san mateo apartments

Amanda M.

Just waiting for my contract to run out. Nothing here works. Everything is run down, laundry facilities, work out room. Takes maintenance 2 to 3 visits to fix a (simple) problem. My rent spiked over $130 more a month yet there is not one thing to show for it. Take your money somewhere else and at least get what you pay for.

Cloyce Mani Bisshhh

They were very easy to get into during the pandemic and on such short notice. Staff is amazing!! Me and and my son got locked out on our balcony one day and my husband was at work and I had the dead bolt locked too. One of the lady’s came and threw us cold bottled water to drink while we were out there. The maintenance guys came with a ladder and tried to shimmy the door open first. It was the middle of summer so crazy hot but they were still very kind and very patient. They tried their hardest to get it to open but couldn’t so ended up having to break a bedroom window. The very next day, first thing in the morning a guy came to replace the window. They called for the repair themselves and though they said we would have to pay for the window we never seen that bill. The only problems we had there were that there was no screen on our balcony door and the A/C didn’t do a thing to cool the living room. The only room that ever felt super cool was the hall bathroom. But again, we were in urgency to move in as quick as possible so they probably just have the time to fix it. All in all, they were a very good place to be.

Cristina Lopez

I lived at this apartment complex 3 years ago and I am happy to say I am back. Claudia, Ryan and Patsy where there to answer any questions I had prior to my moving date and where there after as well. Their contact-less move-in process during the pandemic was so smooth and well planned. I noticed there were a few things that needed to be updated in the apartment during the walk-through but maintenence fixed it within a day!!! This is no surprise to me as they've always been this fast. I-10 is close by and everything you need is 5 minutes away. This is indeed the best complex around and you get your bang for the buck. Thank you, San Mateo staff!

Christina Alemany

If I could give zero stars I would. We've been in these apartments for about 2 years. The first year we didn't really have problems. The second year all we had were problems, maintenance wouldn't fix anything or they'd take forever. Our neighbors apartment was broken into , by one of the maintenance staff. None of the residents were notified! The staff play dumb, act can't do their job, they lack customer service skills. They're horrible when it comes to military families. DON'T, I repeat don't live in these apartments.