Hertz Car Rental

Davina LeGrande

Notified just minutes before pick up that they don’t have a car available. I don’t understand why you charge someone when there’s not a guarantee for car. Highly disappointing. Not blaming customer representative Brett who I’m sure it isn’t his fault but this just doesn’t make sense to me.

Steve Huffman

Run the other way. We had a minor ding with our car and our insurance company (for God knows why) deals with Hertz. My wife signed a rental agreement with Hertz in Burlington, N.C., not knowing the fine print stipulated no pets in the rental car. The rental agent never mentioned our two small dogs weren’t allowed in the car, only that the gas had to be filled to the same level at which it was rented. (Do you read the fine print in a rental agreement? Neither do we. If you’re renting from Hertz, you better, and bring an attorney, too.) My wife returned the car. No one was in the office. My wife called the number on the door and left the keys on the desk as she was instructed. The next day we received a call saying there was dog hair on the back seat and we were being assessed a $175 cleaning fee. Hertz apparently doesn’t clean its vehicles before renting them, unless the previous renter pays for the cleaning. The agent initially said we’d have to come by and vacuum the vehicle. When she found out we were en route to do that and save a $175 cleaning (robbery) fee, she decided the car had to be “detailed” (huh? Why not charge for a new paint job, too?). These people are thieves.

Gavin Beers

I reserved a car for four days as my vehicle was in the garage. Price all in was $176. I arrived to pick it up and the lady told me it would be $134 per day for the compact car. I told her of the prie quoted and she said there was nothing she could do. I called her manager and she found the reservation at $176 and then proceeded to say the price was nos $225. I refused the car as I preferred to make do with help from my children rather than be messed about like this.

Stephanie Valenzuela

We scheduled a rental car with our insurance due to my car Being in the shop worked on. We called three hours prior to make sure the car would be available for pick up. When we arrived the car was NOT ready and the person upfront Didn’t seem to be having a nice day. After a 45 min wait the car still had to be freshened up so it took us around 1 hour total to pick up a rental car which should have been ready when we arrived. Two days later the car started to give warning alerts that the car required maintenance and needed to be taken into dealer. When I tried to take it back to the closet dealer in order to adobos the same experience in Burlington NC, every hertz I tried to take the car too was no longer in business. Word of advice I hope State Farm moves their rental business else where and hopefully you do too.