1-800-PACK-RAT

Monica Schiffman

I am going to add to the horriffic reviews. The begininng of the process was great, James Ownes got us a gret deale(getting a1 16 ft now and 8 ft later) xplained everything in great detail and set us up, could not say enough great things about the company. And that is where the fairy tale ends Text message cued me to call and find out window of delivery, what I was told and contracted for Saturday turned into a Monday with 2-16 ft containers, called spoke to someone who put me on hold a long while and told me she would follow up, well she didnt and got an emai confirming a Monday drop, well I then lost my mind. Called and got Josh, who btw was completly incompetent, hold was lengthy and no anwsers still, would call me back at 5(2 hours later). Shocking enough he didnt, now he could not drop a container on Saturday, and now not on Monday either, now it was Tuesday and he said it s because I cancelled that they could not hold the Monday date(WHAT!!!!!) I wanted to cancel and he said there was a $300 fee, and I lost it and he hung up on me. Called back and got Nathan who was a little more competent who recorded my story for posterity, He refunded me the whole amount. Through this I emailed the orignal James Owens who responded with I am sorry and that was it. The condasending I am sorrys for these two boys was further infuriating and meaningless!! DO NOT USE THIS COMAPNY!!!!! I called POD and got a delivery for Monday DO NOT ENGAGE with this company, you will be dissapointed and they cant be trusted!!

Jillian DiBiaso

They have quite the scheme going on, my husband lost his debit card and we had our storage on direct deposit. A few months passed and we hadn't paid, we were unaware that we didn't pay obviously, they reached out when our balance was almost 800$ telling us if we didn't pay they were going to sell our stuff. I asked them when the card declined the first month why didn't they reach out? Why did you let our bill become $800? Then the supervisor Courtney told me that I was lucky they called me then, that was their curiosity. I paid my bill because fortunately my husband and I had the money HOWEVER I can imagine how many people are not as fortunate to have that kind of money to dish out. Needless to say I paid and canceled. I dont like companies that take advantage of people and to let someone's bill get that high and call it a curiosity call is absolutely mind blowing and inconsiderate as a business. I will never recommend them.

R

This company cannot be trusted to show up. They no showed on the delivery date and did not call. I called them up to find out what happened and they said they called one, not both, of the numbers on file. I called my wife and she had no calls from them. I called back and they said they actually ran out of containers and rescheduled and did not call. I needed to use this weekend to pack and was stuck trying to find a different company right before the weekend. Look at 5he other reviews. This is not an isolated incident. Do not rely on 1800 pack rat. I guess I should have known better than to rely on a rat.

Danelle Barona

My truck was hit when pack rat driver threw their belt carelessly over pod. I had asked to move my truck first but their driver told me not necessary. Noe they not paying to get the damage fixed or responding. AVOID them if you want company that backs up their company!!