Stop & Shop

Sandy Rentel

Been shopping here for years. But lately produce has been more expensive and not quite the same quality.

Zhe Li

Update: Shoppers beware -- In addition to everything else, this store overcharges you for meat and does not care. The picture should say enough about what is happening. I found the steak a bit smaller than what I expected, so I just casually checked the weight with my kitchen scale without thinking too much about it. It turned out that even with packaging, it weighed much less than the printed 0.95lb. I went to the store, talked to customer service, who let me speak with the store manager. The store manager was basically saying "ok I am aware of this" and did not even apologize. What a horrible place. If you think about it, I cannot be the only one being affected by this -- there is either a problem with their scale, or with the process they are labeling the boxes. Either way, there would be at least a few more customers who get incorrect weight on the labels and charged the wrong price. And it could even happen regularly -- who knows? Most of the shoppers probably never bothered to check the weight, or did not came to store to bring up the issue. --------------------------- The self-checkout system at this store is the dumbest I have seen at any grocery store/supermarket, and it has been such a frustrating experience that sometimes I would just avoid the place for this reason. 1. Their inventory management is a mess. Too many times you scan a barcode, you immediately get "help is required for this item" message and you can do nothing but wait for an associate to come and help. Usually it turns out that the bar code is NOT REGISTERED for some reason. WHY? Isn't your store supposed to do that? And I would be told that I should use the 4-digit code instead. How would I even know which products should be typed in instead of scanned? To make matters worse, sometimes I would direclty use the 4-digit code I happen to find on a sticker, but they are not valid, and I need to instead scan the barcode instead. Come on. 2. Similarly, many products cannot be found in the system when you do "search", which is a real headache if an item happens not to come with a sticker (especially for fruit and vegetables). They put a list of 4-digit codes for some items on a piece of paper at checkout, but that does not include everything -- e.g. for dragonfruit which they have been selling FOR YEARS, it is not on there. Even when an associate comes, they may not remember the code, and they would physically walk to the place where the item is sold to find the code, or look it up in the system. 3. The checkout system complains about the slightest difference in weight and stop you from checkout even if you are not doing anything wrong. The associate would come over and find no problem at all for the 0.01lb difference in weight, and choose to ignore the warning. 4. To make all of this worse, an associate is often not available at the checkout area or is busy helping other customers who are facing the same stupid issues. And most self-checkout systems at other stores would allow a customer to set a problematic item aside and continue the checkout process, but here, nope, you must stop and wait. At least half of the time I use the self-checkout system, I would be interrupted by a non-issue which must be resolved by an associate. I have never had so much trouble at self-checkout at Walmart/Whole Foods/Kroger/Meijer/Wegmans etc. Has the manager of the store ever done a self-checkout here themselves? If so, how can they stand the system?

Christopher Murphy

Civilized without the pretentiousness wafting Whole Foods I like the place :, layout lighting staff a definite go to

Meghan K

This review is specifically regarding Marie, the Floral Manager, who is amazing! She did our wedding flowers this fall and they were stunning. She was very easy to work with and clearly an expert at what she does. Marie was also very thoughtful and upfront regarding price. In total we got 1 bridal bouquet, 7 bridesmaid bouquets, 7 boutonnieres, 2 corsages, 6 centerpieces, and 4 roses, and were way WAY under the $500 we budgeted for wedding flowers. If you're looking for gorgeous wedding flowers on a budget, Marie at Stop & Shop on Old Connecticut Path in Framingham is your go-to!