Sheraton Grand Chicago

Category: Hotel in Chicago, Illinois

Address: 301 E North Water St, Chicago, IL 60611, USA

Phone: +13124641000

Reviews

Jacqueline Aquino

Aug 1, 2022

We had a wonderful stay thanks to Suzanne. We celebrated our engagement and she made everything Perfect. The hotel has one of the best views of the river and the location is excellent for touring the city. Martín from the restaurant had very good attention with us. They all treated us wonderfully and made us spend one of the most unforgettable nights of our lives. Thank you

Jacob White

Jul 1, 2022

Perfect for work conferences. Comfy bed, mediocre pillows, great location and really freaking loud plumbing. So loud you won’t have to set an alarm because you will hear the 8 rooms surrounding you above, below, side, and diagonal get up pee and start their showers. Don’t book here for a relaxing vacation as you be awakened by all the working stiffs. Also the pool is indoors which I’m sure is great for families in winter, but in summer makes you drool over beautiful outdoor Loews pool next door.

Amine Beydoun

Jun 21, 2022

The receptionist Kelli is outstanding. Her smile radiates through her mask, making you feel welcome hundreds of miles away from home. Oh and the hotel is great too. Clean rooms, excellent location. Looking forward to my next stay.

S L Adams-Guess

May 25, 2022

Beautiful hotel, centrally located with amazing views! This was my first stay at this particular hotel, but definitely will not be my last. The check-in process was quick and efficient and the service at the front desk and throughout the multi-day stay was well above average. "Ask and ye shall receive" -- they honored my preferences around room floor and view and it was simply breathtaking despite the gloomy weather.

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Questions & Answers

Is there an early check in at this hotel?

Suzanne Vanderhyden | Jan 3, 2019
Danielle DaCosta | Jan 4, 2019

Yes, just call the front desk & ask them. Unless they were completely booked the previous night or you had very specific requests, they will do their very best to check you into a vacant room early.

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I have reservation for 5 Nights (09/21/2019 - 09/26/2019), do you have Parking Discount Rate for the entire stay?

DIEU NGUYEN | Jan 3, 2020
Tahseena Kahn | Jan 4, 2020

No discount! It's $59 per 24 hours if you self park. Valet is $69. That area is double priced for everything. There are several parking structures that are cheaper. You can also use uberx for 4 people. It's cheaper than $59 a day at the hotel.

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How much is parking when you have reservations at the Sheraton grand?

Valeria Castro | Jan 3, 2020
Joshua Brierly | Jan 4, 2020

$59 self park, $69 valet, each per night

do you have blow dyers in your rooms

Lucille Gengler | Jan 3, 2019
Jayesh Bhagat | Jan 4, 2019

Yes.

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Possible to leave a bag at bell desk a day before check in?

Lucy Leety-Wheeler | Jan 3, 2019
Karim Yasin | Jan 4, 2019

yes

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is there a refrigerator and or microwave in room?

Michelle Williams | Jan 3, 2019
Erle Gooding | Jan 4, 2019

You can request fridge not sure about micro

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Is there a coffee pot in the room?

Annette Oppe | Jan 3, 2019
Matthew Probelski | Jan 4, 2019

Yes, with the hotel style coffee bags you use for the grounds. Strong but good, Starbucks brand.

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Do you have to pay for parking

Juanito T | Jan 3, 2019
Chris M | Jan 4, 2019

Yes, and if parking on the street be aware that some street parking availability changes depending upon the day and time of day and some streets may change direction as well.

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whaat is the breakfast like and how much does it cost

Marco Pocyntyluk | Jan 3, 2018
DeDe Monroy | Jan 4, 2018

We were gifted with access to the 33rd floor that provided breakfast. It was a serve yourself with: Greek yogurt, fresh diced fruit, danishes, granola, cereal, boiled eggs, hot oatmeal with toppings, coffee, milk, juice, tea, canned soft drinks and water. I believe to purchase breakfast, it was $26.

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Is this a Hilton or Marriott hotel

REDCITY CINO | Jan 3, 2020
Jamie Foy | Jan 4, 2020

Marriott

Can I park and go in and out

Del Abnet | Jan 3, 2020
Ronnie Hopkins | Jan 4, 2020

I believe self parking is pro rated if you are only visiting.

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Is it possible to request a certain room number a day or so before you arrive?

Atlene Bartolino | Jan 3, 2020
Phil Donnelly | Jan 4, 2020

If the room is available the front desk should be able to accommodate call them in advance

Is there a hotel shuttle from Ohare ?

Lawrence Manus | Jan 3, 2020
M T | Jan 4, 2020

You can take the blue line to downtown and uber to the hotel. $5 for blue line and $6-8 for uber. I inquired about shuttle..$30. I ended up sharing an uber with friends i ran into.

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I was wondering if you have a lost and found department, and if so, how do I contact it?

Christina Matthews | Jan 3, 2020
Mcguire Tabby | Jan 4, 2020

Yes they do and you call the front desk they will help they only hold stuff for 30 days

Hubby at meeting all day...is there anything for me to do near hotel?

Linda Alonzo | Jan 3, 2020
Manuel Dos Santos | Jan 4, 2020

You can walk near the hotel. Chicago is a beautiful city.

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How much is parking

Tim Burman | Jan 3, 2020
Tina Tranfaglia | Jan 4, 2020

For our conference, we were told it would be $69 per day for valet parking. You can self park for slightly less, but there are garages within walking distance for far less...use a parking app to find one.

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Does the business center have computers that are accessible for all guests?

Claire Malloy | Jan 3, 2020
Ruchika Arora | Jan 4, 2020

yes

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Is there a grocery store nearby?

Guy Belliveau | Jan 3, 2020
Peter L. | Jan 4, 2020

Target and wholefoods is just round the corner

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what airport is closest to the hotel

Josie Conte | Jan 3, 2020
Francisco G | Jan 4, 2020

Ohare airport

Is there a pool

Gucciest Najah | Jan 3, 2020
Dave Tarampi | Jan 4, 2020

Yes, there is an indoor pool available by the gym and changing rooms. It has views of the river and lake.

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I know the mini bar in rooms obviously is an extra charge. What about the coffee for the coffee pot or hot teas? Are those a charge too or complemtary ?

Sam Aken | Jan 3, 2020
Kelly Kolton | Jan 4, 2020

The in-room coffee and tea are complimentary.

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I have a reservation 20-24 Jan for a John Deere event (DwD), I have a question; do you have a tax to receive some order that I intend to buy and to send to the hotel?

Rodrigo GS Villela | Jan 3, 2020
Dennis Busch | Jan 4, 2020

Usually most hotels will receive packages that are sent to guests. The experience I've had was to call and inform them and provide as much detail as possible. Once a delivery arrived about 2 days before I checked in, they secured it until my check in date and had delivered it to my room the day of my check in

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I am planning on attending the Home Performance Conference show in March. Is there shuttle service to and from the air port?

Allen Stroup | Jan 3, 2019
Manuel V. | Jan 4, 2019

Yes

Do you have a refrigerator?

H Tina Setter | Jan 3, 2019
Manuel V. | Jan 4, 2019

It depends if you asked for one at the reservation

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Is strike over?

Carol Herbord | Jan 3, 2019
Sherry Pagels | Jan 4, 2019

The Sheraton stike is over. However as of 2 weeks ago, Hyatt and some Marriotts were still beating drums non stop.

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How large of a dog is allowed?

josh smith | Jan 3, 2019
Sara A | Jan 4, 2019

I saw a big dog entering the elevator while we were leaving

Do you have a Sunday brunch

Jimmie Nantz | Jan 3, 2019
Nikhil Srivatsa | Jan 4, 2019

Breakfast and brunch is handled by the on site restaurants. If you stay in a club level room you get the free breakfast in the club lounge

What time is check in at the Sheraton grand hotel in Chicago

Mina Khatib | Jan 3, 2019
Nica Cantero | Jan 4, 2019

Excellent hotel

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Attending a conference - are there mother's rooms?

J | Jan 3, 2019
Rafael W5BAI | Jan 4, 2019

Not that I know.

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What subway or train would we take to get there from Midway?

Allison Seeger | Jan 3, 2019
Chirinma Ezem | Jan 4, 2019

The red line. I suggest you take a cab though it is about 50 dollars.

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What's the best way to get from Midway airport to the hotel? We prefer not to rent a car

Cheryl Watson | Jan 3, 2019
Christine Gunzel Manatt | Jan 4, 2019

Uber or lyft both work great

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Is there a room that sleeps 6

Amanda Churchill | Jan 3, 2019
Jon Janzen | Jan 4, 2019

There are rooms for 5.

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What is check in time?

Brian Pite | Jan 3, 2019
Ken Molter II | Jan 4, 2019

4 pm

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What is parking rate? Can you go in and out of the parking?

Douglas Ensign | Jan 3, 2018
X Gkc | Jan 4, 2018

Try parking at Ogden plaza. You can book it online. You can take the elevator to the hotel from the garage

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How much is breakfast

Anita Huddleston | Jan 3, 2018
Roman Kureiko | Jan 4, 2018

Depending on what you're eating. Approximately breakfast is under $20

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Is there a VIP floor/lounge here?

A Google User | Jan 3, 2019
Bonnie Turner | Jan 4, 2019

Yes

2 year old children also pay the room

Griseila García | Feb 26, 2019
Florinda Garcia | Feb 27, 2019

No

Does the underground parking garage connect inside the hotel?

Cait McC | Sep 6, 2021
Lori L | Sep 7, 2021

Yes. Even the Ogden Parking Garage connects to the Sheraton.

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