The Estates at Horsepen Luxury Apartments

Sunny Lee

Dodged a bullet by not living here. The leasing officer promised a specific price point during the tour with written agreement. When I asked her to honor the price, she attempted to tell me that I was asking for a different monthly term leasing price and that the one I wanted was not right. The written agreement shows the specific month and price that we agreed on and I was asking for her to honor. The request was ignored. The written agreement explained that we would also receive a refund for the application fee as I am a first responder and my fiancée is a veteran which was not honored and now my emails are being ignored. Overall, worst customer service ever. Verizon internet does NOT service here do not believe them when they tell you otherwise. The misinformation and empty agreements was enough to turn us away. Edit: to the response... we locked in the pricing as we applied within 24 hrs of the tour date. We have it in writing of the agreed rate but it was not honored.

Amanda Slemaker

I really enjoyed living here, but they piled on serious charges during move out. Be aware that they rip the carpet up to assess the bottom of the carpet regardless of there being visible stains. In addition to the "carpet cleaning", they also charge you to replace the entire townhome's carpets. They are also way too overpriced in my opinion.

Eliza Arnold

This is the first apartment community I've lived since moving to Richmond and have been completely blown away by my experience. The Estates have an incredibly attentive staff and excellent customer service - always greeting you with a smile and treating your issues as their own. The apartments themselves have character and detail that you normally can't find in apartment communities. The amenities the Estates provide take everything to the next level! The entire property is very dog friendly, with dog stations every block or so as well as a fenced in dog park and walking trail. Not to mention the pool with beach side entry, which is great to have during these hot months. Full gym - so no more ridiculous priced gym membership! I can honestly say I was hesitant about moving into the Estates from the city and have been pleasantly surprised. I highly recommend these apartments and couldn't be more happy with my experience.

D. P.

Great place to live. Repairs are done quickly. Staff is very nice and helpful. Excellent gym, pool and clubhouse are among the amenities. Quiet neighborhood but close to everything. After a year we love it here.