TDS Fiber

Sun Through the Clouds

I am sorry for those that have had trouble but our install was great. Our installer Caleb was patient and professional and got the job done even though he had some challenges getting through our walls. We had a brief neighborhood wide TV outage this morning but the Internet has been stable and fast. And we cut our bill by 50% compared to Spectrum.

Allen hunter (PureChaos20)

TDS customer service should be ashamed of themselves. After 2 years of patiently waiting on the pre-registration list for TDS Fiber to connect my home to their internet service, a crew was finally sent out today to install the lines. After they were finished, I found that my current internet cable into my home was damaged, leaving me without internet in my home. I tried calling the TDS office to see when their internet service would be available and after 45 minutes waiting on hold, I instead drove into their office to speak with someone. I was told that TDS Fiber internet service would not be available to me for another 2 whole months. I was very rudely informed that TDS would not send out a crew to repair my current internet connections and that I would have to wait until September for any internet at all. On my way home, I found the crew that had installed the cables into my home, and when I asked if they could come back and repair the connections they damaged I was told to kick rocks in a very rude manner. I own an internet based business that I run out of my home, and I signed up for TDS Fiber in hopes that it would make running my business easier. Now I am in jeopardy of not being able to operate my business at all. I am now in contact with my current service provider to see what can be done about the carelessness and indifference shown by TDS Fiber.

Mat Shryock

6 months later and I still have the "installed" cable laying in my front yard. But I'm sure it's fine because they've closed multiple help desk tickets and have told me it'll be fixed next week for the last 4 weeks. Unacceptable job and unacceptable customer service. Mind blowing how these guys are still in business. edit: I can't reply to their reply but will update if anything ever comes out of their response. Edit: they never reached out and another month later I've open multiple complaints that's keep getting closed and they still haven't buried my line. And no, the ground isn't frozen. It's 80 degrees out. Edit: last update. Ziply came in and offered to fix everything and had the cables buried and service running in under 48 hours. Use them instead. I also talked to TDS customer service again and have to pay an extra month on the way out. Apparently they feel bad service and 8 months of an incomplete installation is worth even more money when it's disconnected. In their defence it's worth substantially more to me now that's it's turned off.

Dani True

Not sure if it's common practice to have your door to door salesmen come three times in the span of one week but it sure has insured I'll never use your services. And if it IS company policy to harass people at their homes to buy your product I hope you're paying the salespeople great, because while I was very curt with the man at my door I'm sure there's plenty of people who won't be as nice. Also you could save money on flyers if you didn't leave one at my door three times a week.