Ross Ridge Apartment Homes

B K

Roaches, Bedbugs, and Brown Recluse Spiders My apartment unit had the above mentioned pests. I moved out in less than week. Couldn't check the apartment beforehand due to COVID. The rental office kept my 1500 dollar security deposit and sent me to collections for another 2k.

Daysha Reid

DO NOT MOVE IN HERE ! Worst apartments ever. Tracy has poor communication problems I have asked for the corporates number multiple times because she doesn’t want to deal with the issues regarding to my apartment. I have been being charged for two renters insurance for two apartments and haven’t been refunded my money. Mind you we had to move out our first apartment because of big roach problem which Tracy blamed us for bringing in. Maintenance is terrible they come on their own time and is in a rush when they are trying to fix something also mind you that they never fix it completely. Our mail key was broken and I gave it to Jasmine which she said she would give it back to me fixed which has never happened and I haven’t touched my mail ever since I moved in. We have a mouse problem which nobody seems to do anything about. There are stray cats that sleep on top of my car (which I have video proof of). I have told the maintenance that the water is freezing cold and they don’t seem to take it serious because they don’t care and it’s “out of their control”. Another problem is our door knob keeps coming off and they are saying it’s because we are tugging on it too hard but they are not putting the door knob back properly and I had to call maintenance 3 times before they could even come because they didn’t think it was an “emergency”. Also we had a big gas leakage in our apartment which maintenance wouldn’t come because they didn’t think it was an emergency at first but ended up making us leave the apartment and called the fire department. Another is we had our ceiling fall in because upstairs had their whole kitchen flood and maintenance said “they didn’t think to check the downstairs people” which made our walls ducked in and brown which all they did was paint over it.( I have pictures). We are paying too much money for a disgusting broken apartment. I have had so many issues with this company and apartment it is ridiculous this is the worst first apartment experience I’ve ever had and I wish I never signed the lease. I am glad I am moving out. The service is terrible and the apartments are disgusting and nothing like what the pictures look like. There are more problems we have had but that’s just some that I’ve decided to share because this is terrible. Tracy should be fired and she needs to stop talking and treating people the way she does. I am getting my lawyer and there will be consequences. Also I want to add that nobody answers your calls when you call the office they ignore it and sit there on their phones doing nothing.

Addie Mason

Great starter apartment- it does get old pretty quickly, however. My boyfriend and I lived here for almost 2 years and we had a great experience (for the most part)! We moved in young so we appreciated to have a clean neighborhood with friendly staff. The place I lived before here looked much better, but the maintenance and staff didn't care as much as this place. Its quiet too, except for the police and ambulance alarms but that's because it's across the street from both places. As long as you are polite, the neighbors are mostly polite. And if they aren'y overtly polite, they usually just mind their own which is great too lol. We are a pretty lax couple, so I can understand where the negative reviews are coming from but weighing the pros and cons between ross ridge and where we almost lived, this place was a blessing. Now we are in a much better place all-round, but I cannot express how lucky we were to get this place. I recommend the top floor, as we never saw roaches or mice. Also if you hate cats, you might hate it here because stray cats are everywhere!

megan emerson

I'm currently living in Ross Ridge never really had a big issues its always small stuff like maintenance taking there time to fix things. Or problems with my laundry room I feel like for the amount I pay in rent we should have upgrade everything and washer and dryer in the apartments. There is a few good things I can say about my stay here I NEVER SEEN A MOUSE but maybe that's only because I'm on the 3rd floor MY BUILDING STAYS CLEAN and also the rooms are pretty big . I can agree the apartment are nothing like the models with the upgraded everything.