Neobits Inc

Richard Nielsen

Shipping took long enough that I emailed them asking when it would be shipped. It wasn't a large order but I needed it right away and they're only 65 miles away. I'm probably a one-time customer after this.

Mindy

I had a great experience with Neobits. Product was received in good condition and as described.

Zoe

Bait and switch scams. Shipped me a completely different product that was cheaper and had a completely different item # and claimed correct item was shipped even after photo proof. They sent me an invoice and penalized me for 20% restocking fee even after telling them 3 times they shipped me wrong item. They refused to process return unless I sign a waiver to agree to the 20% restocking penalty for sending wrong item. This is illegal and fraudulent. Reply to owner: I've already been dealing with P. Stevens for almost 2 weeks now back and forth sending pictures of the incorrect item shipped to me and what I ordered and 4 times now she has denied and said correct item was shipped and penalized me 20%, now the excuse is incorrect stock photo when even the item description is the same as photo. Again and again my problem has been denied and rejected even after I've provided more than enough photo evidence to prove I was shipped something I didn't order. I paid $107 for an $88 case and $19 for Shipping. I was shipped the wrong item and CS replied back with an RMA invoice that would credit me $70 after 20% restock penalty. And that's not including the $19 I would have to pay to ship this back to them to get the credit. So after paying $107 I got the wrong item I did not order and would have spent $56 to have nothing but shipping and restocking penalty for merchant sending me wrong item. $56 spent for merchants mistake, no computer case, lots of frustration dealing with CS and time spent to ship it back. If this merchant was in any way decent, they would have sent me a shipping label to retrieve this item I did not order and refund me the full $107 I paid and an apology.

Advanced Broadcast Solutions

My company had a urgent request and needed a item overnight. Without any problems I ordered online and then I had to request to have the order changed to overnight early am delivery. I received an email right away confirming my request and received tracking before the end of the day. Product arrived first thing in the morning. Customer Service and the Shipping department did a awesome job coordinating! Thank you!