Verizon Authorized Retailer - Russell Cellular

Theodore McCleary

DECEPTIVE OR BADLY-TRAINED STAFF: I recently switched over to Verizon following a promotion that a salesman told me about. I was lead to believe that trading in my phone would take 800 dollars off the balance off the new phone. Sounded great to me, only owing 400 bucks on a 1200 phone. The salesman was explicit, "You'll only owe 400 dollars, you can pay that off and your phone bill will be nice and cheap and you'll have a brand new phone." I took the bait and signed up. He told me it would take a couple months for that to appear on my account, no problem. I even swallowed a $175 bill for the first month, expecting to be getting a good deal. Fast forward a few months, and my balance is still over 1000 on the new phone. I chat with Verizon directly and they tell me, no you get MONTHLY credits, and if you pay your phone off early, you lose all credits for you trade-in, go pound sand. I'm both livid and ashamed for being so easily duped. Do yourself a favor and read the small-print, this is both a store and a carrier that takes full advantage of it. I feel deceived.

Lendell Allen

Matthew made my day, great talking tech with him. A great person to have on staff.

selkieboat

The staff was extremely helpful and knowledgeable. They were able to answer all our questions, and worked together as a team. They were very positive and polite with all of their customers. I recommend highly.

Darlene Patrick

I don't even know why they have this office open. Covid-19 or not. I've been in here twice and both times they told me just go call customer service and I'm not going to spend an hour and a half on the phone to remove one device from my plan. The website is impossible to navigate. I'm going to Augusta thanks for nothing. *Edit* Your response is invalid and not customer service centric. I asked when I walked in if I needed to make an appointment and was asked what I needed. I needed help removing devices. You sat there 2 feet from someone with new Jersey plates and no mask on either of you. You said "I don't even understand their bills, call customer service" why are you open?