Optum - Airport Plaza

Elaine Deville

It wasn't a good experience. I feel the Dr. in question showed no empathy for the patient. You call and call a/c medication isn't working. No response. Make appointment and it's cancelled 2x. Time to move on.

Gan Luong

I had a horrible experience with Health Care Partners (HCP) Dermatology department. I went for a check up on March 9th 2020, and three months later, after multiple calls and multiple request from my specificity pharmacy and myself, HCP still has not sent out my authorization for my medication. I called them again this morning on June 9th, and guess what, they still haven't sent out the authorization for my medication. I should have stayed with Long Beach's Laser Skin Care. So disappointed with HCP.

Alex

First pregnancy, first visit Dr. Wilson only saw me for 5 minutes, never got my welcome packet until 3 months into pregnancy explaining the dos and don'ts of pregnancy. Her assistant Diana claimed she never got a single one of my messages when I called once a day for 2 weeks straight about the paperwork they were supposed to give me on my first prenatal appointment. My test results came back positive for an infection and this office had known about it for over a week but I did not get meds until I finally got ahold of the office supervisor Erika who told me I need to pick up antibiotics asap. At my 2nd prenatal visit Dr. Wilson didn't even mention the infection I had, I asked about it if they will let me know if its cleared up and she said "oh you had an infection?".... did you never look at my test results?? Got a horrible vibe from her assistant Diana who was emotionless and just stares at you when I brought up how many times I had to follow up for them to send my maternity 21 test they kept claiming they sent but didnt. After my first visit I kept calling to ask about the tests she sent and the office said Dr.Wilson has not entered any notes or labs into my chart, even 2 weeks after my visit she still hadn't entered any labs. I would have also missed the prenuchal screening if I didnt call the office every day to follow up. The office staff was very rude especially Tatiana who was so condescending and annoyed with me when I kept following up when no one was getting back to me. Go to Douglas Memorial Health Care if you want a responsive doctor office who will do their job in making sure you and your baby are healthy. Even getting my records transferred to the new office required 4 calls because they only sent bits of my information instead of everything requested. Last call I received a condascending laugh from Janet and she hung up on me, because I asked they send all lab results originally requested when they only sent doctor visit notes. Horrible experience.

Lizeth Camacho

Very well mannered staff. Clean facility. It's a 20 minute drive for me but I don't mind the staff here are amazing. I love it.