The UPS Store

Julia C

Please answer your phones. I have been trying to get in touch about a package being held at this location but no one answers the phone. Called UPS customer service and they refuse to hold my package for 2 extra days. I bought a UPS membership just to have a package held at this location while I was out of town. No one told me they only hold packages for a week. What a waste of money. I am so disappointed. They also refuse to let me send a friend to pick up the package on my behalf so I'm completely out of luck.

Terry Cho

2 weeks and still stuck at label created. This seems to be a common issue at this store. Either this location has the worst pickup drivers who never scan or they are stealing / losing packages. Thank God I have a delivery receipt for Amazon. But I would seriously AVOID this store as I have never has issues at Staples when I dropped off a package.

Daehan Lim

Melissa and UPS staff was one of the best experiences I experienced at a packaging. They were quick, responsive, personal, and caring with my package. Please ignore the other reviews because it was certainly the experience I never had and would never expect from Melissa and other UPS staff at the store.

Erica H

There is a lady who works behind the window who is always very kind and professional. This almost makes up for the woman who often come ups to the line to try to speed things up by answering questions. Her answers feel rude and are very short when asked a maling question about price or delivery time or different options. She will cut people off mid question with a condescending tone and not include some of the options. The lady at the window ends up answering the questions anyway because of this.. so, so much for crowd control. Also, many questions arise because package prices are not labeled at this location and you have to wait in the always very long line just to find out the price of a shipping container. The desk clerks are very noticably overworked because UPS chooses to hire less employees and save money. There are always empty windows here and only one or two workers behind a desk at a time. Also, there are a lot of cute cards and stamps at other locations. You won't find them here. The atmosphere is more like a city bus terminal than a post office.