Haven Apartments at Orenco Station

Kathleen

Our apartment here is fine - it's definitely overpriced but most are these days, and if it weren't for the following situation I'd probably give it four stars. Before moving in, I checked out reviews online and saw one from 2018 mentioning frequent garage break-ins. I brushed that off, assuming if there was an issue with security it would have been addressed by now (four years later!), but that was a mistake. Our garage (along with at least one other) got broken into recently after just two months here. We had numerous items stolen, many with mostly sentimental value, like photos and family possessions that can never be recouped with an insurance claim. Some items contained very personal info, so now I get to worry about possible identity theft attempts too. At this point I learned that Haven is lacking in common-sense security measures, like security cameras or a nightly patrol of any kind, which to me is unthinkable for a community where the least expensive apartment is over $2000 a month. Additionally, it seems that the locks were known to be inadequate but this was not previously addressed. I've been assured by current on-site management (relatively new staff) that changes are being made to ensure better security going forward, but that doesn't justify why something that was an issue back in 2018 still hasn't been properly addressed. We were not issued any form of compensation for this, and my message to ConAm's corporate office, sent through their website over a week ago, still has not been responded to. Additionally, NO notice was given to the community at large about the incident, effectively leaving everyone in the dark. I know at least one other garage was broken into at the same time ours was, but I have no way to know if there were more, or if this has happened already since moving in and we just weren't made aware. Every other apartment I've lived in has sent out notices after significant incidents on the premises, so to me this seems like a bizarre practice that I can only assume is in place to prevent residents from seeing a pattern and pointing out that ConAm should be making appropriate changes after a single incident that indicates a lapse in security. The current on-site management seems decent and willing to make changes to prevent this going forward, and they are newer so I certainly don't hold them responsible for any lack of action before their time here, but I would have expected ConAm to make this right before now. The whole situation has left me feeling on edge and uneasy for the past couple of weeks. It leaves a bad taste in my mouth that there have been any similar situations in the past and that this wasn't addressed sooner. Again, everyone here is paying at least $2000 a month in rent - it would've taken a very small portion of those funds to increase security proactively after the first incident of this sort occurred. I'll update my review here if I ever hear back from ConAm.

Hannah Mark

The place is nice, but you will live here with anger. Besides the fact that there are lots of extra miscellaneous charges in addition to the rent every month (more than all my previous rental apartments, OK, that may not be a deal-breaker), their valet garbage collection service is ridiculous! I pay $15 a month for this service, so that garbages and recycles will be collected if I leave them at my front door. The collection starts at 8 pm, no way to opt-out. My neighbor literally sees the man finishes the whole building and left at 8:05 pm one time. That's also true in my own experience: For several times, I put the trash bag out between 8:00 and 8:10 pm, and it was not collected. It will be collected only if you leave one single clean small bag of trash at your front door. If you have any more than that, or some cardboard boxes that are nicely made flat and bundled together for recycle, sorry, most likely it won't be collected even if you leave it there for several days. I end up throwing the trash myself most of the time. No problem, the trash collection site is only a few steps away. But then why in the world I'm paying that 15 dollars every month? $15 is not a lot, but it makes me angry. It may not seem to be a big deal, but you will know what I mean if you move in: those small little annoying things destroy your good mood for that day. I'm moving out after my lease ends.

Jason Kordecki

Moved out on 8/31/2020. FYI for future residents they charge a flat move out cleaning fee so don't knock yourself out cleaning. Billing issue was resolved easily. Decently quiet place as far as apartments go. No sound through the walls. Some drunken shenanigans outside. Close to the TriMet, walking distance to New Seasons.

Ashley Neale

I have lived here for about 6 months and I really like it. The facility is kept up really nice, the staff is very welcoming, and it is very quiet. They have a modern style to all the apartments and the ceiling are very tall so it doesn’t feel too tight. The staff throws community parties with the residents. Just attend the Thanksgiving dinner party and it was very nice. There is a good sense of community here and would highly recommend. Also any services issues within my apartment where fixed in a timely mannner.