Address: 831 Lancaster Dr NE ste 173, Salem, OR 97301, USA
Phone: +18009346489
Sunday: 11AM–6PM
Monday: 10AM–6PM
Tuesday: 10AM–6PM
Wednesday: 10AM–6PM
Thursday: 10AM–6PM
Friday: 10AM–6PM
Saturday: 10AM–6PM
Self Made Productions
Was not impressed with their manager customer service, she should have just taken the day off because she was brief and uninterested in my concern. Real good at blowing customers out the door, thanks (sarcastically)
Danny Ingram
I would like to personally thank Comcast/Xfinity costumer service house calls team. Not only did you get to us in less than 24 hours, but after hearing how and why the cable had been cut, they fixed it free of charge to all three groups living in the triplex. KUDOS! Ya can't make this stuff up, this was way above and beyond the norms of customer service. May God bless and keep you.
Josh Shultz
My ping has been at 800 for a month now. Takes days to get ahold of someone in customer service and then they have to transfer you to someone else. Then the call disconnects between transfers. 6 hours later I get someone to help me. They can’t!!! I know more about networks than the person on the phone! No help to fix the issue. I miss being out in the country and having better connections than this junk in the city.
S. Kolbe
My apologies for not posting this review sooner. I wish I could give NEGATIVE stars... My late mother-in-law had a monthly bill of $243.00 a month for duplicate cable service and internet services she didn't use. So on her behalf. I called to remove these unused services and get her monthly bill reduced. As she was on a limited fixed income. I first spoke with a "Robert" and was offered a package for $110.00 a month, that was agreed upon. Sure enough the next months bill came for the same $243 amount. I immediately called customer service to find out why the changes hadn't been made. I spoke with "Sammy" who informed me the following; - They had no employee named "Robert". - They had no such $110 package. - I was sent a conformation email to confirm the changes. - Well "Robert" never asked about my email address or asked about a correct email address. - Yet, "Sammy" knew the email hadn't been replied to. But had no knowledge of the pervous call. Sounds "fishy" to me. They refused to prorate the previous months bill. So I of course, I called to cancel her service and due to covid made a appointment to return all the equipment to the local store in Salem. Even with a appointment. I was made to wait outside for 45 minutes to see a sales representative. All the while people buying phones were allowed in. Of course none of the equipment serial numbers matched from the 1st installation years ago. More paperwork / time. In closing I WILL NEVER USE THIS COMPANY'S SERVICES or recommended them...
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Xfinity does that so you have to update.
Right. They have their moments where they don't care. Unfortunately you gotta go in store.
Yeah, I don't know the number. Probably need to go there.
The store doesnt have a local number and never will. The reason for this is because if they did, it would turn into a call center. The reps would rather you go and talk to them directly.
Yes, you can. They should be able to handle that with courtesy and efficiency.
Make sure you get a receipt, otherwise If you don't they may charge you for the equipment. Even after you returned it.
Yes but its better to just order over the ohone and have them send it to you.
Someone hacking is possible.
Yes, from your TV by using your remote or using g your my account app.
Hardwire it
If you have windows 8 or newer, there should be a xfinity stream app, or you can just like the reviewer before said go to website, plug in your comcast username and password and your on way to watching movies and tv in seconds.
You'd have to go into the service center to get this fixed. It's an add-on they can add. I believe in some packages it comes included
Easiest way that I know us to use the guide, find the show, highlight it, then hit the record button. It should ask if you want a single episode or the series. This is what I do with the X1. Hope this helps.
Is the Wi-Fi working? If so, it's probably the computer, not the router. Turn everything off and unplug it from the power. Wait a minute, and plug it in and turn it all back on.
Try again in the morning . On their website it says closed tuesday.
Yes. I have cable, cell phone and landline thru them
No it should be up right when the power is back if not give them a call
Yes if Comcast is your internet provider
I think your phone has different speeds than your home device such as laptop
Mine is working as well I don't know you must have a problem with you always give him a call
This is a question for an Xfinity employee.
Because fox is fake news and they are using your device to watch you when it does that. Hehe just kidding!
The modem rental is extra. I pay around 50 all included.
You know its their job to pitch products and services that may be valuable right? Also they mighr recommend more than one product cuz it could be cheaper.
Call Comcast n see if you can make arrangements, there very understanding
You probably want another box. Depends on how good of a box you want. 10-25 per month...
Do what Baker says...
They are interested in money. That is why they keep showing same movies on 18 &19
Yes, name and address should be enough and maybe last 4 of your social
Just as Frances said, just go in, they will greet you at the door, take your name, and just wait to be called.
I called and was helped through the process.
They use a third party to buy your phone. Check their website.
Both Comcast and Xfinity work. I'm an employee and we accept both. :)
You could try deleting cache on the app and try again, if that doesnt work uninstall and reinstall it hope that helps.
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