Xfinity Store by Comcast

Category: Internet service provider in Salem, Oregon

Address: 831 Lancaster Dr NE ste 173, Salem, OR 97301, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–6PM

Reviews

Self Made Productions

Jun 4, 2022

Was not impressed with their manager customer service, she should have just taken the day off because she was brief and uninterested in my concern. Real good at blowing customers out the door, thanks (sarcastically)

Danny Ingram

Apr 25, 2022

I would like to personally thank Comcast/Xfinity costumer service house calls team. Not only did you get to us in less than 24 hours, but after hearing how and why the cable had been cut, they fixed it free of charge to all three groups living in the triplex. KUDOS! Ya can't make this stuff up, this was way above and beyond the norms of customer service. May God bless and keep you.

Josh Shultz

Apr 16, 2022

My ping has been at 800 for a month now. Takes days to get ahold of someone in customer service and then they have to transfer you to someone else. Then the call disconnects between transfers. 6 hours later I get someone to help me. They can’t!!! I know more about networks than the person on the phone! No help to fix the issue. I miss being out in the country and having better connections than this junk in the city.

S. Kolbe

Mar 2, 2022

My apologies for not posting this review sooner. I wish I could give NEGATIVE stars... My late mother-in-law had a monthly bill of $243.00 a month for duplicate cable service and internet services she didn't use. So on her behalf. I called to remove these unused services and get her monthly bill reduced. As she was on a limited fixed income. I first spoke with a "Robert" and was offered a package for $110.00 a month, that was agreed upon. Sure enough the next months bill came for the same $243 amount. I immediately called customer service to find out why the changes hadn't been made. I spoke with "Sammy" who informed me the following; - They had no employee named "Robert". - They had no such $110 package. - I was sent a conformation email to confirm the changes. - Well "Robert" never asked about my email address or asked about a correct email address. - Yet, "Sammy" knew the email hadn't been replied to. But had no knowledge of the pervous call. Sounds "fishy" to me. They refused to prorate the previous months bill. So I of course, I called to cancel her service and due to covid made a appointment to return all the equipment to the local store in Salem. Even with a appointment. I was made to wait outside for 45 minutes to see a sales representative. All the while people buying phones were allowed in. Of course none of the equipment serial numbers matched from the 1st installation years ago. More paperwork / time. In closing I WILL NEVER USE THIS COMPANY'S SERVICES or recommended them...

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Questions & Answers

How do I SPEAK with somebody other than your damned Machine? I have a line down in my yard and I cannot get a hold of a person to speak to and your damned machine does not give me any option close to this. Please help!

Josef Bacon | Aug 18, 2020
Tiger Reagan | Aug 18, 2020

Right. They have their moments where they don't care. Unfortunately you gotta go in store.

How do I call this store directly, I am getting nowhere with the 1-800 number.

Rhonda Hodge | Aug 19, 2018
Travis Smith | Aug 19, 2018

Yeah, I don't know the number. Probably need to go there.

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Do I need to returns cords with my equipment?

michele taylor | Aug 19, 2019
Janice Peterson | Aug 19, 2019

No I don't think so

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What is the number for the xfinity store on Lancaster drive in Salem Oregon I dont need 1 800 number I need local store number.

Anthony Gepford | Aug 19, 2019
Jair Sanchez | Aug 19, 2019

The store doesnt have a local number and never will. The reason for this is because if they did, it would turn into a call center. The reps would rather you go and talk to them directly.

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I upgraded my service which requires a newer modem. Can I bring my old modem and remote back to the store on Lancaster and get the newer version there?

Alec Richards | Aug 19, 2019
Daniel Nelson | Aug 18, 2021

Yes, you can. They should be able to handle that with courtesy and efficiency.

I need to return some equipment but don't have time can I have a friend do it for me?

Forrest Topliss | Aug 19, 2018
Pedro Martinez | Aug 19, 2018

Make sure you get a receipt, otherwise If you don't they may charge you for the equipment. Even after you returned it.

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can i come to your locatiin, start service and pick up modem and install kit tonight

Marky Mark | Aug 19, 2018
ricky rose | Aug 19, 2018

Yes but its better to just order over the ohone and have them send it to you.

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Sometimes when I watch shows or movies for the first time and find that it's been watched before, can others access my account on their devices without my knowledge? Given that they have my email account on file?

Chanda Mija | Aug 18, 2021
R Ne | Aug 18, 2021

Someone hacking is possible.

can I view my phone call history?

a1bert a1bert | Aug 18, 2020
Dave the Moose | Aug 18, 2020

Yes, from your TV by using your remote or using g your my account app.

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I am a gamer and the latency is killing my game.what can I do about the latency

Old Man | Aug 18, 2020
Jim More | Aug 18, 2020

Hardwire it

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How much is internet for streaming a month

Deborah Curtis | Aug 19, 2019
Aly Meyer | Aug 19, 2019

expensive!

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How do stream om compute?r

R Pelley | Aug 19, 2019
DELFIN FILMZ | Aug 19, 2019

If you have windows 8 or newer, there should be a xfinity stream app, or you can just like the reviewer before said go to website, plug in your comcast username and password and your on way to watching movies and tv in seconds.

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I have a Comcast landline. There are 3 phones in our house. When we answer the phone only one phone can be used. We can't use the other phones to join the call. What can be done?

B Jannelli | Aug 19, 2019
Jair Sanchez | Aug 19, 2019

You'd have to go into the service center to get this fixed. It's an add-on they can add. I believe in some packages it comes included

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how to record a show with dvr and view it later

Dennis Graves | Aug 19, 2019
Jim McKee | Aug 19, 2019

Easiest way that I know us to use the guide, find the show, highlight it, then hit the record button. It should ask if you want a single episode or the series. This is what I do with the X1. Hope this helps.

My computer is very slow & now screen is black & blinking

Noelia Lopez | Aug 19, 2018
Travis Smith | Aug 19, 2018

Is the Wi-Fi working? If so, it's probably the computer, not the router. Turn everything off and unplug it from the power. Wait a minute, and plug it in and turn it all back on.

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When is your least busy time?

Joan Warner | Aug 19, 2018
mike s | Aug 19, 2019

And it says your open on sundays...yeah right

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What time it will be open?

Pakito Zepeda | Jan 20, 2022
Angelica Crites | Jan 20, 2022

Try again in the morning . On their website it says closed tuesday.

Do they offer a landline?

Sheranda Kumara | Oct 22, 2021
brian kelly | Oct 22, 2021

Yes. I have cable, cell phone and landline thru them

Is the internet and cable still out after the power outage

Val Ferres | Aug 18, 2021
Carlos Cardozo | Aug 18, 2021

No it should be up right when the power is back if not give them a call

My plan said my internet speed is up to 600Mbps. But when I checked the speed of the internet on my phone it said it's about 13 - 18Mbps. Is that wrong?

Judd You | Aug 18, 2021
Chyblee Phillips | Aug 18, 2021

I think your phone has different speeds than your home device such as laptop

Does Xfinity offer a vacation suspension of service

Darlene Livermore | Aug 18, 2020
Al | Aug 18, 2020

No.

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WHY DO I HAVE TO HAVE COMCAST INSTEAD OF XFINITY WITH MY DISH NETWORK

Lynn Spezia | Aug 18, 2020
Clyde Parker | Aug 18, 2020

Same Company.

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Why is xfinity off today? I get audio but not video.

Penne Ryan | Aug 18, 2020
David Kelly | Aug 18, 2020

Mine is working as well I don't know you must have a problem with you always give him a call

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why do I have so much latency?I am not using Wi-Fi what can I do

Old Man | Aug 18, 2020
Deanna Rassi | Aug 18, 2020

This is a question for an Xfinity employee.

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I have Direct tv and it no longer has CBS. Does Comcast?

A Google User | Aug 19, 2019
Nancy Boaz | Aug 19, 2019

Yes they do

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Why is Fox News not streaMing video today? 2 hrs. with only sound. So tired. Other channels all ok.

Lola C | Aug 19, 2019
Lanie “Lanie” P | Aug 18, 2021

Because fox is fake news and they are using your device to watch you when it does that. Hehe just kidding!

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How much is Basic basic cable?

WeeWee | Aug 19, 2019
Eric Ottoson | Aug 19, 2019

Go to www.comcast.com

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Does anyone know how much just internet is

Carrie Hall | Aug 19, 2019
John Huddle | Aug 19, 2019

The modem rental is extra. I pay around 50 all included.

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why will my home phone not take messages ? Dennis

Dennis Howe | Aug 19, 2019
michael himebaugh | Aug 19, 2019

You have to call them

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Oh my goodness!! Call to get cable....salespitch salespitch...already kn ow what we wanted...geez....my times valuable too and know cable employees are doing their JOB...but customers aren't stupid!

Roberta Forbus | Aug 19, 2019
Jair Sanchez | Aug 19, 2019

You know its their job to pitch products and services that may be valuable right? Also they mighr recommend more than one product cuz it could be cheaper.

How long before they shut off everything, Might not have enough for my bill but I desperately need for school

Jess Wood | Aug 19, 2019
Jan | Aug 19, 2019

Call Comcast n see if you can make arrangements, there very understanding

How much is it to get another hook up to a tv ?

Dwynie Ward | Aug 19, 2018
Travis Smith | Aug 19, 2018

You probably want another box. Depends on how good of a box you want. 10-25 per month...

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l was watch movie the kingdom staring jamie fox. how do i find movie to finish watching

Dale Baldwin | Aug 19, 2018
Travis Smith | Aug 19, 2018

Do what Baker says...

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Why Is the digital economy xfinity tv services taking away channels like Disney channel, Cartoon Network and so on. My children watch those channels do I need to pay extra to get those channels back on my service?? I know it takes affect of May 10th.

Paola Gonzalez | Aug 19, 2018
Linda Maisel | Aug 19, 2018

They are interested in money. That is why they keep showing same movies on 18 &19

Can I pay a bill without having the bill?

Phyllis Jenkins | Aug 19, 2018
Elbert - Local SEO Expert - Dugdale | Aug 19, 2018

Yes, name and address should be enough and maybe last 4 of your social

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How do i actually talk to somebody in the store

John Joya | Aug 19, 2018
R S | Aug 19, 2018

Just as Frances said, just go in, they will greet you at the door, take your name, and just wait to be called.

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Is it possible to change or get help changing your wifi password in store?

Britt Hill-Noprodonwant | Aug 19, 2018
Mark Atkinson | Aug 19, 2018

I called and was helped through the process.

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How much will I get for my previous phone, Samsung galaxy s7, on your buy back service?

Charles Hallman | Aug 19, 2018
Mark Atkinson | Aug 19, 2018

They use a third party to buy your phone. Check their website.

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Who do you make a check out to, Comcast or Xfinity?

Whitney Morfitt | Aug 19, 2018
Harris (Harry) | Aug 19, 2018

Both Comcast and Xfinity work. I'm an employee and we accept both. :)

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How can I get the sign in to work on the phone?

Linda Maisel | Aug 19, 2018
Divine Ebbat | Aug 19, 2018

You could try deleting cache on the app and try again, if that doesnt work uninstall and reinstall it hope that helps.

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