26, 2018

Take the phone back to the Apple store & tell them about the problem.

Do I need an appointment

John Bullock | Aug 26, 2018
David Moskowitz | Aug 26, 2018

Need? Not strictly! If you have time & can make one in advance, do so. If it's more emergency, then take your chances & walk- in.

please , I want an appointment for tomorrow Thursday, February 22, 2018 to fix the drained battery of my Ipad air 2

Kay Onafadeji | Aug 26, 2018
David Moskowitz | Aug 26, 2018

Walk into the store and tell an associate that's why you're there. Note: answers are provided by th community, not the establishment.

I would like an appointment

Allen Wambach | Aug 26, 2018
David Moskowitz | Aug 26, 2018

Try the website first. If one isn't available at the date & time you want, then walking a few minutes before, tell an associate & wait. Note: answers here are com the community, not Apple, Inc.

can I make apt for Thursday to have my ipad first gen updated

Frances Neal | Aug 26, 2018
David Krueger | Aug 26, 2018

The iPad 1st gen will not allow updates. Apple has locked the older gen devices out of new IOS.

I would like an appointment today at 5pm

Suzanne Kane | Aug 26, 2018
David Moskowitz | Aug 26, 2018

Try the website, to see if there had one available. It not, Walk-in about 30-minutes before, let an Apple employee know & wait.

Can I bring my iPhone 6plus in today for service?

E. Lichtenstein | Aug 26, 2018
Czar Putu | Aug 26, 2018

You might be attended to ,but in order to avoid the long wait it's expedient to have your visit schedule...

I need a appointment to check out my iPad it is acting crazy.I need it at 1:00

A Google User | Aug 26, 2018
David Moskowitz | Aug 26, 2018

If one isn't available on the website, then walk into the store about 20 to 30 minutes before the time you'd like the appointment. They do take walkins and you're likely to be handled by 1 PM.

Is an email from iCloud saying my account has been locked real or is it a scam to get my personal account nformation?

HORSEWHISPERER | Aug 26, 2018
Jeavon Johnson | Aug 26, 2018

You Can call Apple customer service to find out or try logging into you iCloud account yourself to see if it actually locked.

I need to get an iPhone case. Do I need an appointment?

Denise Prentice | Aug 26, 2018
David Moskowitz | Aug 26, 2018

Nope. Appointments for service (& related) issues only. Though in reality, if you can't get a convenient appointment, you can walk in for that, too.

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I would like to make an appointment

Pat Miele | Aug 26, 2018
David Moskowitz | Aug 26, 2018

Getting an appointment can be frustrating -- particularly if the matter is urgent. This store also accepts walking for advice, too. Just be polite about it when you get there.

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My iPad keeps jumping around as if being touched by an invisible had, why does it do that?

Black Cuckold | Aug 26, 2018
David Moskowitz | Aug 26, 2018

Walk into the store & show your iPad to someone at the genius bar. They should be able to get you running normally.

Do I need an appointment to have my screen protector installed by the store ?

Francis Zaborowski | Aug 26, 2018
David Moskowitz | Aug 26, 2018

Helpful but not strictly required. Walk-in and ask for help.

Can I get an appointment for Mac training on Sunday Oct 22 in the afternoon, for me and my wife? Gary

A Google User | Aug 26, 2018
David Moskowitz | Aug 26, 2018

Check the website. You can sign-up there.

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