Days Inn by Wyndham Kansas City

Rebecca mckinney

Tammy Is the best manager I’ve ever ran into and She is always very helpful. I love being here Had a couple of times I came and room was occupied but they always fix it right away best customer service from Tammy! Clean rooms too for your price.

Kat Von Holtz

Can’t keep track of who is in what room! It is 5am and someone just tried to open the door cause they double booked the room! Then the from desk came down and knocked on the door to see who checked us in?! I DON’T WORK HERE! Apparently you don’t either! Update: was also charged a 50$ deposit (that I was not refunded) for the room which I have contacted the hotel numerous times and gone back in person. And some how every single time I called or went there was no manager there but I was always promised a phone call back... I’m still waiting... three weeks later!

Zach

I arrived at the Days Inn the evening of 24 September, which my room was paid for before check-in due to my online reservation. Upon arrival the entrance was acceptable, where Sandra was folding towels at the front desk. When traversing to the rooms I was provided, the exterior was so dimly lit it was almost difficult to make out the myriad of different bugs, roaches, and food(?) stains on the ground. The swimming pool cover had a puddle in the middle of it and trash on it as well, which looked like it had not been serviced all year. Upon arrival, the first room we were given had broken locks, doors, doorknobs, and the bed sheets were stained. When Sandra gave me a second room next door to the first, the beds had clearly been laid in already, the blankets were dirty, the room smelled like it had been smoked in ten minutes before we entered and some of the lights did not work. For a third time I went to the front desk asking for another room. Upon entering the third room we were provided there was no power in the room at all, and no lights worked. When I went to the front desk for the final time to ask for a refund, I was told that she had to get the manager, Bill Padel, but he “is drunk and an a**hole, so don’t expect much.” Bill came out of a back room behind the counter begrudgingly, in which he lives according to Sandra, and slurred his words our entire conversation and was clearly intoxicated. When I requested a refund he responded simply with, “no.” I have called this hotel back, with no appropriate response. I have called someone named Jay, who I was told would be able to help me with a refund, and he has not called me back either. Sandra was seemingly helpful with her knowledge of the hotel. She stated that the second floor is “usually where the nice rooms are,” after I complained about the first and second room. The third time I went back to the front desk I asked for a refund, which is when she told me “good luck.” She was friendly, but it was clear she was afraid of her manager and could do nothing to help me. The manager, Bill Padel, refused to check me out of my room the night of 24 September, the same night I checked in. I believe this to be a nefarious act by management to refuse my refund and keep my money for a room I did not stay in, because of the deplorable conditions. I did not stay at this hotel and I left immediately after being refused proper service by the manager and have still not been refunded. I asked specifically for paperwork that states I am checking out and I am entitled to a refund, and he refused. Professionalism was non-existent here and I did not realize Days Inn allowed their managers to be intoxicated on the job. I am disgusted and will never go back to this hotel. We travel monthly, and Days Inn has been ruined for myself, and my family by this “stay.” Additionally, I will share this story with my friends, co-workers, and acquaintances to ensure they are not met with same extreme contempt shown by management here.

Crystal McCoy

I was very dissatisfied, first off room was not clean and the toilet handle was broken which caused it to run all night. Bath tub wouldn't hold water, little nats in room. If it wasn't so late I would of asked for my money back. They say non smoking but there was ashes on the night stand. And no not in a ashtray. But at least it was quiet.