They can help you at the store.
You might need to call the APPLE store . They're very helpful. I had the same problem and with Google help by setting an appointment for me. I was able to meet with them and what a great help they were.
You would have to make appointments with Apple store. Depending on your issue they might taking you but someone like this make appointments
I never received an answer. I was very disappointed after waiting so long. I never received..
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